Solved Explorer.exe not responding / running slow

Orinath

Member
Hello,

I'm new to these forums here so I apologize if my forum etiquette is off. I'll provide as much information as possible. My pc knowledge level is low/moderate.

System Info
Windows Vista Home Premium 64bit
6.0.6002 Service Pack 2 Build 6002
Acer Aspire x3200
AMD Athlon(tm) 64 X2 Dual Core Processor 5600+, 2900 Mhz
4GB of RAM

Problem
I recently started having a problem opening files and programs on my pc. Startup has also gotten really slow and I don't understand what the problem is. Going into My Computer and just searching through some files takes 10x longer than normal, if not longer. Often it results in Explorer.exe not responding. Programs on the other hand take 2 minutes to open up when before it would take seconds.

The strange thing is the only thing I did was move my headset from one USB port to another. Literally seconds after doing so I started having this problem. I assumed it was due to the additional driver installation it went through. I tried unplugging the device and uninstalling the drivers. This didn't seem to help.

If I start the computer in safe mode I do not have the problem. I assume since windows explorer runs properly in safe mode that the problem is being caused by something that loads in normal mode. How do I figure out what is causing the problem?

Here is what I have tried so far:
- I updated all windows updates available.
- I updated all driver updates available.
- I used Advanced System Care v5.1 Pro and did a deep scan.
- I have tried a virus scan with BitDefender.
- I have disabled all third party startup items under msconfig
- I have tried running in SafeMode to see if the problem still occurs. (It does not)
- I have run ShellExView and stopped all third party extensions
None seem to help.
- I have also tried to do a system restore, there were no points available before the problem occurred.

Any help is appreciated.
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
After doing, Step One: Perform a Clean Startup, the problem still occurred.

I'm currently in the process of doing SFC scan to see if that helps.

Edit: Completed the SFC Scan and this is the result:
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log Windir\Logs\CBS\CBS.log.

Tried accessing the log but it says access denied.
 
Last edited:

My Computer

OK This what we must do. Run SFC 3 more times. On some ocassions, if more than one problem is found it does not fix all of them.
If after the 3rd SFC there are still problems and you cannot post the log, we will do a repair install.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
OK
First go to search and type device manager.
In device manager look for any small yellow markers, update those drivers
If no yellow markers, make sure that all universal serial business controllers are up to date if they are
Sounds like it can be memory problems.
Download and use memtest as direced
Guide to using Memtest86+ - Geeks to Go Forums
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
You can post the log. I will ask one of our Log experts to look at it. If he cannot help the next step may be a repair install
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
2012-01-25 23:18:05, Info CBS Read out cached package applicability for package: Microsoft-Windows-GroupPolicy-Preferences-CSE-Pack-TopLevel~31bf3856ad364e35~amd64~~6.0.6001.18123, ApplicableState: 7, CurrentState:0
2012-01-25 23:18:05, Info CBS Session: 30202849:2157333350 finalized. Reboot required: no
2012-01-25 23:18:05, Info CBS Session: 30202849:2157489349 initialized.
2012-01-25 23:18:05, Info CBS Read out cached package applicability for package: KB937286~31bf3856ad364e35~amd64~ro-RO~6.0.1.18000, ApplicableState: 0, CurrentState:0
2012-01-25 23:18:05, Info CBS Session: 30202849:2157489349 finalized. Reboot required: no
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2012-01-25 23:18:08, Info CBS Session: 30202849:2179797349 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2179797350 initialized.
2012-01-25 23:18:08, Info CBS Read out cached package applicability for package: Package_for_KB970710~31bf3856ad364e35~amd64~~6.0.1.1, ApplicableState: 7, CurrentState:7
2012-01-25 23:18:08, Info CBS Session: 30202849:2179797350 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2179953349 initialized.
2012-01-25 23:18:08, Info CBS Read out cached package applicability for package: Package_for_KB2305420~31bf3856ad364e35~amd64~~6.0.1.3, ApplicableState: 7, CurrentState:7
2012-01-25 23:18:08, Info CBS Session: 30202849:2179953349 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109349 initialized.
2012-01-25 23:18:08, Info CBS Read out cached package applicability for package: Package_1_for_KB929399~31bf3856ad364e35~amd64~~6.0.1.1, ApplicableState: -17, CurrentState:0
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109349 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109350 initialized.
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109350 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109351 initialized.
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109351 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109352 initialized.
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109352 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109353 initialized.
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109353 finalized. Reboot required: no
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109354 initialized.
2012-01-25 23:18:08, Info CBS Read out cached package applicability for package: VistaSP1-KB936330~31bf3856ad364e35~amd64~~6.0.1.18000, ApplicableState: 7, CurrentState:0
2012-01-25 23:18:08, Info CBS Session: 30202849:2180109354 finalized. Reboot required: no
2012-01-25 23:27:14, Info CBS Scavenge: Package store indicates there is no component to scavenge, skipping.

This is an extremely small portion of the log. I can't seem to post even 25% of the log without having issues posting.
 

My Computer

So after playing around with some startup services I finally narrowed it down to a microsoft service that is causing the problem.

Shell Hardware Detection

I don't really know what to do from here. How important is this to run?
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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