Solved How to Remove Old Account

boweasel

Member
A friend of mine bought a used Vista desktop a several months ago and I helped her get it set up. Everything was fine until a few days ago when she began getting the following message on the Welcome screen:

The user name or password is incorrect

Once she gets that message she can click okay or cancel (I forget which exactly), and then she gets a sign-on screen for what I assume is the original user with a password box. She then has to click 'Switch User' to get her name and password box to pop up.

I assumed we could just go to the control panel for user accounts (my friend is an administrator) to delete that other account, but it doesn't display. When I click 'manage another account' the only choices are Guest and my friend.

What is this other account and how can we get rid of it?
 

My Computer

MilesAhead

Eclectician
Vista Guru
Gold Member
Accounts in the Administrator Group in Vista and later are very close to the old Operators Group used in NT Server. You can install programs, register activex controls etc.. But you can't do everything. To access the whole enchilada you have to activate the built in Administrator Account. Here is how to do so:

http://www.vistax64.com/tutorials/67567-administrator-account.html

Once you create it, it should ask you for a new password. Then change user to the Administrator and you can delete the old account from there.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

boweasel

Member
Following your instructions did nothing to alter the process, other than adding ANOTHER (Administrator) user to the sign on screen. On startup I still get the same message as before:

  • The Vista Globe displays on the black screen
  • The blue/green screen displays that says 'Windows Vista Home Premium' at the bottom
  • Right above the word Vista is a white X inside a red circle
  • To the right of the circle it says 'The user name or password is incorrect'. Underneath that is a selection box that says OK

When I click on OK, I get a user name

  • [email protected] with a white box for a password.
  • underneath that password box is another selector box labeled Switch User
  • When I click Switch User I get the same blue/green screen with 3 user names - [email protected], Administrator and Ruth (my friend's name)
  • Clicking on Ruth gives me the logon screen with only her name and a spot to enter her password

Entering her password gives me the Welcome screen followed by her desktop.

Logging on as the Administrator and going to User Accounts and clicking on manage another account fails to show the cfxxx731 account, so it obviously cannot be removed that way. I would post screenshots if I knew how to grab them without being logged on.
 

My Computer

MilesAhead

Eclectician
Vista Guru
Gold Member
In an elevated command prompt please enter this command
net user administrator

and post a screen shot of the results
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

Vistaar

Vista Guru
Hello boweasel and MilesAhead, googling "wmconnect" suggests that the PC's original owner tried to make WalMart their ISP (in affiliation with Netscape/AOL). Unfortunately the old WalMart software was incompatible with Vista and probably didn't install properly, and I didn't see a good link on uninstalling it. In C:\Program Files, is there a folder called wmconnect or Netscape Internet Service?
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT

boweasel

Member
Hello boweasel and MilesAhead, googling "wmconnect" suggests that the PC's original owner tried to make WalMart their ISP (in affiliation with Netscape/AOL). Unfortunately the old WalMart software was incompatible with Vista and probably didn't install properly, and I didn't see a good link on uninstalling it. In C:\Program Files, is there a folder called wmconnect or Netscape Internet Service?
Thanks for chiming in Vistaar. but no there are no folder in Program Files for anything Netscape or Wmconnect related. In fact a C:\ search turned up nothing for netscape and a lone registry entry for wmconnect.

I still can't figure out how she got a username (to show up on the login screen) that looks like an email address - it's got the @ as part of the name, and AFAIK you can't create a user name that contains that special character. And the user name never shows up even when logging on as Administrator.

This seems like way too trivial an issue to warrant a reinstall.
 
Last edited:

My Computer

MilesAhead

Eclectician
Vista Guru
Gold Member
Here you go...

Can you log into user Administrator or not? What I am thinking is perhaps the first owner of the machine enabled the built in Admin account and assigned it a password, but didn't think to tell you what it was. Then he may have disabled it. But once created with a password if you enable it you would be stuck needing that password to log in.

If that is what happened it leaves the matter difficult to deal with here because there are forum rules against coaching how to bypass passwords etc..

If you cannot log in to Administrator and that is the source of the invalid password error then you need to search how to restore your ability to set the machine up with yourself as the Administrator. The knowledge is out there. It is just that we are proscribed from providing links or explicit reference to it.

E
Edit: I changed the color of the text above to make it hard to read since there is no strike-through available. Rereading your post I see I had the wrong take on what happened. See if the command line approach described here works any better for removing the account:

I can't delete users account - Microsoft Community
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

boweasel

Member
No. Nothing from that link did anything. The user name does not seem to exist in any normal MS manner. I actually looks like an email address, even containing the '@' symbol. The user does not display when I click on switch user. When I do that I can only see my friend's name and Administrator (of course Administrator never used to actually display, but it does now, after performing the process in post#2). The ONLY time this user displays is when we boot the computer.

I would love to provide a screenshot, but hitting prtsc before actually logging on fails to save an image to the clipboard.
 

My Computer

boweasel

Member
No, again. I'd already tried the control userpasswords2 befire posting, but I tried it again. My friend's name is Ruth. When the screen comes up I'm unable (either with the mouse or the up/down arrows) to move off of Administrator. And I don't see what the point would be - the cma****[email protected] isn't listed.

And other ideas? Or other forums? My friend is getting antsy - she misses her Facebook games.

Capture2.JPG
 

My Computer

Vistaar

Vista Guru
Does the mysterious user have a folder in C:\Users? At this point I'm thinking probably not. I'm thinking Windows was once set to log on automatically to that account at startup. Perhaps the person who did this typed the password incorrectly...or perhaps "the user name or password is incorrect" because the old account was removed, or maybe just renamed Ruth?

I'm thinking what you want to do is Turn Off Automatic Log On, which should be as simple as checking the Users must enter a user name and password to use this computer box in your screenshot and clicking OK. It might be safer to first try setting Ruth's account to log on automatically. Here's a tutorial that Brink posted when Vista was young: http://www.vistax64.com/tutorials/66966-logon-automatically.html?ltr=L
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT

virtual6

Vista Pro
In his account screen, the deleted user is not displayed, so I wonder if checking users must enter name and password will be applied to the deleted user?

boweasel said things were okay, then this user name/password issue started...what changed?

Are there any registry entries for the cxxxx731 (or whatever) name (I'm thinking about Security Identifiers [SIDs] ).
 

My Computer

boweasel

Member
I don't know exactly what I did to effect the change. But when I now start the computer it now automatically bypasses any of the earlier nonsense and takes me directly into the desktop of..... the Administrator. No password needed. The only way to currently sign on as Ruth is to let the PC automatically boot to the Administrator desktop and hit Switch User. Then I get the screen with only two users - Administrator and Ruth. Clicking on Ruth then prompts me for her password, and then we're good.

So I guess I'm finally seeing an upward turn...
 

My Computer

MilesAhead

Eclectician
Vista Guru
Gold Member
What happens if you now disable Administrator from the command line?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

MilesAhead

Eclectician
Vista Guru
Gold Member
I'm thinking what you want to do is Turn Off Automatic Log On,

That is what the last link I posted was all about. Step by step.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

boweasel

Member
ALMOST there. And thanks for your help, guys. Control userpasswords2 is not at all intuitive and I was perplexed by the sometime inability to move the selector OFF of Administrator. The only current small problem is that when I boot I am presented with 2 user names - Administrator and Ruth. Selecting Ruth works as it should, but AFAIK the Administrator is user only visible when booting in safe mode. It is now visible in normal mode. I'm sure following the link back in post #2 is the culprit.

Should I just disable that hidden Administrator account?
 

My Computer

MilesAhead

Eclectician
Vista Guru
Gold Member
Yes, that was all it took.

Great! Glad you got the inconsistency resolved.
thumbsup-thumbs-up-approve-ok-smiley-emoticon-000283-facebook.gif
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III
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