MSE won't update stating I am not connected to internet whilst clearly I am?

A

A1500GW

New Member
Hi there, I am running Windows Vista Home Premium and connect to the internet via a wireless router (Sky). I installed MSE a couple of weeks ago, but upon checking yesterday I found that it actually does not update (automatic or manual), instead it gives me the error message "Virus & Spyware definitions update failed. MSE was not able to check for updates - make sure computer is connected to the interned and try again", even though I am clearly connected to the internet (actually using it whilst trying to update MSE). Having read your forum I uninstalled MSE, used a clean up tool to remove any potential remainders of previous anti-spyware programs and re-installed MSE. Initially the virus update worked fine, scanned the laptop and thought problem sorted. This morning, out of interest, I tried to update the virus definitions again, just to see if it works, but no, I am now getting the same error message again...also, for quite some time now, when Windows informs me that there are updates available and I try to install these I get an error message, plus I can't log into Messenger either? Thanks!
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Equium A200
Welcome!

Not sure I can help much, but could your firewall be blocking the requests? See if turning it off helps. If it does, we can go from there.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
What anti-virus are you using? If you hadn't mentioned you also had a problem with Messenger, I would focus on dealing with MSE. However, it looks like it is a problem with your internet/network settings.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Hi Jonathan, could you please give me a clue as to what I need to look out for/change or what the settings should be in the first place? I have re-set the firwall settings to the original ones (just in case I've changed stuff unknowingly), but that did not help, also tried again to log into the Messenger to no avail. Went on the troubleshooting site, it gave me error message 80048820 (laptop clock and date are ok), it stated a problem with the key ports (?), so I tried the "repair" option but it still did not fix the problem.
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Equium A200
This happened to me once as well as to another poster. Make sure that your clock and calendar are set correctly. Hope that this easy solution works for you.

I think that Jonathans suggestion will turn out to be the best course of action, however.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
If none of previous suggestions help try below:

1.Uninstall completely any other 3p security software -firewall,antivirus,antispyware.(I hope you don't have two firewalls or two antiviruses)
2.If you are using any proxy server then dispose it and restore oryginal settings:

Run cmd.exe with admin previlliges (right click on cmd.exe as admin) and type:

netsh winhttp reset proxy

+restart

3.Reset all WU comppnents in aggressive mode How do I reset Windows Update components?4.Reset all WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club
5.Check IE settings:

Control Panel>>Internet Opcions>>Advanced>>go to Security section

-if you are using IE7 you should have checked "use SSL 2.0"
-if you are using IE8 you should have checked "use SSL 3.0"

6.Verify general security settings Rizone Security Restore 0.2.2.228 | Rizone Technologies
 

My Computer

System One

Reset Winsock... Open an Elevated CMD "NETSH WINSOCK RESET" Hit enter, and it will tell you whether it was sucessfull. Then just reboot the unit and try updating again
 

My Computer

System One

  • Manufacturer/Model
    Self-Built
    CPU
    AMD PHENOM X4 9600 BE 2.3GHZ @ 2.46GHZ
    Motherboard
    TA790GX 128M AM2+
    Memory
    8GB OCZ PC6400 800MHZ DDR2 RAM
    Graphics Card(s)
    NVIDIA GTS 250 1GB VRAM
    Sound Card
    SB5120 24-BIT 7.1
    Monitor(s) Displays
    AOC 2330V 23" LCD
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SEAGATE HDD
    PSU
    650W
    Case
    GENERIC
    Cooling
    3 120MM FANS
    Keyboard
    MS WIRELESS DESKTOP 3000
    Mouse
    MS WIRELESS DESKTOP 3000
    Internet Speed
    6MB/s
    Other Info
    Main Machine. Just upgraded my RAM to 8GB. Next task will be to get a new processor for this machine ( 9650 was for my secondary machine )
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