Mum's computer got virus.

M

martin10522

Member
Not really a virus,its an "anti" virus named antivirus 2010,
Keep asking my mum to pay to clean the infection.
Ofcouse,we are not stupid..everyone know that this "anti" virus is a fake one and all they want is money..
I tried to use spydoctor,it cannot clean it..
i tried to use AVG,it cleaned it on the first day but then another day the antivirus thing pops up again..
If you delete it,it reinstall itself..
Most annoying thing is that,
After a certain time using her computer,the antivirus will pop up and say "your computer is infected with serious virus..blah blah blah...and it you have to turn your computer off to prevent the damage(something like dat..)"
And there is 2 option "Get Protection!"(paying money) "ok"
And u cannot move that window,cannot close it..so u have to click ok-.-...

Is there any thing that can clean these virus?
My mum is getting annoyed by it...
My mum is not a safely computer user...
Her laptop also got the msn virus,which auto sends message to other and give them a link which contain virus...
Can anybody help with that too?Thanks.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
    Motherboard
    Elitegroup P43T-AD3
    Memory
    4.0GB Ram DDR3
    Graphics card(s)
    GeForce 9600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Lenovo 1440 X 900 60Hz
    Screen Resolution
    1440 X 900
    Hard Drives
    1TB

My Computers

System One System Two

  • Operating System
    Windows 11 Workstation
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State Drive
    PSU
    1500W ThermalTake Toughpower
    Case
    ThermalTake Level 10 GT
    Cooling
    Enermax Liqtech 240
    Mouse
    Logitech Performance MX
    Keyboard
    Surface Ergonomic.
    Internet Speed
    350 Mb/s
    Other Info
    WinTV NovaTD HP CP1515n Color Laser Sony BD-5300S-0B Blu-ray Writer Microsoft LifeCam Cinema APC 750i Smart UPS
  • Operating System
    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Mouse
    Logitech
    Keyboard
    yes
    Internet Speed
    350 Mb/s

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
    Motherboard
    Elitegroup P43T-AD3
    Memory
    4.0GB Ram DDR3
    Graphics card(s)
    GeForce 9600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Lenovo 1440 X 900 60Hz
    Screen Resolution
    1440 X 900
    Hard Drives
    1TB
z3r010 said:
Follow the instructions on the following page for removal of the fake AV- Removal instructons for Antivirus 2010 - Malwarebytes Forum
Click to expand...
Im sorry for annoying you,but my mum's computer is chinese,and so the programme itself installed it as chinese aswell...but its not the type we usally see...and it seems like...there is some error displaying the word..its not understandable,i tried to reinstall..i choose english but thats only for the installing process...
Can you perhaps show me some picture so i know which is "quick scan"?Thanks!
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU Q8400 @ 2.66GHz
    Motherboard
    Elitegroup P43T-AD3
    Memory
    4.0GB Ram DDR3
    Graphics card(s)
    GeForce 9600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Lenovo 1440 X 900 60Hz
    Screen Resolution
    1440 X 900
    Hard Drives
    1TB
Update it first.

Captured.JPG

Don't just run a Quick Scan, Run a Full Scan.

Capture.JPG
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
it can be anything but from your information the infection might be come from spyware or malware just make use your anti virus and do scan daily and uninstall any software or application you no longer need and try system restore if you want but restore it before any change you did to the computer or take XTREME action like reinstalling your computer can be the last thing you have to do:cry:
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite M300
    CPU
    Intel core 2Duo
    Memory
    2.00GB
    Graphics card(s)
    ATI Mobility Radeon HD 3470
    Sound Card
    Conexant High Definition SmartAudio
    Monitor(s) Displays
    Generic PnP
    Screen Resolution
    1280 x 800
    Case
    silk
    Mouse
    Synaptic PS/2 port touchpad
    Keyboard
    Standard PS/2 Keyboard
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