Microsoft said my vista is counterfait but IT ISN'T

[amalara]

I purchased Vaio /Vista business in 2007
In 2010 I got assistande from Microsoft because I couldn't install updates...at this time above all it was verfied my vista is original of course !!
since two months it looks counterfait...works very slow and microsoft office freezes....is why?
the serial number at the back of my Vaio is the same than if I check (F2) .... because is ORIGINAL.
If I go to System, it says it is not registered ...
after 5 years working well ?????
and Microsoft assistance is closed since July 2011
I guess is a virus, but no way to find out !!!
Who can help me? Please ....

 

[richc46]

I am sorry that you are having problems. Make a full anti virus scan and then download and make a full scan with malwarebytes.

 

[amalara]

Thank you, I already did, but there are some files protected by password (??) antivirus can't scan .....
Now I am installing new antivirus...let's see if is able to find out ....

 

[windows8]

Thank you, I already did, but there are some files protected by password (??) antivirus can't scan .....
Now I am installing new antivirus...let's see if is able to find out ....

For those tricky and hard to find viruses, a personal anti virus i use is called Spybot S&D. Heres a link.

Download | Spybot ©

Best of all, its free.

Although I don't think that it scans files as you go, here is one to use in the future that will tell you about the virus BEFORE you download it. Prevx 3.0

Download Prevx 3.0

 

[amalara]

Thank you, I have installe spybot, and after scanning there are a lot troubles, but when I try to repare, it says I don't have authorization !!!
cannot create file C:\winint.ini access rejected !!!
Now ???

 

[windows8]

No problem! Now that we have found the source to be a virus, we can continue with removing it.

Are you on an administrator account? have you disabled UAC (only if there is more than one account on the computer)

 

[amalara]

yes, I am the sole administrator ....but why it can't be seen ???

 

[windows8]

yes, I am the sole administrator ....but why it can't be seen ???

Did you run the Spybot S&D as administrator?

 

[amalara]

No, I didn't.
Should I do ???
How ?

 

[windows8]

Its simple, Right click "spybot S&D" on your desktop, and click "Run as administrator"

It should look like this.

 

[Patonb]

You need to run them in Safe mode alot of the times, as they can be files being used by windows.

 

[Cytherian]

^ Paton is right, SAFE mode is often the best way to go when dealing with a resident virus. It helps reduce the number of programs locked by Windows so that they can be dealt with by the anti-virus software.