Can't open photo files or PS5

T

TLP Photography

New Member
Yesterday I found I am unable to open photo files via my desktop. I can open the folder; but when I click on a photo I get a box pop-up that says: "Windows Explorer has stopped working." within the box a little blue bar runs across as if it is checking, below that it says: "Windows is checking for a solution to this problem." At which point windows restarts with NO fix. I also can not open up Adobe Photoshop PS5 without a similar message.

I would LOVE to fill out all the information on my computer via this forum but that was Greek to me. I am running a factory made Dell with Windows Vista Home Premium. Intel (R) Core 2 Duo CPU [email protected] ghz 3.0 GB ram, ATI Radeon HD 2400 ... if that means anything to anyone.

I run AVG virus protection, updated every 24-hours. I have ran a virus scan on that and on Spybot and have come up clean. Any help at this point will be SOOO greatly appreciated.


Terri Peters
 

My Computer

System One

It sounds like some of your file associations for image files have gone wrong.

Previously, when you double-clicked on an image file what program was automatically executed?

Rather than double-clicking on the file, try right-mouse clicking on it. From there, you'll have a menu list pop-up. Select "Open With...". From there, you will be able to select from a choice of programs to look at the image file. You might want to try opening the image file with a different program than you normally use.

Regarding Adobe PS5, are you saying you can't open image files with that program by clicking on the file, or are you finding that when you try to simply open Adobe PS5 it will hang (not start)?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
I can open a folder on my desktop which has my photos, clicking on a photo once in the folder hangs up windows. Any right click "open with" option also hangs up windows. If I try to straight up open PS5, it hangs up windows.
 

My Computer

System One

Each file type has a default association with it. On your computer, when you'd click on an image file, what program would be launched to open it (prior to your having this problem)? What was the last thing you did to your system before this issue started happening (like installing new software, running Windows update, Adobe update, etc)?

Also, you are mentioning opening a folder on your desktop. What about other folders, such as in your "My Documents" or "My Pictures" folders? Are you able to open up other documents there (like MS Word, text, etc), or is it just image files?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
In my Documents, all text files open, MSWord, Tiny Word, Notepad...etc. Photos however I get the error.

Prior to this happening we had a power outage the afternoon before, my computer was running at the time and when I restarted it took a long time to complete a scan-disk.

Terri ~
 

My Computer

System One

TLP Photography said:
In my Documents, all text files open, MSWord, Tiny Word, Notepad...etc. Photos however I get the error.

Prior to this happening we had a power outage the afternoon before, my computer was running at the time and when I restarted it took a long time to complete a scan-disk.

Terri ~
Click to expand...


Ah now this is important. You probably had something damaged. Hopefully any damage is related to the OS and not the hardware.:huh:

First try this: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If that does help try this guide: http://www.vistax64.com/tutorials/101393-repair-vista-options-preferred-sequence.html
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
That's very useful information, Terri. So, something has definitely gone wrong with your file association for photos. I suspect that if you were working on an image file at the time in Photoshop, that the hard drive suddenly stopping in the middle of doing work caused this problem. Your system files may be fine, but as townsbg suggested it's not a bad idea to run the System File Checker command (described in the link) just to be certain.

If Adobe Photoshop 5 will NOT open by clicking on the PS5 icon (not clicking on a PSD file), then it is suffering from some corruption. I don't think you can repair it, but instead will have to reinstall it. You probably have some file associations with image files that will automatically launch PS5, and this is why you're running into this problem.

Since you have MS Office installed, try launching Picture Manager. Using that, navigate to a folder where there are some images and see if you get a thumbnail display. Then try double-clicking on an image and see if it loads. If the photos display just fine, then this confirms PS5 as being the culprit.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
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