Please help!!

Andrew14

New Member
Hello, recently my desktop icons have disappeared. I have learned that all I need to do is type in ctrl, alt, delete and make a new process (explorer.exe) and they came back. But when I turn off my computer and when I let it run they disappear again. I have no idea what to do. If anyone can help me make it so I do not have to type in explorer.exe every time I turn on my computer or leaving it running I will very much appreciate it. Thanks.

Andrew.
 

My Computer

System One

  • CPU
    Desktop.
How long has this been happening ?

If it only started a few days ago have you tried doing a System Restore to just before the went missing.?

I'm not saying it will work but it wont do any harm to try and it could solve the problem ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
How long has this been happening ?

If it only started a few days ago have you tried doing a System Restore to just before the went missing.?

I'm not saying it will work but it wont do any harm to try and it could solve the problem ;)

This has been happening for a week now and I am sick of it. I have tryed system restore and nothing.
 

My Computer

System One

  • CPU
    Desktop.
Sorry my answer didn't help, one observation is though that as you haven't filled in your system specs we don't know what type of machine we are dealing with, whether it's a laptop or desktop and what sort of specs it has.

It would help the experts if they know what type of machine it is, that way they have a better chance of giving you a solution.

Sorry I couldn't help. ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
Use the diag suite in my sig to fill in your specs. Can you also run a full system scan with Malwarebyte's?

Malwarebytes.org
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
If malwarebytes brings anything up delete it, and fill in your system specs while its downloading.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
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