cannot install downloaded exe files


  1.    04 Nov 2009 #1
    Join Date : Nov 2009
    Posts : 2
    vista home premium
    Local Time: 13:07

    cannot install downloaded exe files


    My laptop suddenly has a problem. When I try to download from internet explorer or firefox I cannot complete installation. It starts downloading as normal but after clicking run the download window disappear and does not start any installation. I tried to download a new antivirus but I cannot, so now I have not got one because my old one does not start, I dont know why. And when I go to installation program
    it fail to unistall it.
    I did system restore because the volume icon and connection icon disappeared from the taskbar. They are back again now but I have this new problem I cannot download anything.
    I dont know what I have to do. I am scanning the computer for viruses now again, because a week ago I got a pop up message from my old avg antivirus saying that there was a trojan horse backdoor generic 12. I manage to delete it I guess but I am not sure. Because when I go to my computer and click on windows and then click on download program I can see that Activex downloader say is damaged together with another file which I do not know what it is.
    I tried to delete them but I get a message that I cannot do it.
    Despite this my computer works fine, I can go online normally. The only thing is that I cannot download an antivirus and no other programs nor software. Do I have to do another system restore? Or what can I do. I got this laptop in May 2009 with window vista home premium service pack 2. Please help me. Thank you
    Romana

    Follow up to my previous message.

    I scanned whole computer and no virus or threath was found.
    When I try to download I do both option run or save.
    If I click run after downloading the installation window just disappear, with no error message.
    When I click save, it does not save in the end. I go check the location where I saved and nothing is there.
    I tried to download AVG 9 free edition from download.com, with no success. \
    I tried to download a spyware just to check if it was working, but I have same problem. I cannot finish the download because installation process will not start.
    However when a got a message to update itunes, I manage to do the update.
    So I think this happen just when I dowload a file from internet from any website.
    If anyone knows how to fix this please let me know. Thank you
    Last edited by Romana; 05 Nov 2009 at 03:47. Reason: update
      My System SpecsSystem Spec

  2.    05 Nov 2009 #2
    Join Date : Nov 2009
    Posts : 2
    vista home premium
    Local Time: 13:07


      Thread Starter

    Re: cannot install downloaded exe files


    Follow up to my previous message.
    I scanned whole computer and no virus or threath was found.
    When I try to download I do both option run or save.
    If I click run after downloading the installation window just disappear, with no error message.
    When I click save, it does not save in the end. I go check the location where I saved and nothing is there.
    I tried to download AVG 9 free edition from download.com, with no success. \
    I tried to download a spyware just to check if it was working, but I have same problem. I cannot finish the download because installation process will not start.
    However when a got a message to update itunes, I manage to do the update.
    So I think this happen just when I dowload a file from internet from any website.
    If anyone knows how to fix this please let me know. Thank you
      My System SpecsSystem Spec

cannot install downloaded exe files

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