BSOD problem on hp laptop. info included

Z

zipt

Member
I was following the guide from the top of the page, and had a problem with part of it.

When I run the system health report I get:
Error:
An error has occurred while trying to generate the report.
The system cannot find the path specified.

Here is my BSOD dump and system file collection results.

Let me know what else I can do to make it easier to solve. I will try my best!
 

Attachments

  • Windows_NT6_BSOD_jcgriff2.zip
    189.3 KB · Views: 4

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thank you for the quick reply!

Here is the problem I am having with uploading the minidump file.

I can log in with safe mode, and see through system properties --> writing debugging information that it is set to "kernel memory dump." I have changed that to small memory dump, which I believe will write the memory dump I am looking for. I will then log into windows normally, hoping to get the BSOD, which occurs! Then, I will log on in safe mode and the setting will be back at "kernel memory dump" and there will be no memory dump.

Let me know what I can do. Thank you for all of the help!
 

My Computer

System One

This will get just the dump to us. I have the other files. See if this helps at all.
I do understand your problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Richc46,

I know you that you want me to create and then give you the minidump file. I have no idea what you meant from your last post. As I have said, I cannot even create a minidump file in the first place because the settings revert for some reason.


Just to reiterate, here is what I have done.

Log in using safe mode. Change the Start up and recovery options to show a small memory dump(128kb) will be created. I will then log in normally, getting the BSOD, which should write a minidump file. I will then log in with safe mode, searching for C:\WINDOWS\Minidump, which pulls up the correct minidump folder, that is empty. When i go back to start up and recovery options, the settings will have reverted back to kernel memory dump.

richc46 said:
This will get just the dump to us. I have the other files. See if this helps at all.
I do understand your problem.
Click to expand...

I do not know what you mean when you say "see if this helps at all." I do not know the "this" you are referring to.

Through my quick research I have not found another way to change the way in which the minidump file will be written.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Logitech HID-compliant Cordless Mouse
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
Again, thank you for the quick reply.

I am trying to find the dump files, but I cannot create them or find them it seems. I have searched for both types of dump files and I have no been able to find either. In the guide it talks about your computer not set to create a minidump. I can set it to create a minidump as much as I please, but it will never keep those settings once I restart. Is there another way to set my computer to create a minidump?
 

My Computer

System One

Sorry that I forgot to leave the link for you last time, but here it is. See if you can follow these instructions. I just need that one report.
If that does not work, I will ask some other BSOD people about the procedure
Dump files - Upload to Seven Forums - Windows 7 Forums
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Ok, I think I have found the reason why I cannot find my minidump files after setting my computer to write one. I currently have no paging file set on my computer, which it seems is necesary to write the minidump file. This brings about the next problem! As with changing the way the dump files are written, everything reverts to the old settings when i restart my computer. That is to say, I can set my computer to have a paging file, and when it is restarted, it will revert to having no paging file, as was set previously to this bsod problem.

At this point, because I can still log onto my computer using safe mode to remove files that I need, I think I will just reroll this handsome frog and start from scratch. Thank you for all of your help, but it isn't worth all of your collective time if I can just restart from scratch and be perfectly okay. The biggest problem I will have is re-installing starcraft without the disk since I am on vacation right now!

Thank you for your help richc46 and Lorien.
 

My Computer

System One

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