Hello!
This is the message with the problem details I get after my laptop shuts down and Windows says it has recovered from unexpected shutdown. Attached I am sending the minidump file.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00000030
BCP2: 85F0B8E8
BCP3: 8A17B000
BCP4: 9517800C
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Hello and welcome to the Vista Forums!

Often more than one report is required, because we are primarily looking for patterns in inexact reports. However, I have analysed what you have provided me with.

Although I cannot be certain, it looks as though your BSoD was caused by AVG.

My recommendation would be to remove AVG, and make sure that it cannot be that. If you are un/less willing to do this, then I completely understand, and we can wait for more reports and clues.

I would reccomend the free Microsoft Security Essentials as an excellent alternative (better than AVG many would say, including both security experts and BSoD experts) If you choose this, as I strongly recommend, download the installer from here, and save it to your Desktop: www.microsoft.com/security_essentials

Then download the AVG removal tool from here: Comprehensive List of Uninstallers or Removal Tools for Antivirus Software | Raymond.CC Blog

Restart your computer, and immediately install Microsoft Security Essentials and update it.

Lastly, please tell me what you chose to do about AVG, and if you do receive any more BSoDs, please run this tool instead: Blue Screen of Death (BSOD) Posting Instructions

Thanks!

Richard

Originally Posted by kesume

Hi welcome to the forum.
Due to your unexpected crashes & problems. I will contact a forum expert in BSOD's to take a look at your problem.
They are busy people, and because of different time zones are not always immediately available.
Therefore I would ask you to be patient & someone will be along as soon as practical.
Thank you for your patience.
Please download the link below. The expert will no doubt require you to send reports, this may be required for the despatch of said reports.:-
Blue Screen of Death (BSOD) Posting Instructions

Done!

Hello!

I did try to uninstall AVG via the given link but it did not remove the program. So I also tried to uninstall it myself which did not work either, for it said there was a missing file. I tried installing it again with the hope to have this missing file back and uninstall it but now it won't work properly again. So I ended up unable to install or uninstall it.
Any suggestions?

Thank you in advance

Hi!

I removed AVG and installed the suggested anti-virus programmed, updated it. As suggested I tried to download the Debugging tools. But then had BS again. Would it help if I post the new messages with the details...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 77
BCP1: 00000001
BCP2: 00000000
BCP3: 00000000
BCP4: 8A43F8C0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1