Blue Screen of death after, please see .dmp file

C

cesarrx

Member
Fairly new workstation(less than 3 Months), was infected with virus, and subsequently cleaned. Ran the following products came back with nothing both in normal and safe mode.
TrendMiro 'Housecall'
TrendMiro 'Full Product'
Kasperski
Malwarebytes
even Ran CC Cleaner.
Blue screen will randomly occurs.
Please see attachment.
 

Attachments

  • 060411-13026-01.zip
    61.3 KB · Views: 11

My Computer

System One

  • Manufacturer/Model
    various
    CPU
    various
    Motherboard
    various
    Memory
    various
    Graphics Card(s)
    various
    Sound Card
    various
    Monitor(s) Displays
    various
SHould be able to read this one.
 

Attachments

  • 060411-13026-01.zip
    61.3 KB · Views: 8

My Computer

System One

  • Manufacturer/Model
    various
    CPU
    various
    Motherboard
    various
    Memory
    various
    Graphics Card(s)
    various
    Sound Card
    various
    Monitor(s) Displays
    various
Your one dump leads me to believe that a driver is the cause of the problem.The solution would be to run driver verifier, which is a pain.
May I suggest, since rarely can a BSOD be solved based on only one report, wait until you have several more BSODs and then post back
Until then, I am going to summon for our Malware Expert to check out your computer to be sure that the virus is gone. Check back now and then for directions.
In any event, have patience and you will receive awesome help.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Random thought, would an in place Windows7 upgrade also resolve this issue?
 

My Computer

System One

  • Manufacturer/Model
    various
    CPU
    various
    Motherboard
    various
    Memory
    various
    Graphics Card(s)
    various
    Sound Card
    various
    Monitor(s) Displays
    various
BTW you guys are awsome! I have never gotten a reply so fast! thank you so much!
 

My Computer

System One

  • Manufacturer/Model
    various
    CPU
    various
    Motherboard
    various
    Memory
    various
    Graphics Card(s)
    various
    Sound Card
    various
    Monitor(s) Displays
    various
cesarrx said:
Random thought, would an in place Windows7 upgrade also resolve this issue?
Click to expand...
Probably not with an in place but
it would, if you installed Seven with a clean install, with format and it is not a hardware problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Followed the instructions above and downloaded and run the BSOD Dump & System File Collection app

Got A blue screen almost when the BSOD system scan started.

see attached for dmp file
 

Attachments

  • 060611-18470-01.zip
    25.3 KB · Views: 13

My Computer

System One

  • Manufacturer/Model
    various
    CPU
    various
    Motherboard
    various
    Memory
    various
    Graphics Card(s)
    various
    Sound Card
    various
    Monitor(s) Displays
    various
I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the
    esetOnline.png
    button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on
      esetSmartInstall.png
      to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the
      esetSmartInstallDesktopIcon.png
      icon on your desktop.
  4. Check
    esetAcceptTerms.png
  5. Click the
    esetStart.png
    button.
  6. Accept any security warnings from your browser.
  7. Check
    esetScanArchives.png
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
    esetListThreats.png
  11. Push
    esetExport.png
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the
    esetBack.png
    button.
  13. Push
    esetFinish.png
 

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft PS/2 Mouse
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio
You must log in or register to reply here.
Back
Top