several blue screen unexpected shutdowns

H

hotlips

Member
Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks
 

My Computer

System One

hotlips said:
Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks
Click to expand...

Hi there,

Those that can help will need the information that is outlined here,

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

If you can post that info in your next post they will be able to read it and offer you some help.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
I recently had a problem like this and it was spyware.

go to download.com and download superantispyware (free edition) and malwarebytes

Scan thoroughly until its finds ZERO threats or infected files. You will have to remove the infected files and reboot then go ahead an scan again until ZERO files are found.

Full scans take about an hour and sometimes even longer. These apps work great! I use them at my service shop.

Here is the link to Superantispyware:

superantispyware downloads - Free software downloads and software reviews - CNET

Link to Malwarebytes Anti-malware:

malwarebytes downloads - Free software downloads and software reviews - CNET


see if that works for you

cheex
 

My Computer

System One

Hello,

It seems that your Realtek card reader drivers are the cause; please install updated ones from here: Realtek
Code: 
RTSTOR.SYS      Fri Oct 05 01:51:21 2007 (4705D0D9)

Since Safari and Avira were running during two of the crashes, I wonder if there may also be a network issue. Your Realtek wireless drivers are outdated, but I am having trouble finding an update. You might try your hand at it: Realtek
Code: 
RTL8187B.sys    Wed Jun 10 01:52:56 2009 (4A2F4A38)
If you can't find an update, consider removing the device for now.

The SiS ethernet drivers can be found here: http://www.sis.com/download/
Code: 
SiSGB6.sys      Tue Oct 16 03:35:30 2007 (471469C2)

I fully expect that to solve the problem; if not, run driver verifier: Driver Verifier - Enable and Disable - Windows 7 Forums

...Summary of the dumps:
Code: 
[font=lucida console]
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Thu Mar 31 08:33:20.563 2011 (UTC - 4:00)
System Uptime: 0 days 3:46:33.064
*** WARNING: Unable to verify timestamp for RTSTOR.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR.SYS
Probably caused by : RTSTOR.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  Safari.exe
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_RTSTOR.SYS
SystemProductName = EasyNote MH35
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Tue Mar 29 08:55:02.501 2011 (UTC - 4:00)
System Uptime: 0 days 4:17:26.241
*** WARNING: Unable to verify timestamp for RTSTOR.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR.SYS
Probably caused by : RTSTOR.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  avguard.exe
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_RTSTOR.SYS
SystemProductName = EasyNote MH35
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Tue Mar 29 04:36:31.544 2011 (UTC - 4:00)
System Uptime: 0 days 7:50:29.967
*** WARNING: Unable to verify timestamp for RTSTOR.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR.SYS
Probably caused by : RTSTOR.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  Safari.exe
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_RTSTOR.SYS
SystemProductName = EasyNote MH35
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Mon Mar 28 20:44:54.887 2011 (UTC - 4:00)
System Uptime: 0 days 9:44:27.888
*** WARNING: Unable to verify timestamp for RTSTOR.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR.SYS
Probably caused by : RTSTOR.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_RTSTOR.SYS
SystemProductName = EasyNote MH35
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Mon Mar 28 10:59:27.501 2011 (UTC - 4:00)
System Uptime: 0 days 18:25:08.789
*** WARNING: Unable to verify timestamp for RTSTOR.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR.SYS
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_RTSTOR_IMAGE_usbhub.sys
SystemProductName = EasyNote MH35
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
when I went to realtek this is what came up I'm not sure what to do from here

RTS5101/RTS5111/RTS5116
table.jpg
| Windows | Unix (Linux) | Others | WindowsDescriptionVersionUpdate
TimeFile
SizeDownloadSite
1Site
2Site
3PCIE card reader driver for XP/Vista/Win7V6.1.7600.772011/2/2510333kGOGOGOUSB card reader driver for XP/Vista/Win7V6.1.7600.301262010/12/19707kGOGOGOUSB Card reader driver for Win98/2K1006172010/7/162008kGOGOGO
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Install the driver you downloaded manually; I don't know off the top of my head whether an auto-install program is included. This tutorial will show you how: Driver Install - Device Manager - Windows 7 Forums

If you can find a .exe installation program, you can try that instead.
 

My Computer

System One

  • Manufacturer/Model
    Jonathan King
    CPU
    AMD Athlon Dual Core Processor 4850e overclocked @ 2.92 GHz
    Motherboard
    ASRock A780 FullDisplayPort
    Memory
    6.0GB Dual-Channel DDR2 290MHz Crucial Technology
    Graphics Card(s)
    ATI 3200 (onboard), nVidia 7200 GS (PCIe)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Cybervison ds69T, 17" Starlogic
    Screen Resolution
    1024x768
    Hard Drives
    WD 320GB SATA, Hitachi 1TB SATA
    PSU
    Antec ea-430d 430W
    Case
    Antec 300
    Cooling
    stock cpu, 120mm rear, 140mm top
    Keyboard
    Microsoft Wired Desktop 500 (PS/2)
    Mouse
    Microsoft Wired Desktop 500 (USB)
    Internet Speed
    9.32 Mb/s download; 0.36 Mb/s upload
    Other Info
    Other OS's:
    Windows 7 Professional x64, Windows Professional x86, Ubuntu x64
Hello one thing to remember also is if you scan your computer and find a virus or maleware don't use your system restore delete them and start new ones as you may reinfect your computer.

I am glad that malwarebytes found no malware you are looking good but do do a full updated virus scan using your internet security, it is a good habit to get into by running your malware at least once a week along with your anti-virus software and if you think something has happened then run them right away. lol
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
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