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Recent BSOD events - 2 or 3 per day

  1. #1



    Newbie
    Join Date : Mar 2011
    Posts : 9
    Vista Business SP2 32 bit
    Local Time: 12:25 PM

    Recent BSOD events - 2 or 3 per day

    Hi all,

    I'm a newbie here, although I have lurked a bit and tried some of the suggested fixes for my recent problems. Sorry if this is a long post but I try to give a full description.

    The system:
    DELL Vostro 1500 laptop with Vista Business SP2 + all updates; bought Nov 2007 with Vista installed. It has not been re-installed.
    Avast free AV running in real time (Windows Defender turned off).
    Malwarebytes Anti-Malware free version installed, kept up to date and used for weekly scans - not running in real time
    PrivateFirewall
    Browser: Firefox 3.6.14
    The computer is regularly checked and cleaned using CCleaner
    I have been running Soluto Beta (Soluto) since last June (without any problem as far as I know).

    The problem:

    In the last few days (I think it started Monday 28 Feb) my Vista system has started giving me BSOD events 2 or 3 times per day. The system freezes, I get the BSOD but not really enough time to read carefully what the info says.

    Action taken so far:

    * ChkDsk - no problems reported
    * Memory check - no problems reported (twice)
    * The C:\ drive had about 10% free space. I've cleared some old files, compressed some photos, generally cleaned up. Now it has 61GB free out of 136GB - and the BSOD still occurs.
    * Swapped my Advent wireless mouse for a wired USB mouse (see below)
    * Used CCleaner to clean up the Registry and release disk space
    * Done a defrag using MyDefrag (MyDefrag v4.3.1)

    The problem persists.

    I am suspicious about:

    * new stuff:
    (this is my prime suspect)
    A couple of weeks ago I bought a USB-to-parallel adaptor cable so I could use my (trusty) old HP Laserjet5L printer from my laptop. This all worked fine from the moment I plugged it in, but after a day or two started to cause problems - not printing; couldn't find the printer; wanted to keep installing drivers, etc. This occurred more or less at the same time as the BSOD problems. However, I have disconnected the cable and removed the printer from the printer list - still get the problems. Nevertheless maybe there is a faulty driver acquired from goodness knows where. I do not know how to find and delete such a driver. It doesn't show up in any of the obvious places and I don't know where to look for it in Device Manager.

    Other new stuff:
    I bought a new wireless modem/router (Belkin F5D8636uk4A) about 2 weeks ago. I'm only suspicious because it's new - no other reason. My partner's laptop (identical to mine) is working fine.

    The mouse: it seems to me that the BSOD always happens at an instant when I am moving the mouse. Maybe. Although I have had the Advent wireless mouse for a couple of years, I stopped using it (but kept using the keyboard) about a year ago. I recently found it again and have been trying it again for the last fortnight. However, as I said above, now I am using the previous wired mouse, and the BSOD keeps on coming.

    I think that's about it. I attach a zip file containing the folder"Windows_NT6_BSOD_jcgriff2" and the PerfMon report, as advised, plus a screenshot of the Windows security centre window, because the PerfMon report claims Windows can't see my Avast AV software. The security centre can see it. Although auto-update is not turned on, I always install updates within a day or so (usually within an hour or so) of notification. (I just don't like the darned thing doing it while I'm waiting for the system to boot up).

    Any help/advice most gratefully received! Thanks,

    Rob

      My System SpecsSystem Spec

  2.   


  3. #2
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,791
    Windows 7 SP1 x64
    Local Time: 07:25 AM
    usa us connecticut

     

    Re: Recent BSOD events - 2 or 3 per day

    Welcome
    We need the mini dump report, please try to upload again
    Blue Screen of Death (BSOD) Posting Instructions

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Mar 2011
    Posts : 9
    Vista Business SP2 32 bit
    Local Time: 12:25 PM


      Thread Starter

    Re: Recent BSOD events - 2 or 3 per day

    Hi,
    Isn't that what I attached to my first message? The link you point me to suggest I download Windows_NT6_BSOD_v3.03_jcgriff2_.exe which I have already done, and followed the instructions; at least I think so.

    My folder "C:\Windows\Minidump" is empty.

    Rob

      My System SpecsSystem Spec

  5. #4
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,791
    Windows 7 SP1 x64
    Local Time: 07:25 AM
    usa us connecticut

     

    Re: Recent BSOD events - 2 or 3 per day

    Rob
    The most important file is the minidump. I will try to find information so you can enable the files. Then you can post again with the next BSOD
    http://support.microsoft.com/kb/931673

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Mar 2011
    Posts : 9
    Vista Business SP2 32 bit
    Local Time: 12:25 PM


      Thread Starter

    Re: Recent BSOD events - 2 or 3 per day

    OK, thanks. I've downloaded the Windows debug tools and I think I've set it up so it will save a minidump ("small dump") next time it crashes.

    I think Sod's Law says that has fixed the problem. :-)

      My System SpecsSystem Spec

  7. #6
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,791
    Windows 7 SP1 x64
    Local Time: 07:25 AM
    usa us connecticut

     

    Re: Recent BSOD events - 2 or 3 per day

    Well, I hope that you dont find out, because if you do that means you had another BSOD

      My System SpecsSystem Spec

  8. #7



    Newbie
    Join Date : Mar 2011
    Posts : 9
    Vista Business SP2 32 bit
    Local Time: 12:25 PM


      Thread Starter

    Re: Recent BSOD events - 2 or 3 per day

    (Sigh) Well, I suppose looking on the bright side I can score one against Sod's Law. Crash today at 11:43am. I have attached a zipped version of the jcgriffe diagnostics as per the advice. I just hope I made the correct settings yesterday ...

    I appreciate your help.

      My System SpecsSystem Spec

  9. #8



    Newbie
    Join Date : Mar 2011
    Posts : 9
    Vista Business SP2 32 bit
    Local Time: 12:25 PM


      Thread Starter

    Re: Recent BSOD events - 2 or 3 per day

    Well, another BSOD at about 17:40 today.

    I had previously set the dump option to 'Kernel' from 'Small',and the dump file in C:\Windows\Minidump has not been overwritten. However a file MEMORY.DMP was created in C:\Windows, which I have zipped up - although it is still over 100MB so I have not attached it. But I have attached another jcgriffe diagnostic and another Perfmon report - not sure if it is any use without the minidump.

    I'll set the dump option back to Small again.

    Rob

      My System SpecsSystem Spec

  10. #9
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,791
    Windows 7 SP1 x64
    Local Time: 07:25 AM
    usa us connecticut

     

    Re: Recent BSOD events - 2 or 3 per day

    STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack



    The reports that you have submitted reveal clues to the cause of your problem. They do not give a definitive answer. The more reports that we receive the more clues are made available improving our chances of finding a solution to your problem. Each remedy suggested must be performed regardless of placement in this report or other variables. You may have to experience several more BSODs until the final answer is discovered.
    Furthermore, the supplemental reports without the minidump give little evidence as to the cause, so in reality, I am relying on one BSOD

    If overclocking restore normal settings

    SFC /scannow
    System Files - SFC Command


    Scan with your Anti Virus
    Replace your Anti Virus with Microsoft Security Essentials, be sure to use the uninstall tool for your particular AV


    Download memtest86 and test RAM
    www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
    Run for 8 passes
    If passes try a good stick in each slot for 3 passes
    If fails do the same for 8 passes.

    Run the upgrade advisor to help discover hardware problems
    www.microsoft.com/Windows/windows-7/get/upgrade-advisor.aspx

    Be sure that all SPs are installed.

    Based upon your particular report these steps must be taken. With luck they will sove the problem. If luck is not on your side following these suggestions and those with the next BSOD will help resolve your problem.


      My System SpecsSystem Spec

  11. #10



    Newbie
    Join Date : Mar 2011
    Posts : 9
    Vista Business SP2 32 bit
    Local Time: 12:25 PM


      Thread Starter

    Re: Recent BSOD events - 2 or 3 per day

    Another BSOD this morning just after 10:00am. Files attached. Actions since yesterday:

    Ran Windows memory test - no errors
    downloaded and ran MemTest86+ overnight: 17 passes, no errors,
    ran SFC - no errors reported
    Uninstalled PrivateFirewall and Avast AV, replaced by Windows Security Essentials.
    The BSOD occurred during the restart after Windows updates completed and WSE installed.
    WSE scan complete - no errors.

    Next thing I'll try is to remove the memory cards, clean the contacts and reseat them in case they have come loose. Clutching at straws time.

    Rob

      My System SpecsSystem Spec

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