Bluescreen & Crashdump after Login

IceSage · Mar 1, 2011

Hello,

Currently, my computer will always crash whenever I login to any profile on my computer. This is what occurs.

1. Boot up computer.
2. Windows Vista loads.
3. I type in my password. (Any user, doesn't matter.)
4. Loads for about 4 or 5 seconds, screen glitches, bluescreen and a crash dump.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000001
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFF800034B8202
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini030111-03.dmp
C:\Users\(Name)\AppData\Local\Temp\WER-80652-0.sysdata.xml
C:\Users\(Name)\AppData\Local\Temp\WER8C28.tmp.version.txt

The following errors sometime occur:

1. Ntfs.sys error.
2. IS NOT LESS THAN OR EQUAL
3. 0x0000000A

Sometimes all, sometimes just the error without the NOT LESS THAN OR EQUAL, etc.

It may have been caused by a virus, but I highly doubt this. I've done almost everything to eliminate any viruses and purged anything suspicious.

I can boot in Safe Mode perfectly fine, and I'm using Safe Mode to type this right now.

This is really stressing me out. Out of all the years of owning computers, I've never experienced something this serious before.

I want to try to fix this problem without having to Reinstall Windows Vista or use my computer's Recovery Method.

I can NOT perform a System Restore, because Vista decided it was a great idea to delete previous settings when my hard drive was low on space.

My theory is that something in the normal Startup routine isn't suppose to be there, or, for some reason, has become faulty.

I can provide screenshots, video, logs, ANYTHING that will help you, help me, to solve this issue.

Any help will be GREATLY appreciated.

richc46 · Mar 1, 2011

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

IceSage · Mar 1, 2011

richc46 said:
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

I already read that topic. Unfortunately, I can't comply with the steps outlined except step 5.

Is Vista . . .
- x86 (32-bit) or x64 ?
- the original installed OS on the system?
- an OEM or full retail version?
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)?
- What is the age of OS installation (have you re-installed the OS?

-x64 Bit
-Windows Vista Home Premium
-OEM

-2 1/2 years
-2 1/2 years

Any attempt to do almost anything else except browse the internet, or just stare at my computer, results in another bluescreen crash, even in SafeMode.

The latest bluescreen crash while trying to install the software you asked that I read ahead of time, but did not provide because it's not possible, was a bluescreen error mentioning adaport.sys.

This bluescreen error also appears whenever I try to enter the Control Panel now.

I'm not retarded, I know how to read. I didn't provide this information because it's not possible, please don't just paste links.

I'd appreciate any help anyone can provide, but that's not help.

richc46 · Mar 1, 2011

Unfortunately without the report, what I can do is limited.
I am willing to work with you using my guesses and hope that we hit on something.
I can tell you that this is the definition of BC A
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

I can also say, that its probably a driver. Which one, I have no idea

If you were able to use it in safe mode we could ascertain additional information.

IceSage · Mar 2, 2011

Hey, good news! I was able to get your program to run after several attempts and bluescreen errors!

The System Health Report, however, encountered an error when it loaded, so it had no report or any options to save it. However, I hope the dump of all my logs, etc, can help!

I'm not sure if you moderated my 2nd reply by approval because you were expecting the logs and wanted to keep it private, or for other reasons like to prevent spam / me not following directions initially, but frankly, I don't care if anyone else sees the report, so I'm going to go ahead and attach it. You can remove the attachment once you've obtained it if you wish.

I'm also doing this from a separate login than the one I usually use to login to windows, and the profile that the error occurred in, so hopefully you didn't need any profile specific information. (Some of the program gathered information for this specific profile.)

The first minidump file you see I believe is the initial BSOD error and the correct date of the first crash that started all these problems as well. (2/28)

Sorry about not being able to get these files earlier!

I really hope this helps!

richc46 · Mar 2, 2011

Heres the story.
I had a good 2 dozen minidumps. Most indicated a driver. By experience, I know that the driver given was not correct, its the scapegoat.
A few reports named a driver that is a know cause of BSODs
Remove it and you should be ok. If the BSODS return, just file the new reports

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs
http://www.duplexsecure.com/en/downloads
Use this SPTD uninstaller when you're done:

IceSage · Mar 2, 2011

I'm sorry, I'm having trouble understanding your advice.

"Remove it, and you should be ok."

Which driver is "it" that I should remove?

I also don't have the programs "Daemon Tools" or "Alcohol 120%" - So I can skip that.

Are you instructing that I should remove SPTD.sys?

Also, I downloaded the file from the link, It has the options of "Update" and "Uninstall."

How do I use, and when do I use that file?

I apologize for not understanding.

richc46 · Mar 2, 2011

No need to aplogize, hard to communicate this way.
SPTD is a driver that is part of Daemon, Alchohol and other Virtualization software. I would assume that you have something of that nature, if you have SPTD and you do.
Remove SPTD, if you do not have the software.
You want to use the file to uninstall SPTD
Just follow the insturctions on that site

Before you do anything
go to search
type cmd
in cmd type driverquery. Look for SPTD.

When you think that it has been removed, follow the above procedure again, to be sure that it is gone.

IceSage · Mar 2, 2011

SPTD is not in the list to begin with. Although, the Installer / Uninstaller I downloaded told me I had it. Odd.

I'm going to run the uninstaller a few times then figure out the rest. I'll check back if other issues arise. Thanks for your help so far!

richc46 · Mar 2, 2011

Your report of March 2

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp2_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\Mini030211-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0xfffff800`03412000 PsLoadedModuleList = 0xfffff800`035d6dd0
Debug session time: Wed Mar  2 02:22:13.191 2011 (GMT-5)
System Uptime: 0 days 0:07:20.884
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffffa6008a993a8, 2, 0, fffffa60009b3d6b}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** [B]ERROR: Module load completed but symbols could not be loaded for sptd.sys
[/B]Probably caused by : ataport.SYS ( ataport!IdeLogCrbActive+a3 )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa6008a993a8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffffa60009b3d6b, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003639080
 fffffa6008a993a8 
CURRENT_IRQL:  2
FAULTING_IP: 
ataport!IdeLogCrbActive+a3
fffffa60`009b3d6b f30f6f4148      movdqu  xmm0,xmmword ptr [rcx+48h]
CUSTOMER_CRASH_COUNT:  2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  svchost.exe
TRAP_FRAME:  fffffa60005fe830 -- (.trap 0xfffffa60005fe830)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80064a5820 rbx=0000000000000000 rcx=fffffa6008a99360
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa60009b3d6b rsp=fffffa60005fe9c0 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8004a90270
r11=fffffa60005feab0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
ataport!IdeLogCrbActive+0xa3:
fffffa60`009b3d6b f30f6f4148      movdqu  xmm0,xmmword ptr [rcx+48h] ds:fffffa60`08a993a8=????????????????????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff8000346c1ee to fffff8000346c450
STACK_TEXT:  
fffffa60`005fe6e8 fffff800`0346c1ee : 00000000`0000000a fffffa60`08a993a8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffffa60`005fe6f0 fffff800`0346b0cb : 00000000`00000000 00000000`00000000 00000000`00000002 fffffa80`04a944a0 : nt!KiBugCheckDispatch+0x6e
fffffa60`005fe830 fffffa60`009b3d6b : 00000000`00000001 fffffa80`05915000 fffffa80`05915000 fffffa60`07232466 : nt!KiPageFault+0x20b
fffffa60`005fe9c0 fffffa60`009ba611 : fffffa80`050ca590 fffff800`0392c3b4 fffffa80`050ca678 fffffa80`04a79870 : ataport!IdeLogCrbActive+0xa3
fffffa60`005fe9f0 fffff800`0392e88e : fffffa80`050ca678 00000000`00000018 00000000`00000000 00000000`00000000 : ataport!IdeStartIoCallBack+0xc5
fffffa60`005feb10 fffff800`0392efdd : fffffa80`04a57670 fffffa80`04a79870 fffffa80`04a79800 fffff800`00000000 : hal!HalpAllocateAdapterCallback+0x146
fffffa60`005febb0 fffff800`0392e5df : fffffa80`050ca630 00000000`00000200 fffffa80`04a79870 fffffa80`046524f0 : hal!HalAllocateAdapterChannel+0x101
fffffa60`005febf0 fffffa60`009880d3 : fffffa80`050ca590 fffffa60`0098812c fffffa80`000000a0 00000000`00000000 : hal!HalBuildScatterGatherList+0x2f3
fffffa60`005fec60 fffffa60`009ba51a : fffffa80`050ca590 fffffa80`050ca590 fffffa80`04a7d1a0 fffffa60`009b3900 : PCIIDEX!BmSetup+0x6b
fffffa60`005fecc0 fffffa60`009b973c : fffffa80`04a7e4e8 fffffa80`04a921b0 00000000`00000002 fffffa60`00988199 : ataport!IdeDispatchChannelRequest+0x106
fffffa60`005fecf0 fffffa60`009bae26 : 00000000`00000001 00000000`00000000 fffffa80`050ca590 fffffa80`0524a020 : ataport!IdeStartChannelRequest+0xd8
fffffa60`005fed40 fffffa60`009ba991 : fffffa80`04a7d1a0 00000000`00000000 fffffa80`03de4750 00000000`00000001 : ataport!IdeProcessCompletedRequests+0x316
fffffa60`005fedf0 fffffa60`00a45f68 : fffffa80`03de4000 00000000`00000000 fffffa60`0b455ca0 fffffa80`03de4750 : ataport!IdePortCompletionDpc+0x15d
fffffa60`005feea0 fffffa80`03de4000 : 00000000`00000000 fffffa60`0b455ca0 fffffa80`03de4750 00000000`00000f44 : sptd+0x40f68
fffffa60`005feea8 00000000`00000000 : fffffa60`0b455ca0 fffffa80`03de4750 00000000`00000f44 fffffa60`005fef70 : 0xfffffa80`03de4000

STACK_COMMAND:  kb
FOLLOWUP_IP: 
ataport!IdeLogCrbActive+a3
fffffa60`009b3d6b f30f6f4148      movdqu  xmm0,xmmword ptr [rcx+48h]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  ataport!IdeLogCrbActive+a3
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: ataport
IMAGE_NAME:  ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  49e02be1
FAILURE_BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+a3
BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+a3
Followup: MachineOwner
---------

IceSage · Mar 2, 2011

The uninstaller claims it uninstalled it, even though I didn't see it in the DriverQuery list. The program no longer gives me the option to uninstall SPTD.

Even after that, however, the computer still crashes. The latest crash was the IRQL_LESS_THAN_OR_NOT_EQUAL error.

What else can I do or check now?

richc46 · Mar 2, 2011

These reports require both Science and Art, my feeling was that it was caused by SPTD, since it was mentioned in several reports. I will check the reports again and give you further suggestions.
In the mean time go here.

Driver Location

C-->Windows-->System 32-->drivers.

If you see SPTD, change .sys to .bup.
I know its there somewhere, or at least remanants, it appears on two report.

richc46 · Mar 2, 2011

Here are the drivers that were involved in one BSOD. It was taken at random.
It clearly says that its there. Its a known BSOD cause. Try your best to find it.

Code:

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp2_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\Mini022811-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0xfffff800`0320a000 PsLoadedModuleList = 0xfffff800`033cedd0
Debug session time: Mon Feb 28 22:34:20.152 2011 (GMT-5)
System Uptime: 0 days 0:00:54.823
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {17, c, 0, fffff8000327a489}
Probably caused by : win32k.sys ( win32k!HmgNextOwned+56 )
Followup: MachineOwner
---------
2: kd> lmtsmn
start             end                 module name
fffffa60`02577000 fffffa60`02586f00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`00b6d000 fffffa60`00bc3000   acpi     acpi.sys     Sat Apr 11 01:03:26 2009 (49E0249E)
fffffa60`08b28000 fffffa60`08b93000   afd      afd.sys      Sat Apr 11 01:44:21 2009 (49E02E35)
fffffa60`09be8000 fffffa60`09bf3000   asyncmac asyncmac.sys Sat Jan 19 01:37:27 2008 (47919AA7)
fffffa60`009ae000 fffffa60`009b6000   atapi    atapi.sys    Sat Apr 11 01:34:19 2009 (49E02BDB)
fffffa60`009b6000 fffffa60`009da000   ataport  ataport.SYS  Sat Apr 11 01:34:25 2009 (49E02BE1)
fffffa60`007df000 fffffa60`007ff000   AtihdLH6 AtihdLH6.sys Wed Nov 17 07:01:27 2010 (4CE3C417)
fffffa60`0680c000 fffffa60`0701d000   atikmdag atikmdag.sys Thu Nov 25 21:46:44 2010 (4CEF1F94)
fffffa60`02458000 fffffa60`024a4000   atikmpag atikmpag.sys Thu Nov 25 21:16:47 2010 (4CEF188F)
fffff960`00890000 fffff960`008f1000   ATMFD    ATMFD.DLL    Mon Jun 15 09:05:59 2009 (4A364737)
fffff960`00660000 fffff960`00671000   cdd      cdd.dll      Sat Apr 11 03:03:49 2009 (49E040D5)
fffffa60`02549000 fffffa60`02565000   cdrom    cdrom.sys    Sat Apr 11 01:34:39 2009 (49E02BEF)
fffffa60`0067b000 fffffa60`0072d000   CI       CI.dll       Sat Apr 11 03:08:09 2009 (49E041D9)
fffffa60`00d35000 fffffa60`00d61000   CLASSPNP CLASSPNP.SYS Sat Apr 11 01:34:15 2009 (49E02BD7)
fffffa60`0061e000 fffffa60`0067b000   CLFS     CLFS.SYS     Sat Apr 11 00:54:21 2009 (49E0227D)
fffffa60`08cc2000 fffffa60`08cd0000   crashdmp crashdmp.sys Sat Apr 11 01:34:31 2009 (49E02BE7)
fffffa60`01200000 fffffa60`0120a000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`08c8b000 fffffa60`08ca8000   dfsc     dfsc.sys     Sat Apr 11 00:54:44 2009 (49E02294)
fffffa60`00fcd000 fffffa60`00fe1000   disk     disk.sys     Sat Apr 11 01:34:38 2009 (49E02BEE)
fffffa60`00788000 fffffa60`007ab000   drmk     drmk.sys     Sat Jan 19 02:20:04 2008 (4791A4A4)
fffffa60`08cdc000 fffffa60`08ce4000   dump_atapi dump_atapi.sys Sat Apr 11 01:34:19 2009 (49E02BDB)
fffffa60`08cd0000 fffffa60`08cdc000   dump_dumpata dump_dumpata.sys Sat Apr 11 01:34:22 2009 (49E02BDE)
fffffa60`09a82000 fffffa60`09a8e000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffffa60`0701d000 fffffa60`070fe000   dxgkrnl  dxgkrnl.sys  Sat Apr 11 01:10:13 2009 (49E02635)
fffffa60`011cf000 fffffa60`011fb000   ecache   ecache.sys   Sat Apr 11 01:36:18 2009 (49E02C52)
fffffa60`08ce4000 fffffa60`08d19000   fastfat  fastfat.SYS  Sat Apr 11 00:54:10 2009 (49E02272)
fffffa60`00774000 fffffa60`00788000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`0072d000 fffffa60`00774000   fltmgr   fltmgr.sys   Sat Apr 11 00:54:38 2009 (49E0228E)
fffffa60`08a68000 fffffa60`08a72000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`01176000 fffffa60`011a2000   fwpkclnt fwpkclnt.sys Sat Apr 11 01:42:44 2009 (49E02DD4)
fffff800`03722000 fffff800`03768000   hal      hal.dll      Sat Apr 11 03:04:56 2009 (49E04118)
fffffa60`0710e000 fffffa60`071fb000   HDAudBus HDAudBus.sys Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`025d2000 fffffa60`025e4000   HIDCLASS HIDCLASS.SYS Sat Apr 11 01:39:32 2009 (49E02D14)
fffffa60`025e4000 fffffa60`025ebb80   HIDPARSE HIDPARSE.SYS Sat Jan 19 01:33:51 2008 (479199CF)
fffffa60`08d19000 fffffa60`08d22000   hidusb   hidusb.sys   Sat Apr 11 01:39:32 2009 (49E02D14)
fffffa60`025b0000 fffffa60`025c6000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`009da000 fffffa60`009f5000   jraid    jraid.sys    Mon Nov 03 21:20:09 2008 (490FB159)
fffffa60`02380000 fffffa60`0238e000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`08d22000 fffffa60`08d2d000   kbdhid   kbdhid.sys   Sat Apr 11 01:33:40 2009 (49E02BB4)
fffffa60`00607000 fffffa60`0060a000   kdcom    kdcom.dll    Thu Feb 17 06:33:32 2011 (4D5D078C)
fffffa60`007ab000 fffffa60`007df000   ks       ks.sys       Sat Apr 11 01:33:51 2009 (49E02BBF)
fffffa60`00c06000 fffffa60`00c8c000   ksecdd   ksecdd.sys   Sat Apr 11 01:21:49 2009 (49E028ED)
fffffa60`0242d000 fffffa60`02432180   ksthunk  ksthunk.sys  Sat Jan 19 01:28:14 2008 (4791987E)
fffffa60`09afb000 fffffa60`09b0f000   lltdio   lltdio.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`09aa1000 fffffa60`09ac3000   luafv    luafv.sys    Sat Jan 19 00:59:06 2008 (479191AA)
fffffa60`09a33000 fffffa60`09a81600   lvrs64   lvrs64.sys   Wed Oct 07 04:27:59 2009 (4ACC510F)
fffffa60`09406000 fffffa60`09a19d00   lvuvc64  lvuvc64.sys  Wed Oct 07 04:28:44 2009 (4ACC513C)
fffffa60`022af000 fffffa60`022b5a00   ManyCam_x64 ManyCam_x64.sys Thu Mar 13 03:46:01 2008 (47D8DBB9)
fffffa60`09a8e000 fffffa60`09aa1000   monitor  monitor.sys  Sat Jan 19 01:32:34 2008 (47919982)
fffffa60`025c6000 fffffa60`025d2000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`023f3000 fffffa60`023fe000   mouhid   mouhid.sys   Sat Jan 19 01:28:10 2008 (4791987A)
fffffa60`0099b000 fffffa60`009ae000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`08acb000 fffffa60`08ad6000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`00bc3000 fffffa60`00bcd000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`02202000 fffffa60`0223b000   msiscsi  msiscsi.sys  Sat Apr 11 01:36:09 2009 (49E02C49)
fffffa60`00c8c000 fffffa60`00cdc000   msrpc    msrpc.sys    Sat Apr 11 01:32:13 2009 (49E02B5D)
fffffa60`02390000 fffffa60`0239b000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`011bd000 fffffa60`011cf000   mup      mup.sys      Sat Apr 11 00:54:47 2009 (49E02297)
fffffa60`00e0a000 fffffa60`00fcd000   ndis     ndis.sys     Sat Apr 11 01:43:15 2009 (49E02DF3)
fffffa60`022ea000 fffffa60`022f6000   ndistapi ndistapi.sys Sat Jan 19 01:37:22 2008 (47919AA2)
fffffa60`022f6000 fffffa60`02327000   ndiswan  ndiswan.sys  Sat Apr 11 01:43:39 2009 (49E02E0B)
fffffa60`00de0000 fffffa60`00df4000   NDProxy  NDProxy.SYS  Sat Jan 19 01:37:26 2008 (47919AA6)
fffffa60`08c08000 fffffa60`08c17000   netbios  netbios.sys  Sat Jan 19 01:36:35 2008 (47919A73)
fffffa60`08b93000 fffffa60`08bd7000   netbt    netbt.sys    Sat Apr 11 01:42:31 2009 (49E02DC7)
fffffa60`00cdc000 fffffa60`00d35000   NETIO    NETIO.SYS    Sat Apr 11 01:43:34 2009 (49E02E06)
fffffa60`08ad6000 fffffa60`08ae7000   Npfs     Npfs.SYS     Sat Apr 11 00:54:22 2009 (49E0227E)
fffffa60`08c7f000 fffffa60`08c8b000   nsiproxy nsiproxy.sys Sat Jan 19 01:36:45 2008 (47919A7D)
fffff800`0320a000 fffff800`03722000   nt       ntkrnlmp.exe Sat Apr 11 00:58:39 2009 (49E0237F)
fffffa60`0120d000 fffffa60`0138d000   Ntfs     Ntfs.sys     Sat Apr 11 00:55:38 2009 (49E022CA)
fffffa60`08a72000 fffffa60`08a7b000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`02565000 fffffa60`02576b00   ohci1394 ohci1394.sys Sat Apr 11 01:39:49 2009 (49E02D25)
fffffa60`08be2000 fffffa60`08c00000   pacer    pacer.sys    Sat Apr 11 01:42:56 2009 (49E02DE0)
fffffa60`008f5000 fffffa60`0090a000   partmgr  partmgr.sys  Sat Apr 11 01:34:51 2009 (49E02BFB)
fffffa60`00bcd000 fffffa60`00bfd000   pci      pci.sys      Sat Apr 11 01:03:33 2009 (49E024A5)
fffffa60`00984000 fffffa60`0098b000   pciide   pciide.sys   Sat Apr 11 01:34:28 2009 (49E02BE4)
fffffa60`0098b000 fffffa60`0099b000   PCIIDEX  PCIIDEX.SYS  Sat Apr 11 01:34:22 2009 (49E02BDE)
fffffa60`08d49000 fffffa60`08dff000   peauth   peauth.sys   Mon Oct 23 07:57:00 2006 (453CAE0C)
fffffa60`00da5000 fffffa60`00de0000   portcls  portcls.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`0243c000 fffffa60`0244f000   processr processr.sys Sat Jan 19 00:52:45 2008 (4791902D)
fffffa60`0060a000 fffffa60`0061e000   PSHED    PSHED.dll    Sat Apr 11 03:08:17 2009 (49E041E1)
fffffa60`00800000 fffffa60`0080b320   PxHlpa64 PxHlpa64.sys Wed Oct 18 13:34:14 2006 (45366596)
fffffa60`08ae7000 fffffa60`08af0000   rasacd   rasacd.sys   Sat Jan 19 01:37:30 2008 (47919AAA)
fffffa60`022c7000 fffffa60`022ea000   rasl2tp  rasl2tp.sys  Sat Apr 11 01:43:37 2009 (49E02E09)
fffffa60`02327000 fffffa60`02337000   raspppoe raspppoe.sys Sat Apr 11 01:43:33 2009 (49E02E05)
fffffa60`02337000 fffffa60`02355000   raspptp  raspptp.sys  Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`02355000 fffffa60`0236d000   rassstp  rassstp.sys  Sat Apr 11 01:43:46 2009 (49E02E12)
fffffa60`08c32000 fffffa60`08c7f000   rdbss    rdbss.sys    Sat Apr 11 00:55:21 2009 (49E022B9)
fffffa60`08ab9000 fffffa60`08ac2000   RDPCDD   RDPCDD.sys   Sat Jan 19 01:42:04 2008 (47919BBC)
fffffa60`08ac2000 fffffa60`08acb000   rdpencdd rdpencdd.sys Sat Jan 19 01:42:03 2008 (47919BBB)
fffffa60`09ac3000 fffffa60`09afb000   RMCAST   RMCAST.sys   Sat Apr 11 01:42:21 2009 (49E02DBD)
fffffa60`09ba9000 fffffa60`09bc1000   rspndr   rspndr.sys   Sat Jan 19 01:35:48 2008 (47919A44)
fffffa60`08804000 fffffa60`08a67800   RTKVHD64 RTKVHD64.sys Tue Oct 05 05:58:40 2010 (4CAAF6D0)
fffffa60`024a4000 fffffa60`024f2000   Rtlh64   Rtlh64.sys   Sun May 30 23:43:12 2010 (4C033050)
fffffa60`09bc1000 fffffa60`09bcd000   RtNdPt60 RtNdPt60.sys Sun Jul 19 22:27:32 2009 (4A63D614)
fffffa60`011a2000 fffffa60`011bd000   sbp2port sbp2port.sys Sat Apr 11 01:34:42 2009 (49E02BF2)
fffffa60`00b3f000 fffffa60`00b6d000   SCSIPORT SCSIPORT.SYS Sat Jan 19 01:28:52 2008 (479198A4)
fffffa60`09bcd000 fffffa60`09bd8000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffffa60`025a4000 fffffa60`025b0000   serenum  serenum.sys  Sat Jan 19 01:28:36 2008 (47919894)
fffffa60`02587000 fffffa60`025a4000   serial   serial.sys   Sat Jan 19 01:28:41 2008 (47919899)
fffffa60`08b0d000 fffffa60`08b28000   smb      smb.sys      Sat Apr 11 01:42:19 2009 (49E02DBB)
fffffa60`013f4000 fffffa60`013fc000   spldr    spldr.sys    Mon Jan 12 16:51:29 2009 (496BBB61)
fffffa60`09b0f000 fffffa60`09ba9000   spsys    spsys.sys    Tue Mar 10 13:16:43 2009 (49B6A07B)
[B]fffffa60`00a02000 fffffa60`00b36000   sptd     sptd.sys     Wed Mar 05 19:34:27 2008 (47CF3C13)
[/B]fffffa60`0223b000 fffffa60`02298000   storport storport.sys Sat Apr 11 01:34:45 2009 (49E02BF5)
fffffa60`022b6000 fffffa60`022c6a80   STREAM   STREAM.SYS   Sat Apr 11 01:39:31 2009 (49E02D13)
fffffa60`0238e000 fffffa60`0238f480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`01001000 fffffa60`01176000   tcpip    tcpip.sys    Sat Apr 11 01:44:47 2009 (49E02E4F)
fffffa60`09bd8000 fffffa60`09be8000   tcpipreg tcpipreg.sys Sat Apr 11 01:43:04 2009 (49E02DE8)
fffffa60`02298000 fffffa60`022a5000   TDI      TDI.SYS      Sat Apr 11 01:44:14 2009 (49E02E2E)
fffffa60`08af0000 fffffa60`08b0d000   tdx      tdx.sys      Sat Apr 11 01:43:00 2009 (49E02DE4)
fffffa60`0236d000 fffffa60`02380000   termdd   termdd.sys   Sat Apr 11 01:48:13 2009 (49E02F1D)
fffffa60`00d6d000 fffffa60`00da5000   TotRec7  TotRec7.sys  Tue Oct 20 07:10:06 2009 (4ADD9A8E)
fffffa60`02404000 fffffa60`0242d000   TotRec8  TotRec8.sys  Tue Oct 20 07:12:44 2009 (4ADD9B2C)
fffffa60`013d1000 fffffa60`013f4000   Tpkd     Tpkd.sys     Wed Dec 23 14:32:16 2009 (4B327040)
fffff960`004f0000 fffff960`004fa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`02433000 fffffa60`0243c000   tunmp    tunmp.sys    Sat Jan 19 01:36:30 2008 (47919A6E)
fffffa60`00d61000 fffffa60`00d6d000   tunnel   tunnel.sys   Sat Jan 19 01:36:44 2008 (47919A7C)
fffffa60`0239b000 fffffa60`023ab000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`09a1a000 fffffa60`09a32280   usbaudio usbaudio.sys Sat Apr 11 01:39:34 2009 (49E02D16)
fffffa60`08d2d000 fffffa60`08d49000   usbccgp  usbccgp.sys  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`08cc0000 fffffa60`08cc1e00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`02538000 fffffa60`02549000   usbehci  usbehci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`023ab000 fffffa60`023f3000   usbhub   usbhub.sys   Sat Apr 11 01:39:52 2009 (49E02D28)
fffffa60`06800000 fffffa60`0680b000   usbohci  usbohci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`024f2000 fffffa60`02538000   USBPORT  USBPORT.SYS  Sat Apr 11 01:39:39 2009 (49E02D1B)
fffffa60`08ca8000 fffffa60`08cc0000   USBSTOR  USBSTOR.SYS  Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`022a5000 fffffa60`022af000   vcsvad   vcsvad.sys   Sun Nov 16 04:51:18 2008 (491FED16)
fffffa60`08a86000 fffffa60`08a94000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`08a94000 fffffa60`08ab9000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`0090a000 fffffa60`0091e000   volmgr   volmgr.sys   Sat Apr 11 01:34:49 2009 (49E02BF9)
fffffa60`0091e000 fffffa60`00984000   volmgrx  volmgrx.sys  Sat Apr 11 01:35:14 2009 (49E02C12)
fffffa60`0138d000 fffffa60`013d1000   volsnap  volsnap.sys  Sat Apr 11 01:35:33 2009 (49E02C25)
fffffa60`025ec000 fffffa60`025f4000   wacommousefilter wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
fffffa60`071fb000 fffffa60`071fda00   wacomvhid wacomvhid.sys Mon Sep 21 19:29:14 2009 (4AB80C4A)
fffffa60`08c17000 fffffa60`08c32000   wanarp   wanarp.sys   Sat Apr 11 01:43:38 2009 (49E02E0A)
fffffa60`070fe000 fffffa60`0710e000   watchdog watchdog.sys Sat Apr 11 01:09:16 2009 (49E025FC)
fffffa60`0080d000 fffffa60`008e7000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008e7000 fffffa60`008f5000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffff960`00060000 fffff960`00311000   win32k   win32k.sys   Tue Apr 21 08:03:41 2009 (49EDB61D)
fffffa60`0244f000 fffffa60`02458000   wmiacpi  wmiacpi.sys  Sat Jan 19 01:02:42 2008 (47919282)
fffffa60`00b36000 fffffa60`00b3f000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)
fffffa60`08bd7000 fffffa60`08be2000   ws2ifsl  ws2ifsl.sys  Sat Jan 19 01:37:46 2008 (47919ABA)
Unloaded modules:
fffffa60`00fe1000 fffffa60`00fef000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`00fef000 fffffa60`00ffb000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`00e00000 fffffa60`00e08000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`08a7b000 fffffa60`08a86000   kbdhid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

IceSage · Mar 2, 2011

If it was there, it no longer is. Should I provide the latest 2 BSOD crash reports?

Also, provided are screenshots showing that it's not listed. (Or at least, not listed anymore.)

The SPTD installer had the "Uninstall" button available at one point, but did not list SPTD in the Query Report. I did not check to see if it was in the drivers folder the first time. The "Uninstall" button is no longer available, so I believe I've purged the file.

If it was there, it isn't now. And I'm still receiving crashes.

Anything else you could think of to help? Thanks for the help thus far! I appreciate it!

richc46 · Mar 2, 2011

Code:

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp2_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\Mini030211-05.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0xfffff800`0364d000 PsLoadedModuleList = 0xfffff800`03811dd0
Debug session time: Wed Mar  2 14:50:38.252 2011 (GMT-5)
System Uptime: 0 days 1:11:37.852
Loading Kernel Symbols
...............................................................
..................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {fffffa60095d3738, 2, 0, fffffa60009b2d6b}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** [B]WARNING: Unable to verify timestamp for sptd.sys[/B]
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!IdeLogCrbActive+a3 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa60095d3738, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffffa60009b2d6b, address which referenced memory
Debugging Details:
------------------
 
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003874080
 fffffa60095d3738 
CURRENT_IRQL:  2
FAULTING_IP: 
ataport!IdeLogCrbActive+a3
fffffa60`009b2d6b f30f6f4148      movdqu  xmm0,xmmword ptr [rcx+48h]
CUSTOMER_CRASH_COUNT:  5
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
TRAP_FRAME:  fffffa600198a600 -- (.trap 0xfffffa600198a600)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8004434ba0 rbx=0000000000000000 rcx=fffffa60095d36f0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa60009b2d6b rsp=fffffa600198a790 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8004a66a10
r11=fffffa600198a880 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
ataport!IdeLogCrbActive+0xa3:
fffffa60`009b2d6b f30f6f4148      movdqu  xmm0,xmmword ptr [rcx+48h] ds:0419:fffffa60`095d3738=????????????????????????????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff800036a71ee to fffff800036a7450
STACK_TEXT:  
fffffa60`0198a4b8 fffff800`036a71ee : 00000000`0000000a fffffa60`095d3738 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffffa60`0198a4c0 fffff800`036a60cb : 00000000`00000000 fffffa80`044bfad8 00000000`000003e8 fffffa80`04a6aba8 : nt!KiBugCheckDispatch+0x6e
fffffa60`0198a600 fffffa60`009b2d6b : 00000000`0000010a fffff800`03617151 fffffa60`0198a830 fffff800`03762346 : nt!KiPageFault+0x20b
fffffa60`0198a790 fffffa60`009b9611 : fffffa80`04233ab0 fffff800`036093b4 fffffa80`04233b98 fffffa80`04a61660 : ataport!IdeLogCrbActive+0xa3
fffffa60`0198a7c0 fffff800`0360b88e : fffffa80`04233b98 00000000`00000018 00000000`00000000 00000000`00000000 : ataport!IdeStartIoCallBack+0xc5
fffffa60`0198a8e0 fffff800`0360bfdd : fffffa80`049eaa20 fffffa80`04a61660 fffffa80`04a61600 fffff800`00000000 : hal!HalpAllocateAdapterCallback+0x146
fffffa60`0198a980 fffff800`0360b5df : fffffa80`04233b50 00000000`00000200 fffffa80`04a61660 fffffa80`06c39ba0 : hal!HalAllocateAdapterChannel+0x101
fffffa60`0198a9c0 fffffa60`009870d3 : fffffa80`04233ab0 fffffa60`0098712c fffffa80`000000a0 00000000`00000000 : hal!HalBuildScatterGatherList+0x2f3
fffffa60`0198aa30 fffffa60`009b951a : fffffa80`04233ab0 fffffa80`04233ab0 fffffa80`04a5c1a0 fffff800`03719600 : PCIIDEX!BmSetup+0x6b
fffffa60`0198aa90 fffffa60`009b873c : fffffa80`04a5d4e8 fffffa80`04a67600 00000000`00000002 fffffa60`00987199 : ataport!IdeDispatchChannelRequest+0x106
fffffa60`0198aac0 fffffa60`009b9e26 : 00000000`00000001 00000000`00000000 fffffa80`04233ab0 00000000`00000000 : ataport!IdeStartChannelRequest+0xd8
fffffa60`0198ab10 fffffa60`009b9991 : fffffa80`04a5c1a0 00000000`00000000 fffffa80`04863750 00000000`00000001 : ataport!IdeProcessCompletedRequests+0x316
fffffa60`0198abc0 fffffa60`00a49f68 : fffffa80`04863000 00000000`01cbd913 00000000`00000000 fffffa80`04863750 : ataport!IdePortCompletionDpc+0x15d
fffffa60`0198ac70 fffffa80`04863000 : 00000000`01cbd913 00000000`00000000 fffffa80`04863750 00000000`00000f44 : sptd+0x40f68
fffffa60`0198ac78 00000000`01cbd913 : 00000000`00000000 fffffa80`04863750 00000000`00000f44 fffffa60`0198ad40 : 0xfffffa80`04863000
fffffa60`0198ac80 00000000`00000000 : fffffa80`04863750 00000000`00000f44 fffffa60`0198ad40 fffffa60`01966c01 : 0x1cbd913
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
ataport!IdeLogCrbActive+a3
fffffa60`009b2d6b f30f6f4148      movdqu  xmm0,xmmword ptr [rcx+48h]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  ataport!IdeLogCrbActive+a3
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: ataport
IMAGE_NAME:  ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  49e02be1
FAILURE_BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+a3
BUCKET_ID:  X64_0xD1_ataport!IdeLogCrbActive+a3
Followup: MachineOwner
---------

From Report dated March 2.

Even though, I dont understand. ASAP, I will give the reports a detail analysis and let you know what is suggested.

richc46 · Mar 2, 2011

Although many causes are given, it looks like a driver or possibly memory. Lets start with drivers

Driver Verifier Inst
Since the driver that crashed you has not been listed you should run driver verifier
Please run Verifier with these settings:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Enable the driver verifier
www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

IceSage · Mar 2, 2011

It also asks to select a physical disk. Do I check off my drive then click Finish? Or is that not suppose to happen?

richc46 · Mar 2, 2011

Select the drive that you want checked.

IceSage · Mar 2, 2011

Alright, I've done the appropriate steps and crashed the computer a few times.

Normally starting up Windows crashed it a few times.
Booting in Safe Mode and trying to access the Control Panel crashed it.

Where is the report or log from the Verifier suppose to be at? (Your instructions simply say "locate.")

richc46 · Mar 2, 2011

Let the thing run 36 hours. Then just give me the dump reports.

Bluescreen & Crashdump after Login

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