Mcafee Problem

richc46

richc46

Vista Guru
Gold Member
I just bought a new puter with Vista Home Prem 64bit. Mcafee suite was installed with 2 years of free service. I used the virtual technician to indicate if everything was working properly. To my surprise there is one error "Process not working"
It indicated that C:\programfiles (X86)\mcafee|virusscan|Mcshield.exe was not working. Does anyone know of a way to correct the problem
Is this inidcation just a misdiagnosis from the Virtual Technician because it is set for 32bit?
If this indication is correct, do I have real time virus scan protection?
Customer support was of no help. I have reinstalled and the same error shows.
Any help will be appreciated.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
I just bought a new puter with Vista Home Prem 64bit. Mcafee suite was installed with 2 years of free service. I used the virtual technician to indicate if everything was working properly. To my surprise there is one error "Process not working"
It indicated that C:\programfiles (X86)\mcafee|virusscan|Mcshield.exe was not working. Does anyone know of a way to correct the problem
Is this inidcation just a misdiagnosis from the Virtual Technician because it is set for 32bit?
If this indication is correct, do I have real time virus scan protection?
Customer support was of no help. I have reinstalled and the same error shows.
Any help will be appreciated.
Click to expand...


Hi rich,

You can check the security center in the control panel and see if it says real time is on. You can also run a system health report and it should say if it's running right or not.

I would suggest a repair install of mcafee if possible in programs and features in control panel. You can run SFC to see if it's some missing/corrupt windows system files causing the error.

Or try running it in compatibility mode.

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html?ltr=S
http://www.vistax64.com/tutorials/82728-system-health-report.html?ltr=S
http://www.vistax64.com/tutorials/75909-compatibility-mode.html
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
Thanks for everyone's help. Red Dawn, your answer in particular relieved my concern. What good is a security suite, if it does not protect against Virus infection. My initial thought was that because I have a 64bit OS, the antivirus software included with the puter, in reality, did not function as a virus safeguard. I even called Mcafee support. All I got for my hour on the phone were instructions on how to diagnosis and correct the problem, of course, to no avail.

Once again, thanks to everyone for your help and a Happy New Year to all the members of this forum.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Just get rid of mcafee and download Avast home. It's free and works beautifully with vista.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics Card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD
    1 TB Samsung Spinpoint F1 7200RPM 32MB cache
    2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS)

    Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Keyboard
    Logitech Wireless MK700
    Mouse
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7
    Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8

    W.E.I final score= 7.7

    Windows Vista=5.9
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