Help B.S.O.D After Windows Updates & SP2

Hey guys i installed service pack 2 and other updates on this computer and now when i log into the computer the vista sound freezes and it will do a memory dump. It did this twice one at boot up and installing updates. I have never had any problem like this before and i'll put all the information about the error and the computer i am using. I hope this helps

Computer Error
---------------
Windows has recovered from an unexpected shutdown

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: c5
BCP1: 00000004
BCP2: 00000002
BCP3: 00000001
BCP4: 824FB010
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini111609-01.dmp
C:\Users\Name\AppData\Local\Temp\WER-280895-0.sysdata.xml
C:\Users\Name\AppData\Local\Temp\WER81FB.tmp.version.txt

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Microsoft Online Crash Analysis

after this error i get this popup and it doesn't work


Address a problem with Windows Vista
Windows Vista has stopped working properly.

Microsoft, Inc is aware of this problem and working as quickly as possible to make a solution available.

Click to go online to the Microsoft, Inc website for more information and support options

Was this information helpful?YesNoSomewhat (NO) Thats why i am here



Resent Computer Updates To This Problem
-----------------------------------------
This is what updated yesterday that gave me this problem Date Installed 15/11/2009

Update for Internet Explorer 8 for Windows Vista (KB976749)
Security Update for Jscript 5.8 for Windows Vista (KB971961)
Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows Vista Service Pack 2 and Windows Server 2008 Service Pack 2 (KB974470)
Windows Vista Service Pack 2 (KB948465)
The 2007 Microsoft Office Suite Service Pack 2 (SP2)
Security Update for Windows Vista (KB975467)
Security Update for Microsoft Office 2007 (KB951550)
Cumulative Security Update for Internet Explorer 7 for Windows Vista (KB974455)
Security Update for Windows Vista (KB971486)
Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows Vista Service Pack 1 and Windows Server 2008 (KB974469)
Security Update for the 2007 Microsoft Office System (KB973704)
Security Update for the 2007 Microsoft Office System (KB951944)
Windows Malicious Software Removal Tool - November 2009 (KB890830)
Security Update for Windows Vista (KB958869)
Security Update for the 2007 Microsoft Office System (KB969613)
Internet Explorer 8 for Windows Vista
Update for the 2007 Microsoft Office System (KB967642)


Computer Information
---------------------
Component Details Subscore Base score
Processor Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz 4.9 3.5
Determined by lowest subscore

Memory (RAM) 2.00 GB 4.5
Graphics Mobile Intel(R) 4 Series Express Chipset Family 3.5
Gaming graphics 796 MB Total available graphics memory 3.5
Primary hard disk 23GB Free (70GB Total) 5.4
Windows Vista (TM) Home Premium

System
--------------------------------------------------------------------------------

Manufacturer Acer
Model Aspire 5735
Total amount of system memory 2.00 GB RAM
System type 32-bit operating system
Number of processor cores 2
64-bit capable Yes

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 139 GB
Disk partition (C 23 GB Free (70 GB Total)
Disk partition (D 56 GB Free (70 GB Total)
Media drive (E CD/DVD

Graphics
--------------------------------------------------------------------------------

Display adapter type Mobile Intel(R) 4 Series Express Chipset Family
Total available graphics memory 796 MB
Dedicated graphics memory 64 MB
Dedicated system memory 64 MB
Shared system memory 668 MB
Display adapter driver version 7.15.10.1527
Primary monitor resolution 1366x768
Secondary monitor resolution 1280x768
DirectX version DirectX 10

Network
--------------------------------------------------------------------------------

Network Adapter Generic Marvell Yukon 88E8071 based Ethernet Controller
Network Adapter Atheros AR5B91 Wireless Network Adapter
Network Adapter Microsoft Tun Miniport Adapter


I Hope this information is useful for you all

C:\Windows\Minidump\Mini111609-01.dmp

Click to expand...

Please pack this file to zip format and attache to post

Flavius said:

C:\Windows\Minidump\Mini111609-01.dmp

Click to expand...

Please pack this file to zip format and attache to post

Click to expand...

Ok i have the file compressed in winrar...but one thing. Why do i need to pass this file over?

Here is a picture of it to and the file is in megaupload.


Filename: Mini111609-01.zip
File description: Mini111609-01
File size: 105.47 KB
MEGAUPLOAD - The leading online storage and file delivery service

I diagnosed your dumpcheck.Available here:View attachment symefa.txt

The most important:

Probably caused by : SYMEFA.SYS ( SYMEFA+37c49 )

Click to expand...

This driver comes from NIS.You have to uninstall it.Use this tool Download and run the Norton Removal Tool

to uninstall it

Flavius said:

I diagnosed your dumpcheck.Available here:View attachment 17238

The most important:

Probably caused by : SYMEFA.SYS ( SYMEFA+37c49 )

Click to expand...

This driver comes from NIS.You have to uninstall it.Use this tool Download and run the Norton Removal Tool

to uninstall it

Click to expand...

ok i read your files and why would Norton cause this to happen i haven't got the blue screen since i made this post. I am using that computer to make this post.