BSOD - please help

[milenko]

Today my computer started blue screening with an error I haven't previously seen. A few weeks ago I has a new motherboard installed, reinstalled windows, put in a new fan. Everything seemed to be running well until today. I think it may be a program not installed properly but I just don't know what it could be. I only started getting programs and windows updates back on the computer a few days ago.

So far the problem has only occurred when I've been playing WoW but it seems weird that it'd start today and hasn't occurred when I've been playing it days before.

Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

xtra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFFA6002BF15DD
BCP3: FFFFFA6009331F20
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: ef4ff21a-a759-4a2f-98ca-6f4ecb74b97f

 

[usasma]

H/W Diagnostics:
Please start by running these hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

The BSOD's blame L1C60x64.sys which is a component of your Atheros L1c PCI-E Gigabit Ethernet Controller. Please update your network card drivers using this procedure:

Driver Removal and Reinstallation
Please do the following:
- download a fresh copy of the latest Win7 version of the program for this driver from the network card or PC manufacturer's website (NOT from Windows Update or from the Update driver function in Device Manager). If there are no Win7 drivers, post back for further instructions on installing Vista drivers using Compatibility mode.
- uninstall the current version from your system
- install the freshly downloaded version
- check to see if you have any further BSOD's

Then, please update these drivers from the manufacturer's website. DO NOT use Windows Update or the Update driver function in Device Manager.

habu.sys     Sun Aug 13 22:22:46 2006 - Razer Diamondback Mouse driver
nvlddmkm.sys Wed Dec 05 06:49:09 2007 - Video drivers

I would be especially concerned about your video drivers as they're from 2007.

Here's the summary of the BSOD's:

Built by: 6002.18082.amd64fre.vistasp2_gdr.090803-2339
Debug session time: Thu Dec 24 20:55:13.254 2009 (GMT-5)
System Uptime: 0 days 1:01:15.290
BugCheck 3B, {c0000005, fffffa6002be55dd, fffffa6009a88f20, 0}
*** WARNING: Unable to verify timestamp for L1C60x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C60x64.sys
Probably caused by : L1C60x64.sys ( L1C60x64+55dd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WoWTunnels.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.amd64fre.vistasp2_gdr.090803-2339
Debug session time: Thu Dec 24 23:55:05.585 2009 (GMT-5)
System Uptime: 0 days 2:59:13.031
BugCheck 3B, {c0000005, fffffa6002bf15dd, fffffa6009331f20, 0}
*** WARNING: Unable to verify timestamp for L1C60x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C60x64.sys
Probably caused by : L1C60x64.sys ( L1C60x64+55dd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WoWTunnels.exe

 

[milenko]

The mem and HD diagnostic didn't find any errors, only a couple of cookies were found on the scan. Drivers I updated and it's been several days now since doing as you suggested I haven't bsod once. Really appreciate your help, thank you so much.

 

[usasma]

Glad to hear it. Thanks for letting us know!