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Won't Boot, Black Screen, No Mouse/KeyBoard

  1. #1


    Join Date : Sep 2010
    Akron, Ohio
    Posts : 18
    Vista Basic Home
    Local Time: 21:34

    Won't Boot, Black Screen, No Mouse/KeyBoard

    Please Help Me...I have a HP SlimLine DeskTop w/OEM Vista (Basic). It's about 3 years old or so (sorry that is all the details I have right now - I am posting this from work). My husband was using the computer Saturday but kept getting a bunch on internet explorer errors (common for us - we have Time Warner Cable). No big deal - he shut it down. Sunday I try to boot it up. Get to my desktop, everything seems fine - then screen gets all pixelated/mosaic looking. No Mouse. I shut it down, start it up again. This time I get to the blue screen that asks start normal, safe, etc. But the screen again goes weird. No mouse. Shut down, start it again - this time it goes to some kind of "Start-Up Repair" but then goes to a black screen & does nothing. So I shut it off again. I give up at this point & just leave it off until yesterday. I go to boot it up - green lights flicker across keyboard then go off, green light on tower flickers then goes out. Screen remains black. No keyboard, no mouse, no beeps, nothing, but I can hear the fan running. It's like it's trying to boot up but not making it very far. I haven't opened it up yet - I'm a bit of a novice when it comes to hardware. Does anyone have any idea what the problem is or what I should do. I don't have any recovery discs or anything - but I don't even know if that would work anyway. Before this happenned there were no updates/virus. Please help - I'm lost. Thank you in advance.

      My System SpecsSystem Spec

  2. #2
    richc46's Avatar



    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,041
    Windows 7 SP1 x64
    Local Time: 21:34
    usa us connecticut

     

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    Might be a BSOD,follow these instructions
    Blue Screen of Death (BSOD) Posting Instructions


    You can try this to be able to boot
    Create a Recovery Disc

      My System SpecsSystem Spec

  3. #3


    Join Date : Sep 2010
    Akron, Ohio
    Posts : 18
    Vista Basic Home
    Local Time: 21:34


      Thread Starter

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    Thanks for the quick reply - I read through the BSOD Posting Instructions & How to create a recovery disc - however I am using the computer at work to post this & am not going to be able to use it to download/run anything & I don't have access to any other computers. Is there any other help or advice you can offer? Thanks.

      My System SpecsSystem Spec

  4. #4
    richc46's Avatar



    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,041
    Windows 7 SP1 x64
    Local Time: 21:34
    usa us connecticut

     

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    Do you mind losing your stuff; documents, pics etc?

      My System SpecsSystem Spec

  5. #5


    Join Date : Sep 2010
    Akron, Ohio
    Posts : 18
    Vista Basic Home
    Local Time: 21:34


      Thread Starter

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    I really DON'T want to lose anything if possible - I have a ton of pics, music, & important emails...

      My System SpecsSystem Spec

  6. #6
    richc46's Avatar



    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,041
    Windows 7 SP1 x64
    Local Time: 21:34
    usa us connecticut

     

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    Read this, back up and then we can help try to get running again
    Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

    If you cannot do this since you are at work, I suggest you wait until you get home

      My System SpecsSystem Spec

  7. #7


    Join Date : Sep 2010
    Akron, Ohio
    Posts : 18
    Vista Basic Home
    Local Time: 21:34


      Thread Starter

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    Ok - I'll see if I can go to my parent's house tonight or something so I can make these CD's ~ Thanks...

      My System SpecsSystem Spec

  8. #8
    richc46's Avatar



    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,041
    Windows 7 SP1 x64
    Local Time: 21:34
    usa us connecticut

     

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    Your welcome, sorry that you are having problems.

      My System SpecsSystem Spec

  9. #9


    Join Date : Sep 2010
    Akron, Ohio
    Posts : 18
    Vista Basic Home
    Local Time: 21:34


      Thread Starter

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    OK - Here is some more info on my computer:

    HP SlimLine s3012n
    512 MB Memory
    250 GB Hard Drive
    Vista Basic Home
    AMD Athlon 64 Processor

    My husband & I opened up the case last night & made sure everything was correctly seated. We also cleaned out all the dust with canned air, but I am still having the same issue. I haven't had a chance to go to my parents house yet to burn those discs but I was wondering if there was anything else I should try in the mean-time? I've had a couple people at work tell me it might be the video card? Does that sound right? I've also had someone tell me it CAN'T be the motherboard because it's NOT beeping? I dunno...just really lost & upset right now...any additional help would be much appreciated...Thank you.

      My System SpecsSystem Spec

  10. #10
    richc46's Avatar



    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,041
    Windows 7 SP1 x64
    Local Time: 21:34
    usa us connecticut

     

    Re: Won't Boot, Black Screen, No Mouse/KeyBoard

    I think that the CD will work. Try that first then report back. We will get you running again.

      My System SpecsSystem Spec

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