Solved App crash

[pze]

Hi all,

I've encountered the current problem:

Whenever I try to connect to a network the connection status says: 'unknown -the dependency service or group failed to start.' This is the first time this has happened.

I tried opening Event Viewer but the following message appears: 'Event log is unavailable. Verify that the service is running.'

So I ran 'sfc' via Command Prompt which outlined the following:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]

/SCANNOW Scans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No re
pair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot dire
ctory
/OFFWINDIR For offline repair specify the location of the offline windows d
irectory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY

C:\Windows\system32>sfc


Also this:

Product
Connection Manager

Problem
APPCRASH

Date
13/03/2011 10:19 PM

Status
Not Reported

Description
Stopped working

Problem signature
Problem Event Name: APPCRASH
Application Name: BigPond_CM.exe
Application Version: 2.16.4.0
Application Timestamp: 4b0f0b52
Fault Module Name: BigPond_CM.exe
Fault Module Version: 2.16.4.0
Fault Module Timestamp: 4b0f0b52
Exception Code: c0000005
Exception Offset: 0002669b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081


As far as I'm concerned all my applications are all opening, except for one HP HEALTH CHECK...
Also my USB printer connection is no longer recognized in the system or whenever I connect it to the laptop, which has only ever happened since this network connectivity issue has started.

Any solutions guys???

thanks in advance

 

[tom982]

You haven't run an SFC command, to run a SFC command you need to:

1. Open the start menu and type cmd
2. Right click on cmd and select Run as Administrator
3. When command prompt opens, type the following (note the space between the c and then /)

sfc /scannow

Leave this to run and if it finds any Integrity Violations, then run it again twice and post back the results

Tom

 

[pze]

Hi Tom, thanks for your reply

Turned on the laptop and was asked if I wanted perform a System Repair. After this finished I check to see if everything was back to normal, and thankfully it was!

I still ran sfc/scannow as you instructed and the result:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>


According to this I'm assuming there's no current threats.

 

[tom982]

Glad to hear that the problem has been resolved

Tom