Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAfee


  1.    10 Jul 2017 #11
    Join Date : Feb 2015
    Posts : 492
    Vista Home Premium 32bit
    Local Time: 20:24
    usa

     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    For future reference, McAfee does not support Vista. The issue you describe often affects systems with two or more antivirus programs installed (or improperly uninstalled). Vista ISO downloads are available in a nearby forum thread.
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  2.    10 Jul 2017 #12
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 03:24


      Thread Starter

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Quote Originally Posted by Vistaar View Post
    For future reference, McAfee does not support Vista. The issue you describe often affects systems with two or more antivirus programs installed (or improperly uninstalled). Vista ISO downloads are available in a nearby forum thread.
    I don't need to know that McAfee doesn't support Vista (anymore), I need to know how to fix my issue. I don't even care about that crappy antivirus that mess up working computers with its inefficiency.
    BUT it came preinstalled with the OS, SO I need support about this exact problem.

    Inviato dal mio Vodafone Smart ultra 6 utilizzando Tapatalk
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  3.    10 Jul 2017 #13
    Join Date : Aug 2007
    Toronto, Canada
    Posts : 2,557
    Win 7 Ult/Win 10 Pro/Win 10 Enterprise, all x64
    Local Time: 21:24
    canada ca ontario

     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    You should pursue support through McAfee Support by phone or online chat. It's free. I know you already did that but you need to ask them to escalatre the ticket number they gave you. On the face of it this sounds more to me like a graphics card issue if all you get is a black screen. Have you tried removing the graphics card, reinserting it and rebooting?

    Personally, I used to have Vista and I also uninstalled McAfee many times, as I was a tester for their software, and never once experienced this sort of issue. I think it's merely a coincidence.
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  4.    10 Jul 2017 #14
    Join Date : Feb 2016
    Posts : 86
    Vista 64-Bit
    Local Time: 20:24


     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Since from what I've gather you didn't backup Vista. Re installation may be your only option. You will need a hard drive or backup media large enough to backup necessary files from your current Vista Installation.

    If your current Vista Install isn't corrupted I would choose the option to install over it and not to delete your current install.

    You should be able to re-install using an iso file, though you may be prompted for a COA and to activate from MS website.

    I'm not certain about MS activation since Vista is no longer supported, but may require input of a COA during installation.

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Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAfee

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