Mouse Freezing up

Dagurl92

Member
Hey.

My laptop's starting to act up again =(
This time its the laptop mouse - it keeps freezing up or clicking random things. Sometimes it goes away completely and comes back again randomly...
I tried everything to fix this but keep coming at a dead end.

Any ideas?
 

My Computer

What kind of mouse do you have, Dagurl92? Is it built in or free-standing?

A couple of thoughts come to mind: Have you taken a look at your mouse settings/options? Also, is there a new(er) mouse driver available, that you could download?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t (Gen. 1)
    CPU
    Intel(R) Core(TM)2 Duo Processor T9400 (2.53 GHz)
    Memory
    4GB DDR2 System Memory (2 Dimm)
    Graphics card(s)
    512 MB NVIDIA GeForce 9600M GT
    Monitor(s) Displays
    15.4" diagonal WSXGA+ High-Definition HP BrightView Widescreen Display
    Screen Resolution
    1680 x 1050
    Hard Drives
    320GB 5400RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
    Mouse
    built in - Synaptics TouchPad V6.5 on PS/2 Port
    Keyboard
    built in - HP
    Internet Speed
    max
    Other Info
    ~ Intel Next-Gen Wireless-N Mini-card w/Bluetooth ~ Blu-Ray ROM DVD+/-R/RW ~ Integ. HDTV Hybrid Tuner ~ 12 Cell Battery ~ MS Office (Home Premium) 2007 ~
thanks for responding! =)
The mouse is built in on the laptop.
Yes, I did check the mouse settings and everything seemed to be working fine. Status : ''The device is working properly''
As for the mouse driver, I am not sure.. But the windows is up to date. Where can I install the latest mouse drivers?
 

My Computer

You can go to the website of the manufacturer of your mouse, and in addition, many computer manufacturers have driver downloading capability on their websites. For example, I have an HP laptop, and HP provides access to driver downloads on their website. You can also get the most recent drivers on some help forums, but if you do that, just be sure they're reliable. the MajorGeeks Forum (http://www.majorgeeks.com/) is very reliable, also the Notebook Review Forum (Laptop Forums and Notebook Computer Discussion) is excellent.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t (Gen. 1)
    CPU
    Intel(R) Core(TM)2 Duo Processor T9400 (2.53 GHz)
    Memory
    4GB DDR2 System Memory (2 Dimm)
    Graphics card(s)
    512 MB NVIDIA GeForce 9600M GT
    Monitor(s) Displays
    15.4" diagonal WSXGA+ High-Definition HP BrightView Widescreen Display
    Screen Resolution
    1680 x 1050
    Hard Drives
    320GB 5400RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
    Mouse
    built in - Synaptics TouchPad V6.5 on PS/2 Port
    Keyboard
    built in - HP
    Internet Speed
    max
    Other Info
    ~ Intel Next-Gen Wireless-N Mini-card w/Bluetooth ~ Blu-Ray ROM DVD+/-R/RW ~ Integ. HDTV Hybrid Tuner ~ 12 Cell Battery ~ MS Office (Home Premium) 2007 ~
Hi Dagurl92,

Do you have a USB mouse from another computer or that you can borrow briefly from a friend or anyone? I'd like to see if another mouse that we know works fine works OK on your computer or if you have the same problems. I realize USB is different than built-in, but it's still an excellent test and a very good thing to know. It narrows down the possible causes possibly more than anything else suggested.

Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.

If the mouse is built-in to your computer, your best bet is to go to the computer manufacturer's web site and download the most updated drivers, firmware, and/or software applicable to the computer and your operating system. Make absolutely sure you get the correct downloads as the wrong ones can make things worse. What is the manufacturer, make, and precise model of your computer - this will help us confirm the downloads and check troubleshooting guidelines and any available manuals on your system (AND is also critical if we're to help you any further)? That way you are certain they are the proper programs (and the other sites may only contain drivers whereas your mouse may also require firmware and/or software as well - which you'll discover on the website). Keep in mind that just because Device Manager says it is functioning properly does not guarantee that is the case - the problem may be too subtle for Device Manager to detect but enough to cause your mouse to have problems. It's best to update (even if it is the same version) just to be sure and rule this out as the cause.

If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.

I hope this helps. Please update us on what happened with each procedure you tried and which, in any, you skipped (so we'll know what we can eliminate as causes and refocus on what remains). If the problem persists, there are other options we can try - though they become less likely and/or more dramatic as we proceed.

I don't suppose the computer is still under warranty - no, that would be too much to hope for.

Do you have or can you borrow a Vista Installation Disk of the same bit-size (it does not need to be the same version)? We don't need it yet - but it may come in handy later.

Good luck!
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive] Dell AIO Printer A940 Conexant HDA D110 MDC V.92 Modem 6TO4 Adapter Broadcom 440x 10/100 Integrated Controller Broadcom 802.11n Network Adapter Microsoft ISATAP Adapter Teredo Tunneling Pseudo-Interface Router Linksys / WRT54G -01
thanks for the responses - highly appreciated!
imperfect1 : - I will check out these links and see what I come up with.

lorien: Yes, I am currently relying on a USB mouse. It is not very efficient but certainly works better than the built in mousepad.

As for system restores, I have done that but with no results. The problem goes away for a few hours and comes back randomly.

The laptop is a Toshiba Satellite L300 - 171
Model no: PSLB ØE- Ø6R Ø 2 IS4

The mouse is Synaptic PS/2 Port Touchpad - on the settings the Driver Updates button is invisible - where can I update the same version again?

The mouse has strange patterns though - it would work fine for a while and then randomly cause trouble such as clicking or highlighting itself.

As for the disk, I don't have one at the moment but can borrow one when needed.

I will try the clean boot procedure. :)
 

My Computer

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