format problem

[myrapp6712]

My sisters computer wont boot to the desktop normally or in safe mode! From viruses ! So im trying to format the harddrive but get windows security asking for username and password! she never set a username and password for administrator! stuck ! any help would be appreciated! she has vista trying to upgrade to 7 ! want to format first!

 

[The Howling Wolves]

You need to run MBAM, SAS and get your system clean so you can boot up and have her use this link
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

to see if her computer is compatible for Windows 7.

 

[The Howling Wolves]

myrapp,
Try this first
Go to start -> type cmd in search - right click (run as admin) Then type SFC /scannow
that checks to see if you have any corrupt system files.

 

[myrapp6712]

When I turn the computer on it boots to a black sreen with mouse visible but nothing more, the mouse moves but desktop with icons are never visible! same thing when i try to boot in safe mode black screen ! tried putting more ram in to try to perform a system recovery , I did get to that screen but it has a windows security screen asking for username and password.

 

[The Howling Wolves]

This is the best I could come up with.
How to Make a Windows Vista Repair Disk If You Don’t Have One - How-To Geek

 

[The Howling Wolves]

Here's another way to get to safe mode.....
Watch this youtube carefully.
YouTube - How-To Repair Blue Screen and Safe Mode

 

[Shadowjk]

My sisters computer wont boot to the desktop normally or in safe mode! From viruses ! So im trying to format the harddrive but get windows security asking for username and password! she never set a username and password for administrator! stuck ! any help would be appreciated! she has vista trying to upgrade to 7 ! want to format first!

You may need to Run a Scan with AVG Rescue Disk

For this you will need

• A Blank CD or DVD
• Another Computer with Internet Access
• DVD/CD RW x8
• .ISO File
• ISO Burner

For the .ISO File please follow this Link

AVG - Rescue CD | PC Rescue and Repair Toolkit

   Warning

You will need the CD Creation version burning the USB Bootable may Damadge your Disk

After you download the ISO File then you will need an ISO Burner to burn to the Disk

I recommend PowerISO

PowerISO - Create, Edit, Compress, Encrypt, Split, Mount, Extract ISO file, ISO/BIN converter, Virtual Drive

After you have burnt the Disk - Boot into the Disk and then Run a Scan

   Note

This may take some time

If you have any Questions please see the AVG Guide or Post back

See AVG - AVG Rescue CD Guide For More Information

Hope this Helps,
Josh