Windows Mail can't send e-mail... could an auto update cause this?

[danii]

Hi Folks,

Windows Mail Vista 32/ 3 user IDs/ The admin user id works fine can send and receive/ the other 2 user IDs can receive ok but can't send................this happened all of a sudden/never a problem before.

I have Comcast/Xfinity....I go to internet accts-properties-advanced and the port numbers are correct for Comcast....outgoing mail (SMTP) 465.......incoming mail (POP3) 995......both checks next to "this server requires a secure connection (SSL)

Comcast said the ports are correct it has to be a Windows problem.........could a Windows update have caused this?

If not any ideas what is causing this?

Any Help greatly appreciated.

 

[wither 3]

If you have system restore points, you could try a system restore to when the last set of updates were installed (Windows creates a system restore point before installing the updates) or earlier.

 

[daniigo]

Yes I know that..........my question was .....is it plausible that a windows update would have caused this?

 

[wither 3]

I think it's possible. There are numerous threads around here about how a Windows update messed various things up. I just thought the system restore would obviate all kinds of trouble shooting.

 

[daniigo]

I'll try the restore and see what happens.

 

[daniigo]

Did the restore and it didn't work......still can't send from those 2 user id's e-mail......and yes the protocalls are correct and checked.......I don't know what to do ............I do know this....I'm Buying a Mac next time for certain!

 

[wither 3]

What happens when the other two users try to send an e-mail?

 

[daniigo]

What happens when the other two users try to send an e-mail?

I get an error window.........the e-mail will not send from those 2 user id's .........Sending only works from the user id that is the administrator id. ............You're familiar with user id's in Vista 32? correct?

 

[wither 3]

Yes, but what does the error say?