newbie with a problem

[winchwenjack]

Hello, im new to the forum & ive joined up as i have a problem which I am unable to resolve so am hoping that some1 here will be able to help me.

The problem: When i download a program to use, after i click open & it downloads to 100% nothing happens, the program doesnt run & also it doesnt go anywhere. Ive tried saving to a specified location but nothing is saved. Is there a box somewhere which needs to be clicked?

It wont let me run any new programs or any software updates for existing programs?

I hope someone can help

Ryan

 

[JimJoe]

Did you go into your browser and give it a specific folder to download to ?

Have you tried to run it, instead of download, from the site you get the file ?

 

[winchwenjack]

Ive tried both ways & still nothing!! Ive tried going into safe mode & downloading the program aswell but the same outcome. I cant even run a virus checker as it wont let me run a programme!!!

 

[JimJoe]

Only thing I can think of is to log into the hidden admin account, see tutorials for how to activate it, and try a download there.

If it still doesn't work, you might have a trojan or virus.

Not sure how to run a virus/trojan checker in this instance, if you cannot download and run from the hidden administrator account.

 

[winchwenjack]

ok thanx will give it a shot!

 

[Tobei]

I'd suggest going to My Computer and pressing CTRL + F... click files and folders on the left and type in the filename and hit enter. Give it a couple of minutes and you should see the file you downloaded in the right hand pane, as well as an option to open its containing folder.

 

[whs]

It could be your security program or your firewall that stashes it away. For a test, use a safe download site like e.g. filehippo.com, disable firewall and the security program and see what happens when you specify a specific download folder. If that works, you`ll have to check the settings of the firewall and/or the security program.

 

[JimJoe]

Ah, yeah it could be the firewall.

I use Zone Alarm's freebie firewall. It pops up a message whenever something tries to download, or connect out to the internet. I can click on allow or deny, or select a clickie that makes the allow/deny button permanent for that one item trying to access my hard drive or go out to the internet.