Blue screen pops up and computer restarts

O

overdue

New Member
Hello, I'm having a problem as of a couple of days ago. All of a sudden my computer will be working fine and then the next it'll come up with the blue screen (which pops up too fast for me to even read it) and then my computer restarts on it's own. When I log back into my computer I get the following error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: e1
BCP1: 87551005
BCP2: 00000002
BCP3: 85ADB0B8
BCP4: 85ADB0C0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini010110-01.dmp
C:\Users\underthestars\AppData\Local\Temp\WER-46815-0.sysdata.xml
C:\Users\underthestars\AppData\Local\Temp\WER54F2.tmp.version.txt

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Microsoft Online Crash Analysis
Click to expand...
I have tried to figure out what it means but I can never find an answer that makes the blue screen stop. I don't think I've changed much in my settings since it started happening. I did however fiddle around with my networking a bit because I didn't know if I was able to use wifi with this computer. (I had gotten an ipod touch for xmas and wanted to be able to use my internet with it.) After trying to figure out if wifi was available I realized my computer isn't compatible with it. I don't know if my fiddling with the settings is what is causing the blue screen but it's all I can come up with. I haven't installed anything recently either. The only thing I do remember happening right before the blue screen started appearing was that my computer started acting up. Lots of programs began to come up with 'not responding'. And internet has been slow on and off. Not sure if that's the problem though.

I have an HP/Compaq SR5633WM.
Intel Pentium Dual CPU E2200 @ 2.20GHz
Vista Home Premium
Service Pack 1
32 bit
 

My Computer

System One

attach the .dmp file from here:

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini010110-01.dmp
C:\Users\underthestars\AppData\Local\Temp\WER-46815-0.sysdata.xml
C:\Users\underthestars\AppData\Local\Temp\WER54F2.tmp.version.txt

ZIP it, then attach it. I'll analyze it for you.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
OK, but since my primary computer (the computer I'm typing on now) is a Macbook Pro, I'll check it on my Windows laptop at work. I should have the analyzation report up by tomorrow.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
Ugh. I'm not sure if I want to wait until tomorrow. I have tons of files on here that I don't want to lose. If that ends up being the case.
 

My Computer

System One

Seems like something is wrong with the system files.

Do this:
Click Start and type CMD
Right click CMD and click run as administrator
When it comes up, type: sfc /scannow

It takes an hour. After it finishes, restart and hope that there won't be a BSOD.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
Surprisingly, the scan finished rather quickly. It said the following:

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Shall I attach the log?
 

My Computer

System One

Sure. But make sure you restart your computer, otherwise SFC is pointless.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
Downloading the file right now... hopefully it will open on my Mac in Console. Otherwise, I'll make a quick trip to my other house and check it out for you ASAP.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
OK, I got it open. It looks like windows repaired some critical files.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
Further info on the error message at my website: BSOD Index

The error points to networking components of Windows - so the suggestion is to replace the current copy of your networking drivers with a fresh copy from the network card manufacturer's website.

Additionally, please visit the website of your system manufacturer and update ALL of your drivers. Then visit Windows Update and install Service Pack 2

Post back if this doesn't solve your issues.
 

My Computer

System One

overdue said:
Unfortunately, it just happened again so it's not solved.
Click to expand...

Try a chkdsk scan. Then try MalwareBytes Anti-Malware (free download online), and Norton HijackThis (also available free online). Attach both logs.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
Nothing was found on the Malware scan.
 

Attachments

  • mbam-log-2010-01-01 (23-21-57).txt
    883 bytes · Views: 62
  • hijackthis.log
    5.9 KB · Views: 60

My Computer

System One

Do you know any program called thj.exe?

It shows up... could be a virus. Open up Task Manager and End it.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
usasma said:
Further info on the error message at my website: BSOD Index

The error points to networking components of Windows - so the suggestion is to replace the current copy of your networking drivers with a fresh copy from the network card manufacturer's website.

Additionally, please visit the website of your system manufacturer and update ALL of your drivers. Then visit Windows Update and install Service Pack 2

Post back if this doesn't solve your issues.
Click to expand...

Of which one of these am I suppose to update?
Select software and drivers Compaq Presario SR5633WM Desktop PC - HP Customer Care (United States - English)
 

My Computer

System One

Everthing from "Operating System - Enhancements and QFEs" and below
You may want to update the BIOS also - but hold off on that until you see if the updates and Service Pack 2 fix things.
 

My Computer

System One

Install the motherboard BIOS update... it might be a motherboard issue.
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics Card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal)
    IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Internet Speed
    T1
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