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Problem Event Name: BlueScreen

  1. #1


    Join Date : Apr 2011
    Posts : 6
    Vista Home Basic 32-bit SP2
    Local Time: 01:39 AM

    Problem Event Name: BlueScreen

    Hello!
    This is the message with the problem details I get after my laptop shuts down and Windows says it has recovered from unexpected shutdown. Attached I am sending the minidump file.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1a
    BCP1: 00000030
    BCP2: 85F0B8E8
    BCP3: 8A17B000
    BCP4: 9517800C
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

      My System SpecsSystem Spec

  2. #2
    kesume's Avatar

    Join Date : Feb 2011
    Lake District, England
    Posts : 1,316
    vista Home Basic 32bit
    Local Time: 12:39 AM
    uk uk yorkshire

     

    Re: Problem Event Name: BlueScreen

    Hi welcome to the forum.
    Due to your unexpected crashes & problems. I will contact a forum expert in BSOD's to take a look at your problem.
    They are busy people, and because of different time zones are not always immediately available.
    Therefore I would ask you to be patient & someone will be along as soon as practical.
    Thank you for your patience.
    Please download the link below. The expert will no doubt require you to send reports, this may be required for the despatch of said reports.:-
    Blue Screen of Death (BSOD) Posting Instructions

      My System SpecsSystem Spec

  3. #3



    Join Date : Dec 2009
    Posts : 3,375
    Vista Home Premium x86 SP2
    Local Time: 12:39 AM
    uk european union

     

    Re: Problem Event Name: BlueScreen

    Hello and welcome to the Vista Forums!

    Often more than one report is required, because we are primarily looking for patterns in inexact reports. However, I have analysed what you have provided me with.

    Although I cannot be certain, it looks as though your BSoD was caused by AVG.

    My recommendation would be to remove AVG, and make sure that it cannot be that. If you are un/less willing to do this, then I completely understand, and we can wait for more reports and clues.

    I would reccomend the free Microsoft Security Essentials as an excellent alternative (better than AVG many would say, including both security experts and BSoD experts) If you choose this, as I strongly recommend, download the installer from here, and save it to your Desktop: www.microsoft.com/security_essentials

    Then download the AVG removal tool from here: Comprehensive List of Uninstallers or Removal Tools for Antivirus Software | Raymond.CC Blog

    Restart your computer, and immediately install Microsoft Security Essentials and update it.

    Lastly, please tell me what you chose to do about AVG, and if you do receive any more BSoDs, please run this tool instead: Blue Screen of Death (BSOD) Posting Instructions

    Thanks!

    Richard

      My System SpecsSystem Spec

  4. #4



    Join Date : Dec 2009
    Posts : 3,375
    Vista Home Premium x86 SP2
    Local Time: 12:39 AM
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    Re: Problem Event Name: BlueScreen

    Quote Originally Posted by kesume View Post
    Hi welcome to the forum.
    Due to your unexpected crashes & problems. I will contact a forum expert in BSOD's to take a look at your problem.
    They are busy people, and because of different time zones are not always immediately available.
    Therefore I would ask you to be patient & someone will be along as soon as practical.
    Thank you for your patience.
    Please download the link below. The expert will no doubt require you to send reports, this may be required for the despatch of said reports.:-
    Blue Screen of Death (BSOD) Posting Instructions
    Done!

      My System SpecsSystem Spec

  5. #5
    kesume's Avatar

    Join Date : Feb 2011
    Lake District, England
    Posts : 1,316
    vista Home Basic 32bit
    Local Time: 12:39 AM
    uk uk yorkshire

     

    Re: Problem Event Name: BlueScreen

    Thank you Richard'

      My System SpecsSystem Spec

  6. #6


    Join Date : Apr 2011
    Posts : 6
    Vista Home Basic 32-bit SP2
    Local Time: 01:39 AM


      Thread Starter

    Re: Problem Event Name: BlueScreen

    Hello!

    I did try to uninstall AVG via the given link but it did not remove the program. So I also tried to uninstall it myself which did not work either, for it said there was a missing file. I tried installing it again with the hope to have this missing file back and uninstall it but now it won't work properly again. So I ended up unable to install or uninstall it.
    Any suggestions?

    Thank you in advance

      My System SpecsSystem Spec

  7. #7
    Shadowjk's Avatar


    Join Date : May 2010
    Northamptonshire, England
    Posts : 2,180
    Windows 7 Professional x64; Windows Server 2012 R2 Standard
    Local Time: 12:39 AM
    uk uk england

     

    Re: Problem Event Name: BlueScreen

    Download tools | AVG UK

    Note   Note
    You will need the 32-Bit Version


    Hope This Helps,
    Josh

      My System SpecsSystem Spec

  8. #8
    americancritic's Avatar


    Join Date : Nov 2010
    Arizona
    Posts : 1,543
    Windows Vista Home Premium 64 bit Sp2
    Local Time: 05:39 PM
    usa us arizona

     

    Re: Problem Event Name: BlueScreen

    Hello this might also be of help to you.


    BSOD - Debugging a BSOD in Vista

      My System SpecsSystem Spec

  9. #9


    Join Date : Apr 2011
    Posts : 6
    Vista Home Basic 32-bit SP2
    Local Time: 01:39 AM


      Thread Starter

    Re: Problem Event Name: BlueScreen

    Hi!

    I removed AVG and installed the suggested anti-virus programmed, updated it. As suggested I tried to download the Debugging tools. But then had BS again. Would it help if I post the new messages with the details...

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 77
    BCP1: 00000001
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 8A43F8C0
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

      My System SpecsSystem Spec

  10. #10
    kesume's Avatar

    Join Date : Feb 2011
    Lake District, England
    Posts : 1,316
    vista Home Basic 32bit
    Local Time: 12:39 AM
    uk uk yorkshire

     

    Re: Problem Event Name: BlueScreen

    Any log is good for examination and analysis.
    It is a much more thorough & exact assessment by posting through the BSOD Posting Instruction method.
    However if this is not possible, it will have to be whatever you are able to do.
    Someone will look through the logs whenever possible & advise of any course of action.
    If you can send any BSOD logs by Posting method, that would be good.
    Thank you.

      My System SpecsSystem Spec

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