Computer repeatedly crashes with no warning

**ulto** · 05 Dec 2010

My comuter for the last month has been crashing for no particular reason. Originally it would freeze anytime it went to sleep mode, so I just turned sleep mode off. Now it turns off at random times, sometimes with a bluescreen, others it freezes, or it just reboots itself. I have no idea what would cause it.

I would appreciate any help at all.

I have an OEM vista 32bit HP Pavilion desktop, 2 years old.

Mini dump and BSOD Dump & System File attached below

**richc46** · 05 Dec 2010

Welcome
I normally handle the BSODs in Vista, but since I am away from home I do not have a computer with the necessary software. I will refer this to my friends in the Seven Forum and you will be helped as soon as possible. Sorry for the delay.

**ulto** · 07 Dec 2010

Im sorry to bother you, but do you know if anyone has started to look at my files? My computer crashed this morning, and took about 20 tries to get it to the point i could reboot in safe mode.

**richc46** · 07 Dec 2010

Its no bother, but sadly no. I posted in Seven in the subforum where the "experts" visit, but no one yet has taken advantage of the oppotunity.
I will go back and ask one in particular to help. Truly sorry for the delay, but there is no way that I can check those dumpse if I do not have the required software, which is in my home computer.

**Jonathan_King** · 07 Dec 2010

Hello,

There are several causes mentioned, so let's go through them all.

Remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Install these updated nVidia display drivers: NVIDIA DRIVERS 260.99 WHQL

...Summary of the dumps:

Code:


*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sun Dec  5 08:56:14.273 2010 (UTC - 5:00)
System Uptime: 0 days 10:59:02.973
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : Pool_Corruption ( nt!ExFreePool+f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sat Dec  4 21:53:40.793 2010 (UTC - 5:00)
System Uptime: 0 days 3:33:03.493
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : amdk8.sys ( amdk8!C1Idle+5 )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Fri Dec  3 22:35:47.687 2010 (UTC - 5:00)
System Uptime: 0 days 1:19:33.933
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : amdk8.sys ( amdk8!C1Idle+5 )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Fri Dec  3 12:03:14.840 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:31.512
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for ccHPx86.sys
*** ERROR: Module load completed but symbols could not be loaded for ccHPx86.sys
Probably caused by : ccHPx86.sys ( ccHPx86+17652 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Dec  2 19:08:25.662 2010 (UTC - 5:00)
System Uptime: 0 days 1:02:46.362
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Thu Dec  2 12:16:50.704 2010 (UTC - 5:00)
System Uptime: 0 days 0:44:30.405
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
Probably caused by : SRTSP.SYS ( SRTSP+1d69e )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Thu Dec  2 11:31:06.871 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:52.572
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
Probably caused by : ntkrpamp.exe ( nt!NtFreeVirtualMemory+11c24 )
BUGCHECK_STR:  0x4E_99
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 13:56:17.501 2010 (UTC - 5:00)
System Uptime: 0 days 11:06:57.201
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!KiCoprocessorError+f7 )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Nov 30 23:36:59.984 2010 (UTC - 5:00)
System Uptime: 0 days 0:57:35.685
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for NAVENG.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVENG.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
Probably caused by : NAVENG.SYS ( NAVENG+3790 )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Nov 30 17:34:41.870 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:38.541
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** ERROR: Module load completed but symbols could not be loaded for ecache.sys
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by : ecache.sys ( ecache+80d6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Nov 30 17:32:11.414 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:44.085
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!RtlInsertUnicodePrefix+19c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Mon Nov 29 17:47:58.783 2010 (UTC - 5:00)
System Uptime: 0 days 6:53:42.484
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!Kei386EoiHelper+2971 )
BUGCHECK_STR:  DISABLED_INTERRUPT_FAULT
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Mon Nov 29 10:48:52.612 2010 (UTC - 5:00)
System Uptime: 0 days 22:26:22.313
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl+31915 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Fri Nov 26 20:30:40.693 2010 (UTC - 5:00)
System Uptime: 0 days 0:30:24.394
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!KiCoprocessorError+f7 )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**ulto** · 07 Dec 2010

Thank you for the help, but unfortunately I still received a blue screen after following everything you said. It now does boot on its 1st try now with no problems. Any other suggestions?

**richc46** · 07 Dec 2010

Give us the newest dump reports and you will be helped. Usually it takes more than one report to reach a definitive answer

**Jonathan_King** · 07 Dec 2010

Time to enable driver verifier: Driver Verifier - Enable and Disable - Windows 7 Forums

After you have received another couple of BSODs, create a new BSOD report: Blue Screen of Death (BSOD) Posting Instructions

**ulto** · 08 Dec 2010

Okay, here is my new dump. I wasnt able to run perfmon /report, it kept coming up with errors. I also ran the driver verifier, so heres hoping.

**Jonathan_King** · 08 Dec 2010

Now we have some results!

It appears your Maxtor One Touch software is causing the issue. Try removing it and see what happens.

I must confess I do not know anything about these drives; I only heard of them after Googling the driver blamed!

I don't know how it all works, but I suspect this page may be of help to you, in reinstalling an updated version: Maxtor OneTouch 4 Family Software Downloads | Seagate

...Summary of the dumps:

Code:


*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  8 08:24:27.620 2010 (UTC - 5:00)
System Uptime: 0 days 0:23:55.321
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for mxopswd.sys
*** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
Probably caused by : mxopswd.sys ( mxopswd+56e6 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  8 07:59:20.541 2010 (UTC - 5:00)
System Uptime: 0 days 0:24:38.241
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for mxopswd.sys
*** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
Probably caused by : mxopswd.sys ( mxopswd+56e6 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  8 07:33:31.546 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:26.247
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for mxopswd.sys
*** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
Probably caused by : mxopswd.sys ( mxopswd+56e6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  8 07:27:52.871 2010 (UTC - 5:00)
System Uptime: 0 days 0:47:24.447
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for mxopswd.sys
*** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
Probably caused by : mxopswd.sys ( mxopswd+56e6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  8 06:39:45.430 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:38.101
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for mxopswd.sys
*** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
Probably caused by : mxopswd.sys ( mxopswd+56e6 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

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Computer repeatedly crashes with no warning

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