Solved Vista keeps asking for drivers it doesn't need for WD MyCloud device

AndyTampa

Member
I bought a Western Digital MyCloud NAS drive so I could have my own personal cloud on the internet. It works, but Vista seems to have a problem with it. Whenever I start or restart the computer, Vista asks me to install the drivers for it. The problem is that there aren't any drivers for it. It isn't even attached to the computer. It's on the network, but attached directly to my router. I can tell Vista to stop prompting me, but it will do it anyway on the next reboot.

Also, the device is listed twice in Device Manager under Other Devices with a warning icon. Is there any way to stop Vista from trying to install the drivers?
 
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AndyTampa

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It appears I have accidentally solved my own problem thanks to the cable going out. We had some severe storms that knocked out my TV, phone, and internet. When they got it turned back on, I had to reboot my router. Now the NAS device no longer shows up in my Device Manager at all so it is no longer prompting me to install drivers. It is now a standalone machine connected to the network as it should be.
 

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Ex_Brit

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Glad you are OK now ;-)
 

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AndyTampa

Member
I spoke too soon. It got even worse. Suddenly, while trying to figure out how to use the MyCloud device, accessing files on it from my Vista machine caused BSODs. After a couple of those, I tried a System Restore. Then I still got BSODs. I've figured out that I only get them when I try to access the files on the device. Then when looking at Device Manager, it started asking for the non-existent drivers again. I disconnected the device, uninstalled references to it in Other Devices of Device Manager and scanned for new hardware. Lo and behold, it still asked for drivers. I rebooted and decided to try to restore to an even earlier time and found all restore points, including this morning's, have vanished. The System Volume Information folder size is 36.3MB, and contains 14 files, 15 folders, but I can't access them.

Any ideas?

EDIT: I can access the folder now but I'm only seeing a bunch of folders from yesterday and the day before and three folders from 2012 that appear to be old restore points (RP1306, RP1369, RP1370) that don't even show up in System Restore. Most of the folders are empty.
 

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Ex_Brit

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Have you checked Control Panel > Programs and Features for unwanted programs that may be trying to get you to download drivers from one of those so-called driver detective sites?
 

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    Asus® P6T Deluxe V2 X58 LGA1366
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    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
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    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
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    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
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AndyTampa

Member
Have you checked Control Panel > Programs and Features for unwanted programs that may be trying to get you to download drivers from one of those so-called driver detective sites?
I just checked and there is nothing new or unfamiliar there. The prompts I'm getting are the standard New Hardware Found prompts from Windows. They pop up as if I'd installed a new component to the computer or a new printer on the network, but I haven't. This device is supposed to be like just another computer on the network that Vista needs to communicate with.
 

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  • Operating System
    Windows Vista Home Premium SP2, 32-bit
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    Retrofitted Refurbished Gateway
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    4 GB
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Ex_Brit

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I'm not familiar with WDC Cloud drives, only their physical ones, but I do see at their website under Support and Downloads several items listed including a firmware update dated May this year. Have you installed all that already?

It might better serve you to ask Western Digital support what's wrong.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
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    PSU
    Alienware® 1200 Watt Multi-GPU
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    Unique
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    4 case fans @ CPU water cooling.
    Internet Speed
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AndyTampa

Member
I'm not familiar with WDC Cloud drives, only their physical ones, but I do see at their website under Support and Downloads several items listed including a firmware update dated May this year. Have you installed all that already?

It might better serve you to ask Western Digital support what's wrong.
This is a physical drive, but it's called the MyCloud because I can access it from anywhere. It's a personal cloud instead of giving all my files to ASUS or Google or Microsoft, etc. It is really a Network Attached Storage (NAS) device.

Yes, I have the latest firmware. The device is supposed to work without the other downloads. The only one needed is the setup software, though I don't know what it actually sets up or how to UN-set it up. I can no longer roll back unless I chance a disk restore. And even with that, I'm not sure how far back to go.

Customer support at WD is minimal. They assume any incompatibility problems are not theirs and aren't concerned about customer satisfaction. I've already had this too long to return it.
 

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Ex_Brit

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Yes I know WD themselves aren't too helpful except to provide usually what you already know about and I just mentioned. What about their forums?
Home - WD Community
 

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    Asus® P6T Deluxe V2 X58 LGA1366
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    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
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    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
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AndyTampa

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Forums?! I didn't realize they had forums. Wait. Yes I did.

I did Google searches that brought me to their pages, where they said to call Microsoft or that the person's problem sounds like an operating system problem. They didn't offer any actual help.
 

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Ex_Brit

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I was hoping someone there may have seen the same issue.
 

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  • Operating System
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    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
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    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
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    PSU
    Alienware® 1200 Watt Multi-GPU
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    4 case fans @ CPU water cooling.
    Internet Speed
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AndyTampa

Member
Oh, some have seen the same issue, but WD's response is that since it is a separate piece of hardware and no software is needed, then it had to be a problem that was already on the user's system. They've seen this issue on their internal hard drives too. They build those so that Windows uses it's built-in drivers.
 

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  • Operating System
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    4 GB
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    Acer 22-in Flat Screen Monitor
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Ex_Brit

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My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
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    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

AndyTampa

Member
OK, obviously they're useless. I'm assuming this is Vista SP2 and fully updated. Have you asked Vista to search within itself to locate the driver?
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

The link tells me how to install a drive, but not how to make Vista search inside itself. I don't know where it should be searching.

I've seen posts where it is mentioned that these types of drives should be listed under NAS Devices, but when I tried to Add Hardware, that wasn't a choice.
 

My Computer

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  • Operating System
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    Retrofitted Refurbished Gateway
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    AMD
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    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
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    Logitech M705 Wireless Mouse
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    Logitech K350 Wireless Keyboard

Ex_Brit

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I'm afraid I have no idea what to do then. I assume you posted in their forums, try it again maybe?
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

AndyTampa

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Thank you, Peter, for all your assistance. You're one of the few people and this is one of the very few forums where I can get helpful ideas and advice that I hadn't already known or thought of.
 

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  • Operating System
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    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
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    Logitech M705 Wireless Mouse
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Ex_Brit

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You're welcome, I only wish I had some better ideas on this particular one.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

AndyTampa

Member
I have no idea how, but one day it just started working. I don't know how, but this issue is resolved.
 

My Computer

System One

  • Operating System
    Windows Vista Home Premium SP2, 32-bit
    Manufacturer/Model
    Retrofitted Refurbished Gateway
    CPU
    AMD
    Motherboard
    ASUS M3A78-EM
    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
    Mouse
    Logitech M705 Wireless Mouse
    Keyboard
    Logitech K350 Wireless Keyboard

Ex_Brit

If you're going through hell, keep going
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Windows works in very mysterious ways - well at least that sound good.
Glad it's sorted.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
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