Solved Windows Vista x64 or x86 flatform? Please help.

huynh

New Member
Hi all,
Please help me out with this issue.
My computer is using windows Vista 32bit. I have tried to install Microsoft Office 2010. It showed a message as below:
MSO2010message.jpg


My computer is fully updated, however, it does not show that I have Vista SP2.
Please tell me what I should do. Thank you very much.
 

My Computer

What service pack do you have Installed? How old is your Computer?

Many Thanks,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
My computer is about 4 years old. When I clicked on "Windows Update" it showed that the computer was up-to-dated. When I click on "My computer" and "Properties" it just showed I had Windows Vista. My roommate has the same computer, and hers showed she had Vista SP2. I think that I should manually install Vista SP1 and SP2 before I can run Microsoft Office 2010 on this computer.

Thank you very much for such a fast reply!
 

My Computer

That would be best do you need a Download Link?
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
Hi Josh,
Thank you very much for your enthusiasm. I found them (SP1 and SP2), and I am working on them now. I will get back and let you know the result.
Thanks again!
 

My Computer

Besides SP1 and SP2, after they are installed also run Windows Update as many times as required until you are completely up-to-date (the updates are just as important as the service packs). Only then try to install Office 2010.

If you've already installed Office without updating and it worked that's great, but you should still do the updates as there will also now be some for Office in addition to Vista. This is important for the stability and security of your system and programs. I set it on automatic, but you can do that or just notify and/or check on a regular basis. Just ask if you need help with the process.

I hope this helps.

Good luck!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Logitech HID-compliant Cordless Mouse
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
Thank you, Lorien!

Before I ran Windows recovery program, the computer showed that it had Windows Vista SP2. Then, I kept running Windows Update until it said it was up-to-dated, however it still did not show it had SP2.

I manually installed SP1 and SP2; then, I could install MS Office 2010. Yay!

Thank you all! :)
 

My Computer

No Problem I thought that might be the Problem I will now mark this thread as Solved ;)
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
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