Solved MSOutlook Appcrash

[dexelprep]

Hi, Outlook (OfficePro 2007) opens and briefly displays diary events etc, but then crashes about 30sec after booting and, it would appear, during the process of sending outbound email. My inbound email is received but obviuosly can't be accessed because of the short 30sec window.
Some interventions I've tried:
1. Uninstall/reinstall MSOfficePro (twice).
2. Run Uniblue registry fix (twice).
3. Run Scanpst (twice).
4. Ensured no disc space issue.
5. Terminated other apps to create as stand-alone as possible in case of contention.
6. Checked web and seen that similar issues occured fairly far back (2008/9) but no new resolution offered.
Any useful assitance is welcomed.
O/s=Vista Home Premium (32bit).
Abterm msg:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: OUTLFLTR.DLL
Fault Module Version: 12.0.4326.0
Fault Module Timestamp: 44c81343
Exception Code: c0000005
Exception Offset: 0004acff
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 7177
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

 

[richc46]

If a reinstall did not help, it is probably a registry problem. Using most reg fixes make things worse. I cant comment on any particular registry software, but dont use any.
Try to go back with a system restrore 3 days before the problem began
http://www.vistax64.com/tutorials/76905-system-restore-how.html

 

[dexelprep]

Tks. Went back to before an autoupdate of Windows by MS. When I started Outlook without web connectivity it holds it's own. However, once I connect again and it starts to send mail it crashes again.

 

[richc46]

Sounds like a software problem
Try in safe mode. If it works, make a clean boot to find the cause
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

[dexelprep]

Did the clean boot trick and after reboot Outlook still crashes after kicking off the receiving email process. Just to confirm, by itself it appears to be ok but once it starts to receive mail it crashes.
I have also in the interim downloaded Windows updates to ensure latest.

 

[richc46]

Try in safe mode

 

[dexelprep]

Correct. I tried in Safe Mode.

 

[richc46]

If you reinstalled, tried clean boot and safe mode and it does not work. I think that there is mail that is jamming the outgoing mail. Can you possibly have that problem?
OL97: How to Troubleshoot Mail Stuck in the Outbox

 

[dexelprep]

A stuck mail could be the problem since I have an increasing inbox with the same two emails recurring. OL97 instructs to run Inbox Repair (scanpst?) which I've done previously.
In the interim, I've archived emails to created more space (just in case) and deleted a bunch of recurring incoming mails (jic); checked that ISP server is ok to ensure we're looking at a local issue. Mails are still being forwarded to my blackberry. Outlook still crashing once I connect to send/receive mails.

 

[dexelprep]

IN the interim found a really useful site which sorted the Appcrash issue at:
www.msoutlook.info/question/468
Tks for assistance along the way.

 

[richc46]

Im glad that you solved your problem.

 

[jesica]

try reinstalling and then try to clean boot and safe mode..