USB port problem

shadeyB

shadeyB

Member
hey guys and gals
my son retuned home this weekend with his HP Compaq CQ61 Notebook and told me his dongles, Itouch and stuff dont work ??
told me his mum had it at a shop and the guy did a restore and couldn't find the problem or fix it ???:confused: I wonder what kind off shop it was ??

so i took a look and looks like someone has try'd to put something or FORCE something into USB port ? i'v uploaded a pic from silly phone sorry about Quality but u can see that the port on the right is broken ? AKA Wont work now :sarc:
the port on the left looks ok, so i try'd to hook up ex HD, Iphone and nothing works ? no power to device and PnP dont find anything new ?
i checked Device Manager and states that Drivers are ok and up to date ?

so the right one is gone and needs replaced
i thought the left one would still work but seems not to ? should it ?

any ideas and advice of what else to check or do
thx in advance
Barry
 

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My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C
Sounds like they're both out of whack. No problems in Device Manager under USB controllers?

Most of these have 3 USB ports; is there another one?

What's the exact model number?

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
Hmm i think so 2
not sure why tho :confused:
its CQ61-223SA Presario
has another eSATA USB port which works fine
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C
suspect driver checks out ok but wont fire up or recognise any device
 

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My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C
Sorry, shadey.

I think your USB ports are screwed.

You should contact HP and see what they suggest.

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
Aw dear :huh:
most probably, but i aint done yet tho, Malwarebytes picking up 118 so far
will have a wee look at event viewer also but kinda unsure eh it

sure to phone HP also in the morning
Barry
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C
still no joy yet
i went through pretty much all ports and controllers individually in Device Manager and ran Online Software Update to find that a few updated and most were running latest version 'that Windows said' i also ran Driver Doctor which told me 7 drivers needed updating ??
why does Driver Doctor say that ? so i checked again the suspect drivers to find the same result as previous Windows determind that lastest sofware installed , so i'm still no further forward
is there anything else i can do or not done before i phone HP ? When using HP Total Care Advisor it also states that the PC is upto Date ?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C
Windows doesn't pick up the latest drivers; it only knows that the ones installed are later than anything else it knows about.

Check on the HP web site for your model to verify what the latest ones are.

Ed
 

My Computer

System One

  • Manufacturer/Model
    Home Grown Desktop
    CPU
    Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
    Motherboard
    ASUS P5B-E
    Memory
    3006 MB
    Graphics card(s)
    NVIDIA GeForce 8400 GS 512MB
    Sound Card
    Motherboard - SoundMax
    Monitor(s) Displays
    ViewSonic VX2235wm / Dell 17" Generic PnP Anolog
    Screen Resolution
    1680 x 1050 x 4294967296 colors / 1024 x 768
    Hard Drives
    3 x ST3250620AS 250GB SATA IDE 1 x WDC WD1200JD-00GBB0 120 GB SATA IDE
    PSU
    Enerrmax 535W All-in-one SLI 20/24+6+
    Case
    Antec Sonata
    Cooling
    Antec 12cm SmartCool
    Mouse
    Logitech MX100 Laser
    Keyboard
    Logitech LX710
    Internet Speed
    Bell Canada DSL 12MBps (supposedly)
    Other Info
    2 x HP Pavilion 9700v Laptops
As an interim 'fix', can I suggest that you get yourself either a 4x or 7x multi-port hub to fully utilise the one remaining port, and lifeline.

Logitech and Targus brands are both good and reliable, and won't burn a hole in your pocket either.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009. External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
Another thing you can try in the meantime:

In Device Manager expand all listings of USB roots and hubs...
Right clik every one and select Remove/Uninstall...
You will recieve an error message...ignore it.

Upon re-boot Windows will automatically re-install them.
 

My Computer

System One

  • CPU
    Intel Q6600
    Motherboard
    ASUS P5K MBoard.
    Memory
    4G OCZ PC2 8500 Platinum
    Graphics card(s)
    EVGA 8800GTS Vid Card
    Hard Drives
    500G Seagate SATA 200G Seagate SATA 100G WD Caviar SATA 80G WD Caviar IDE
    PSU
    OCZ Elite 800W PSU
    Case
    RaidMax Smilodon Case
    Other Info
    Lite-On dual layer DVD burner X 2 Dos 6.2;Win2K;XP; & Vista Ultimate 64Bit.
patio said:
Another thing you can try in the meantime:

In Device Manager expand all listings of USB roots and hubs...
Right clik every one and select Remove/Uninstall...
You will recieve an error message...ignore it.

Upon re-boot Windows will automatically re-install them.
Click to expand...

thanks Patio didn't know that :D

i'll give it a go just now
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C
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