incredimail

I have incredimail premium, I purchased a long time ago. Now I contacted incredimail to see if I can use purchased program on both computers. They said as long as it's for personal use-no problem. So, on my new computer-vista, I downloaded program, put in key code, and it loaded just fine and works just fine in my account-adminastrator. My problem is that when the wife logs in to her account and tries to use it, it says it needs to finishe installing. I have contacted Incredimail, but only tech support is by emial and that takes generally about a week with each email. Has anybody else had a problem with programs not working in other user accounts. Is this a vista bug? Need help?????
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    AMD Athlon 64x2 6000+ 3.0ghz
    Motherboard
    Asus M4N78 Pro
    Memory
    3Gb PC2-5300 DDR2 @ 667mhz
    Graphics Card(s)
    XFX Radeon HD 4770 512mb GDDR5
    Sound Card
    VIA HD Audio
    Monitor(s) Displays
    Dual monitors: HP W1907 LCD 19" and Gateway HD Display 19" LCD
    Screen Resolution
    1440x900
    Hard Drives
    Barracuda 7200.10 SATA 3.0Gb/s 320 x 2-GB Hard Drive
    PSU
    Antec Earthwatts 80 plus 500 watts
    Case
    Ultra E-Torque ATX Mid tower clear side w/2 120mm fans
    Cooling
    Thermaltake MaxOrb cpu cooler w/120 mm blue led
    Keyboard
    OEM HP
    Mouse
    OEM HP
    Internet Speed
    Download 6885 kb/s upload 367 kb/s
    Other Info
    Optical: Super Muliti DVD burner w/lightscribe, Hauppauge WinTV HVR-1800
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