Corrupt Parental Controls File

Hello,

I am running Vista Home Premium SP1 32bit.

I ran SFC (System File Checker) today and it found several corrupt files it could not repair. One was esrb.rs (in System32 directory), which is a games ratings system file for parental controls.

Using full admin rights, I have been unable to get parental controls to work at all (a problem that has been posted on this forum before by other Vista users) and I am hoping that replacing the corrupt esrb.rs file may help.

Does anyone know how/where I can find a copy of a non-corrupt esrb.rs file, so that I can replace my corrupt copy of this file?

Any ideas or alternative solutions would be appreciated.
 

My Computer

Hello,

You have said that you are using only SP1. I would strongly recommend upgrading to Vista SP2 and all updates for full security and functionality. If upgrading to SP2 does not fix this issue (it might) or you have a very good reason not to upgrade, have a copy from my installation, re-run SFC (It will still show as an error, as the versions may not exactly match, which is another reason to upgrade to SP2) and then tell me what problems remain.

Richard
 

Attachments

  • esrb.zip
    19.3 KB · Views: 22

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Thanks. I have installed Service Pack 2 but the parental controls problem still exists. I will run SFC again this afternoon, and I will let you know the results of the SFC run.

In addition to being unable to access parental controls, another less important issue is that the Vista games (Chess Titans, Solitaire, etc) --with the solitary exception of Inkball-- will not run. Again, I think this is related because I believe these games have game ratings-- and probably ESRB game ratings.

Also, certain images will not display when logging onto any Standard User (i.e., any user subject to parental controls). For example, the MSN logo on MSN's home page will not display, nor will the Google logo on Google's home page; and the Slideshow gadget that comes with Vista does not display pictures/images, but only the "red x".
 

My Computer

Hello,

Once SFC has run, put in the file I gave you, re-run SFC, and then can you tell me what problems remain? Once you have run SFC for the second time, can you please parse the logs, and then upload the sfcdetails.txt that has been created on your Desktop. The Command Prompt command to parse the logs is:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

and full details can be found here if necessary: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.htmlWe will go from there.

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
I have just now run SFC a second time, and esrb.rs is still corrupt.

There are two other files that cannot be repaired by SFC, but esrb.rs is the only one that it refers to as "corrupt" and is the only one that pertains to parental controls. (The two other files are cambriab.ttf and tpm.sys.) All three files had the same status before I installed SP2.

More specifically, CBS log says with respect to esrb.rs "Could not reproject corrupted file" and then "source file in store is also corrupted."

Next, per your advise, I will use your esrb zip file and then run SFC again, and parse to sfcdetails.txt.
 

My Computer

Hello,

I will continue with this once you have tried that file, and you have uploaded the new sfcdetails.txt. Thanks! :)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hope you are still around-- I finally got around to continuing to attempt to resolve this issue.

I replaced the esrb.rs file with the one you uploaded, and re-ran SFC /scannow.

The sfcdetails.txt file after re-running SFC /scannow is attached to this post.

Interestingly, the log no longer refers to the esrb.rs file as "corrupted"; however, it still produces a "Cannot repair member file" log entry as follows:

"Cannot repair member file [l:14{7}]"esrb.rs" of Microsoft-Windows-ParentalControlsRatingSystem-GameRatingsSystems, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch"

Any ideas?
 

Attachments

  • sfcdetails.txt
    62.8 KB · Views: 47

My Computer

Hope you are still around-- I finally got around to continuing to attempt to resolve this issue.

I replaced the esrb.rs file with the one you uploaded, and re-ran SFC /scannow.

The sfcdetails.txt file after re-running SFC /scannow is attached to this post.

Interestingly, the log no longer refers to the esrb.rs file as "corrupted"; however, it still produces a "Cannot repair member file" log entry as follows:

"Cannot repair member file [l:14{7}]"esrb.rs" of Microsoft-Windows-ParentalControlsRatingSystem-GameRatingsSystems, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch"

Any ideas?

Yep, still around! Welcome back! Can you please confirm for me that the problem still remains even with that new file? Thanks!

Just writing a longer response now.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
OTLI.gif
OTL - Download or alternative link here and here

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Under the Custom Scan box paste this in:

/md5start
cambriab.ttf
esrb.rs
tpm.sys
/md5stop

  • Click the None button, followed by the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open one notepad window. OTL.Txt These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of this file, and post them here.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Yep, still around! Welcome back! Can you please confirm for me that the problem still remains even with that new file? Thanks!

Just writing a longer response now.

The problem still remains but I am getting a different error message now when attempting to use parental controls. The new error message is:

"Unable to set user settings for administrators or unknown users."

Despite the different error message, the problem and its symptoms are exactly the same. They have not changed.

To clairfy what the previous error message was, this was it:

"Unable to make changes to Parental Controls settings. If this problem persists, see your system administrator."
 
Last edited:

My Computer

OK, I have run OTL and below is the copy of the notepad file that resulted.

There are several esrb.rs locations because of the downloading/unzipping/copying that I did to replace the file. (I put the old esrb.rs in a "Temp" folder just in case I needed to manually restore it to the System32 folder.)

Same thing for cambriab.ttf -- I had downloaded a copy from the internet (after the SFC procedure in July) to try to replace it also, so there is one other location where you will see a cambriab.ttf file.

Here is the cut and paste:

OTL logfile created on: 10/18/2010 11:21:02 AM - Run 1
OTL by OldTimer - Version 3.2.15.2 Folder = C:\Users\Chris\Desktop\Downloaded Installs
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6002.18005)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 54.00% Memory free
4.00 Gb Paging File | 3.00 Gb Available in Paging File | 75.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 465.65 Gb Total Space | 324.08 Gb Free Space | 69.60% Space Free | Partition Type: NTFS
Unable to calculate disk information.

Computer Name: [removed this to protect anonymity] | User Name: Chris | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Custom Scans ==========



< MD5 for: CAMBRIAB.TTF >
[2010/06/05 22:21:05 | 000,328,500 | ---- | M] () MD5=77D47DBBAB6C42879ACAEBB3B9438C9B -- C:\Windows\Fonts\cambriab.ttf
[2010/07/25 21:03:10 | 000,331,916 | ---- | M] () MD5=86BA1018403540D77974B981A254F10C -- C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF
[2006/09/26 21:12:20 | 000,331,916 | R--- | M] () MD5=86BA1018403540D77974B981A254F10C -- C:\Windows\Installer\$PatchCache$\Managed\00002119F20000000000000000F01FEC\12.0.4518\CAMBRIAB.TTF
[2006/10/02 19:10:28 | 000,328,500 | ---- | M] () MD5=D6CE80CCD9A62A5789987CA1C225DF05 -- C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6000.16386_none_f06adcda072586e8\cambriab.ttf
[2006/10/02 19:10:28 | 000,328,500 | ---- | M] () MD5=D6CE80CCD9A62A5789987CA1C225DF05 -- C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6001.18426_none_f2920852041b5c44\cambriab.ttf
[2006/10/02 19:10:28 | 000,328,500 | ---- | M] () MD5=D6CE80CCD9A62A5789987CA1C225DF05 -- C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6001.22635_none_f30fd6cd1d41fbcf\cambriab.ttf
[2006/10/02 19:10:28 | 000,328,500 | ---- | M] () MD5=D6CE80CCD9A62A5789987CA1C225DF05 -- C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6002.18208_none_f4901c8c012fa95b\cambriab.ttf
[2006/10/02 19:10:28 | 000,328,500 | ---- | M] () MD5=D6CE80CCD9A62A5789987CA1C225DF05 -- C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6002.22340_none_f4e677571a74ee31\cambriab.ttf

< MD5 for: ESRB.RS >
[2008/01/18 22:45:27 | 000,051,712 | ---- | M] () MD5=074B17DB406451A693F0B4D31034C353 -- C:\Temp for ESRB\esrb.rs
[2008/01/18 22:45:27 | 000,051,712 | ---- | M] () MD5=074B17DB406451A693F0B4D31034C353 -- C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs
[2006/11/02 05:35:35 | 000,044,032 | ---- | M] (Microsoft) MD5=095E50A6BEC410734CC791F06B330D2F -- C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6000.16386_none_27ae631bf172ade6\esrb.rs
[2010/07/27 00:55:43 | 000,051,712 | ---- | M] (Microsoft) MD5=419D476CDE881C0D32608825E14B089A -- C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs
[2010/10/18 09:41:51 | 000,051,712 | ---- | M] () Unable to obtain MD5 -- C:\Windows\System32\esrb.rs

< MD5 for: TPM.SYS >
[2006/11/02 02:50:17 | 000,041,064 | ---- | M] (Microsoft Corporation) MD5=6D9AD3534A9CF7E4B86C6EAE8BC335F6 -- C:\Windows\System32\DriverStore\FileRepository\tpm.inf_601dc269\tpm.sys
[2008/01/19 00:42:12 | 000,045,624 | ---- | M] (Microsoft Corporation) MD5=CB258C2F726F1BE73C507022BE33EBB3 -- C:\Windows\System32\DriverStore\FileRepository\tpm.inf_469d361b\tpm.sys
[2008/01/19 00:42:12 | 000,045,624 | ---- | M] () MD5=E53E371C350CDBAE009A3CA4DFF5041D -- C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys
< End of report >
 

My Computer

So to clarify, I moved the existing esrb.rs file to:

C:\Temp for ESRB\

The replacement esrb.rs file that you posted as a zip file, I downloaded and it is now in (of course):

C:\Windows\System32\
 

My Computer

So to clarify, I moved the existing esrb.rs file to:

C:\Temp for ESRB\

The replacement esrb.rs file that you posted as a zip file, I downloaded and it is now in (of course):

C:\Windows\System32\

Hang fire for a second. Let me review the situation and post new instructions, rather than use old instructions that may be out of date now :)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
I'm sorry, but I am going to have to deal with this tomorrow. Here is how the situation is, fix tomorrow:

The following files I have identified as corrupt:

C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys << This one is corrupt. Simple as.

C:\Windows\Fonts\cambriab.ttf << I suspect this

C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF
C:\Windows\Installer\$PatchCache$\Managed\00002119F20000000000000000F01FEC\12.0.4518\CAMBRIAB.TTF
<< I think that these two would be bad replacements.

C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs << Only good copy on the system. All of the rest need dealing with.

Tomorrow if you may?

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
These are my notes. Please do NOTHING until I give you instructions. These are just the notes that I have created for myself, to create a script to perform these actions:

Code:
MOVE C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys >> C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys.bak
MOVE C:\Windows\System32\DriverStore\FileRepository\tpm.inf_469d361b\tpm.sys >> C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys
MOVE C:\Windows\Fonts\cambriab.ttf >> C:\Windows\Fonts\cambriab.ttf.bak
MOVE C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6002.18208_none_f4901c8c012fa95b\cambriab.ttf >> C:\Windows\Fonts\cambriab.ttf
MOVE C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF
MOVE C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs >> C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs.bak
MOVE C:\Windows\System32\esrb.rs >> C:\Windows\System32\esrb.rs.bak
MOVE C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs >> C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs
MOVE C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs >> C:\Windows\System32\esrb.rs
MOVE C:\Temp for ESRB\esrb.rs

EDIT: This is still my notes. Nearly done now!

Code:
:Files
mkdir C:\BackedupFiles\ /c
xcopy C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys C:\BackedupFiles\1\ /v /i /h /k /x /y /c
C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys|C:\Windows\System32\DriverStore\FileRepository\tpm.inf_469d361b\tpm.sys /replace
xcopy C:\Windows\Fonts\cambriab.ttf C:\BackedupFiles\2\ /v /i /h /k /x /y /c
C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6002.18208_none_f4901c8c012fa95b\cambriab.ttf|C:\Windows\Fonts\cambriab.ttf /replace
xcopy C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF C:\BackedupFiles\3\ /v /i /h /k /x /y /c
C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF
xcopy C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs C:\BackedupFiles\4\ /v /i /h /k /x /y /c
xcopy C:\Windows\System32\esrb.rs C:\BackedupFiles\5\ /v /i /h /k /x /y /c
C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs|C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs /replace
C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs|C:\Windows\System32\esrb.rs /replace
xcopy C:\Temp for ESRB\esrb.rs C:\BackedupFiles\6\ /v /i /h /k /x /y /c
C:\Temp for ESRB\esrb.rs

:Commands
[CREATERESTOREPOINT]
[EMPTYTEMP]
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hello again!

Sorry about the late reply. Been busy, and this is a complex post!

Fortunately, through a combination of the Windows Side by Side configuration, and files I sent you previously, I have managed to find a good copy of each file on your system already. I am going to try and nail it all in one go. This is the most taxing script I have ever written! It has got my heart rate up! This post is long and complicated. Please read carefully. If you don't understand, ask. If you get stuck, DO NOT move on. Please read it through once in its entirety first.

WARNING: This script has been created specifically for this user. If you are not this user, do not follow these instructions, or there could be devastating affects.



STEP ONE:

Please create a System Restore point, and any backups that you normally would. I don't think it will go wrong, but fingers crossed, this is a very complex and slightly dodgy process.

Please close all open programs. These will be force closed automatically, but BY FORCE! Word will not prompt you to save this time! It will just close! Please close everything except for this internet browser window now.

Please create a System Restore point now: http://www.vistax64.com/tutorials/76332-system-restore-point-create.html

Just in case it all goes wrong, you need a way to get back onto your feet again. However, we need to take some steps now. Please download and burn a CD/DVD from here: Windows Vista Recovery Disc Download — The NeoSmart Files

It is completely legal. Otherwise, if you have a Vista disk to hand which you know has Repair options, then this is not required. Also, if you have another computer available, then this is not required, as you can do it if you really need to, and only if you really need to.

Please make sure that you have a way of contacting us if the computer does not boot. We can fix it, but we need to be able to chat!

Safe Mode should run even if it does all go wrong. Please familiarise yourself with how to operate it now, just in case: http://www.vistax64.com/tutorials/88009-advanced-boot-options.html

I think that the chance of a catastrophe is next to zero, but we need to be ultra careful when helping someone else. Anyway, they are good things to learn.



STEP TWO:

Right, onto the fixing!

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    Code:
    :Files
    mkdir C:\BackedupFiles\ /c
    xcopy C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys C:\BackedupFiles\1\ /v /i /h /k /x /y /c
    C:\Windows\winsxs\x86_tpm.inf_31bf3856ad364e35_6.0.6001.18000_none_ac22eb370727a62a\tpm.sys|C:\Windows\System32\DriverStore\FileRepository\tpm.inf_469d361b\tpm.sys /replace
    xcopy C:\Windows\Fonts\cambriab.ttf C:\BackedupFiles\2\ /v /i /h /k /x /y /c
    C:\Windows\winsxs\x86_microsoft-windows-font-truetype-cambria_31bf3856ad364e35_6.0.6002.18208_none_f4901c8c012fa95b\cambriab.ttf|C:\Windows\Fonts\cambriab.ttf /replace
    xcopy C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF C:\BackedupFiles\3\ /v /i /h /k /x /y /c
    C:\Users\Chris\Desktop\Downloaded Installs\CAMBRIAB.TTF
    xcopy C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs C:\BackedupFiles\4\ /v /i /h /k /x /y /c
    xcopy C:\Windows\System32\esrb.rs C:\BackedupFiles\5\ /v /i /h /k /x /y /c
    C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs|C:\Windows\winsxs\x86_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.0.6001.18000_none_29e52517ee5dbeba\esrb.rs /replace
    C:\Users\Chris\Desktop\Downloaded Installs\esrb\esrb.rs|C:\Windows\System32\esrb.rs /replace
    xcopy C:\Temp for ESRB\esrb.rs C:\BackedupFiles\6\ /v /i /h /k /x /y /c
    C:\Temp for ESRB\esrb.rs
    
    :Commands
    [CREATERESTOREPOINT]
    [EMPTYTEMP]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Hopefully, all will be well. Contact me if not, giving details. The first thing to try is Safe Mode. What with Safe Mode and System Restore, there really is nothing to worry about.



STEP THREE:

  • Double click on the OTL icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Under the Custom Scan box paste this in:

/md5start
cambriab.ttf
esrb.rs
tpm.sys
/md5stop

  • Click the None button, followed by the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open one notepad window. OTL.Txt These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of this file, and post them here.


STEP FOUR:

Right, please run steps 1, 2A, 3 (about 15 minutes), 4, 5, and then Step 1 from the top yellow box, but only follow this last one if Integrity Violations were found. Please upload the new sfcdetails.txt from your Desktop. System Files - SFC Command


Good luck!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hope that it is not too scary! You might now understand why I didn't want to start this at 8:30 at night!

EDIT:

Forgot to mention in my previous post: Please upload fix.txt (from the first fix) - this is the most crucial bit, OTL.txt from the second run, and sfcdetails.txt from the second run of SFC. Thanks!
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
OK, great! It is going to take a bit of time for me to get Step 1 done, and I am juggling several activities today, so I will let you know when I have that step done and proceed from there.
 

My Computer

Hope that it is not too scary! You might now understand why I didn't want to start this at 8:30 at night!
Not too scary for me. :geek:

One question, however, before I get underway: Do we need to take care of the cambriab.ttf and the tpm.sys files at the same time? In other words, would it be simpler-- present less risk of complication-- to try one file at a time, starting with the esrb.rs file?

It would take longer to address each file at one time; but would doing so help identify which file is causing which problem(s)?
 

My Computer

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