My niece’s laptop will not complete a full boot freezing just before I would expect to see the desktop.
HP 530 Notebook with Vista Basic
Intel Celeron M 440 @1867 MHz
512 MB Memory
Advance Boot Options (F8)
Safe Load loads to screen immediately prior to desktop. (Black screen with Safe Load at all corners.)
Safe Load Command Prompt Loads to Safe Load Black screen but no prompt.
Normal Load goes to Welcome screen and shows the wait symbol.
By using “Repair Your Computer” option:
1. I tried restore points but did not resolve issue and restore points disappeared once I tried to restore prior to Service pack 1
2. I can access the command prompt. I can change directories and do directory listings.
3. Individual partitions are c:\ d:\recovery and e:\sources. There is reference to x:\windows\system32 789 files and 71 Directories taking about 146 MB. there appears to be unnamed directories in d: & e:
Owing to previous problems – now resolved – a back up or restore disk was not made. We have the Vista disks downloaded from the laptop.
Can someone please advise how I can restore the desktop. I can reinstall Vista but her personal data and info would be lost.
Thank you
Alex
HP 530 Notebook with Vista Basic
Intel Celeron M 440 @1867 MHz
512 MB Memory
Advance Boot Options (F8)
Safe Load loads to screen immediately prior to desktop. (Black screen with Safe Load at all corners.)
Safe Load Command Prompt Loads to Safe Load Black screen but no prompt.
Normal Load goes to Welcome screen and shows the wait symbol.
By using “Repair Your Computer” option:
1. I tried restore points but did not resolve issue and restore points disappeared once I tried to restore prior to Service pack 1
2. I can access the command prompt. I can change directories and do directory listings.
3. Individual partitions are c:\ d:\recovery and e:\sources. There is reference to x:\windows\system32 789 files and 71 Directories taking about 146 MB. there appears to be unnamed directories in d: & e:
Owing to previous problems – now resolved – a back up or restore disk was not made. We have the Vista disks downloaded from the laptop.
Can someone please advise how I can restore the desktop. I can reinstall Vista but her personal data and info would be lost.
Thank you
Alex
Last edited:
My Computer
System One
-
- Manufacturer/Model
- HP
- Memory
- 2 Gig