Double click... twice!

[Euro Alati]

My PC runs Vista Premium 2007.

When I want to open a brand new page,it is ok, BUT double clicking an existing icon brings out a window saying:<<Windows cannot find "......doc" Make sure you typed the namecorrectly and then try again>> (Note: it doesn’t say<<docx>>!).

And it shows only the <frame>with some icons (but not all). This frame background is the usual blue colour.The <white> page, the one we work upon does not appear.

Then when I double click the icon I'vejust clicked before, the <white page> where we can work upon opens! Everytime!

My technician doesn't know why...Please, help!!! And remember to be specific please: I don't know computing thatwell!!! hahaha!

Tanks in advance!

 

[richc46]

Welcome,
I really dont know the cause, and neither does the technician that you worked with. I am willing to try and find out, though
Make a clean boot
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If the problem does not occur, follow the clean boot procedure to find the cause.

If clean boot does not help, try with another browswer.

 

[Euro Alati]

Thank you very much richc46 for your answer!!!
I'll try to do what you say. It may take some time because I don't know how to do it yet! Reading (http://support.microsoft.com/kb/929135)and try....
Yes I have Explorer ... and I don't know how to change it... bever even dream to do it! Any more help from you before I start?
Thankfully
Euro

 

[richc46]

Just download Firefox. If it work, post and I will show you how to set it up so that is the one that you always use.
You can also try to repair Word
http://office.microsoft.com/en-us/word-help/repair-or-remove-office-2010-HA010357402.aspx
I doubt if a repair will work, however.

The very best advice that I can give you about the computer is not to do anything unless you feel confident. The advice that I gave is very simple and you may be able to get a friend to help. Its something so easy, you only have to give a thank you to your helper and nothing more.

 

[Euro Alati]

OK, I try! Thanks. And I let you know as soon as I have any results

 

[richc46]

Yes Please, come back to keep us informed or to ask questions. Good Luck

 

[Euro Alati]

Hi!
I got to the point <e>->click OK and then click Restart.
It did not work... but I don't know how to continue witk step 2: Enable half of the services. (I don't understand it, and I feel uneasy continue! hahaha!
I undo what I did in the preceding steps and all is well...I mean, as before.
(Time is different: You are in US and I am in Brisbane, Australia: the time we sleep is different, but apparently it works fine!)

 

[richc46]

You disabled all services and still had the problem?

 

[Euro Alati]

yes... I arrived to the end of step one.

 

[richc46]

If disabling all did not work, clean boot is not the answer. Try the other suggestions.

 

[Euro Alati]

that is:
typed msconfig.exe, continue, Selective startup, Load startup items, Hide all Microsoft services, Disable all.
OK, Restart

 

[Euro Alati]

But I don,t understand: herethe address is Vista64, but I have Vista 32. Any difference?

 

[richc46]

Where does it say vista 64?
I you mean our address, that makes no difference. We help Vista 32 or 64.

 

[Euro Alati]

Yes, the in the address. Than its OK!
Thanks

 

[Euro Alati]

Hi!
I did download Forefox. Unfortunately no chenges qith my problem.
I don't know, but why should be a change simply bi having Firefox instead of Explorer? That's for the Net....
I don't understand... I was also forced (I did not want it!) Macafee! I already have an anivirus and conflicts with Macafee!

 

[richc46]

Go to search by the start button
Type event viewer
In the left panel open custom views then go to administrative
Then look for errors in the right panel.
You must have only one anti virus uninstall one.

 

[Euro Alati]

Done. It's open but I don't know what to do. Looking for errors... but what do I do?
Firefox and McAfee are deleted and uninstalled.

 

[richc46]

Go to the adminstrative, in left panel and look for errors that happened around the time of the problem.

 

[Euro Alati]

I don't know how what/how to do to look for errors in the right panel. What should I look for? And what to do when I find it?