Won't Allow Login

M

mimih

New Member
I've been trying to figure this out for a few hours now, and I think it would be best for me to ask some people who actually know what they're doing before I completely destroy my computer.

So here are my problems. I can't login. Whenever I try to, this message shows up: "The User Profile Service service failed the logon. User profile cannot be loaded."
So I tried to do whatever I could think of without actually logging in. First I ran a Memory Diagnostics test. Nothing was wrong, but I'm not exactly sure what that's supposed to do in the first place. Eventually, I think I got into a menu for system restore, but that wouldn't let me login using my password either. I tried the Administrator account, guest, and my own. Next, I found my way into another menu when I pressed the F2 key when the Dell symbol appeared after restarting. I went to a part of the menu labeled Security and went to the Admin Password, where I changed it. Now it says Set when it used to say Not Set. So I tried to login to the system restore again, but it still wouldn't let me login. I also tried the normal login screen.

Thanks for your help, and I hope I posted this in the right place.
 

My Computer

System One

It was working great for me until I got to step eight in Fixing the User Account Profile. I don't have anything that says RefCount in the one without .bak. I tried changing the one that did have RefCount, which had .bak, and it still won't let me login.
 

My Computer

System One

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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