BSoD Problem PLEASE HELP!

[cavino]

Hey Everyone,

I need help. I keep getting the blue screen of death. I'm completely retarded when it comes to computers so please keep this in mind when responding here is the problem report:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini011110-03.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 116
BCP1: 865D2258
BCP2: A0023BE8
BCP3: 00000000
BCP4: 0000000D
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

ALSO, I'm using a monitor which is connected to my laptop. Just before the BSoD my monitor cuts in and out a few times...then the crash. This is a problem report associated with the monitor going in and out (although i think that the monitor problem is simply a side effect of the main problem):

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
WD-20100111-1714.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: 87BF0510
BCP2: 9F830BE8
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

I just purchased some new Logitech speakers and the problem started happening just 30min after attaching the speakers. Could they have caused the problem? I unattached the speakers and the problem hasn't happened again yet (it's only been 45min or so). Any help would be greatly appreciated! Thanks!

-Chris

 

[zigzag3143]

Hey Everyone,

I need help. I keep getting the blue screen of death. I'm completely retarded when it comes to computers so please keep this in mind when responding here is the problem report:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini011110-03.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 116
BCP1: 865D2258
BCP2: A0023BE8
BCP3: 00000000
BCP4: 0000000D
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

ALSO, I'm using a monitor which is connected to my laptop. Just before the BSoD my monitor cuts in and out a few times...then the crash. This is a problem report associated with the monitor going in and out (although i think that the monitor problem is simply a side effect of the main problem):

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem
WD-20100111-1714.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: 87BF0510
BCP2: 9F830BE8
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

I just purchased some new Logitech speakers and the problem started happening just 30min after attaching the speakers. Could they have caused the problem? I unattached the speakers and the problem hasn't happened again yet (it's only been 45min or so). Any help would be greatly appreciated! Thanks!

-Chris

Hi Chris and welcome

we really need the dmp file that was created during the crash. Use these ti find and upload it [1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums
Thanks

Ken

 

[cavino]

I restored my computer to a previous date to see if it would correct the problem and I don't think the dmp file is there anymore. If the computer crashes again i will post the dmp file. Thanks so much for helping

 

[zigzag3143]

I restored my computer to a previous date to see if it would correct the problem and I don't think the dmp file is there anymore. If the computer crashes again i will post the dmp file. Thanks so much for helping

Great idea, so you are working?

 

[cavino]

Well, I was working. Not anymore. I tried to use the computer for a day without the speakers...no problems. then used the speakers again...no problem. third day, i experienced another crash. Not sure if i did this right but I think i have zipped up a copy of the dmp file.

again, thank you thank you thank you

 

[cavino]

Can anyone please help me with this?

 

[usasma]

STOP 0x116 error: BSOD Index

What to do: BSOD - Windows 7 Forums
More about the error (it applies to all video cards, not just AMD): AMD Game Forums - ATIKMDAG.sys problems and TDR FAQ

In short:
- replace the drivers with the latest version available
- check to ensure the card has good airflow, the fan is working, and that you've got enough power going to the card.