Blue Screen during shutdown??

D

Dakarien

Member
I've been having an issue where my laptop, a Gateway NV52, displays a blue screen error as it is shutting down, and then it automatically restarts. After signing back in, the screen says that Windows has recovered from a serious error and shows details.

This is the error details I've gotten:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA60040FC1F1
BCP3: FFFFFA60017C48E8
BCP4: FFFFFA60017C42C0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini080211-01.dmp
C:\Users\Kylar Stern\AppData\Local\Temp\WER-57111-0.sysdata.xml
C:\Users\Kylar Stern\AppData\Local\Temp\WER588A.tmp.version.txt

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How do I go about fixing this issue?
 

My Computer

System One

  • Manufacturer/Model
    Gateway NV52 Laptop
    Memory
    4 GB

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
Thank you. Here's my first shot at following the format:

Is Vista . . . - x64 - the original installed OS on the system? Yes - OEM - What is the age of system (hardware)? 1 1/2 yrs

in addition to the error screen info posted above, here is the zip file - if I did it correctly.

Thank you again.
 

My Computer

System One

  • Manufacturer/Model
    Gateway NV52 Laptop
    Memory
    4 GB
Hello

I have looked at your BSOD files and you have 9 minidump files that come back to the same thing.

Stop Code error is ox7E - RTSTOR64.sys

Do you have a Realtex usb card reader on your computer, if so please let me know so I can continue...

Tom
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
Actually, the card reader slot on the side of my laptop may be Realtek, but the Gateway site doesn't specify, and the drivers list doesn't say either. At least, not that I've found.
 

My Computer

System One

  • Manufacturer/Model
    Gateway NV52 Laptop
    Memory
    4 GB
Hello please check to see if your drivers are up to date.

Click Start...
Type device manage...
update drivers...
view...
show hidden devices..

Check and see if there are any yellow warning flags next to any driver.

Then let me know
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
Ok I am sure that the card reader is the probelm.

Did it come with it already installed or did you install it later, plus in your perf report comes back to it also.

I am sure it is a driver issue but to narrow down the search might be difficult, I will look a little long and then we might have to perform another test...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
Code: 
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Tom\AppData\Local\Temp\Temp2_Dak.zip\Windows_NT6_BSOD_jcgriff2\Mini072911-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18327.amd64fre.vistasp2_gdr.101014-0432
Machine Name:
Kernel base = 0xfffff800`02848000 PsLoadedModuleList = 0xfffff800`02a0cdd0
Debug session time: Fri Jul 29 13:33:49.621 2011 (GMT-7)
System Uptime: 0 days 9:16:25.020
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
......
Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
[COLOR=red]BugCheck 1000007E, {ffffffffc0000005, fffffa60041021f1, fffffa6006ffd8e8[/COLOR], fffffa6006ffd2c0}
[COLOR=red]Probably caused by : RTSTOR64.SYS[/COLOR] ( RTSTOR64+11f1 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa60041021f1, The address that the exception occurred at
Arg3: fffffa6006ffd8e8, Exception Record Address
Arg4: fffffa6006ffd2c0, Context Record Address
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
RTSTOR64+11f1
fffffa60`041021f1 4c8b7140        mov     r14,qword ptr [rcx+40h]
EXCEPTION_RECORD:  fffffa6006ffd8e8 -- (.exr 0xfffffa6006ffd8e8)
ExceptionAddress: fffffa60041021f1 (RTSTOR64+0x00000000000011f1)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000040
Attempt to read from address 0000000000000040
CONTEXT:  fffffa6006ffd2c0 -- (.cxr 0xfffffa6006ffd2c0)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffffffffffffff rsi=fffffa6004101000 rdi=fffffa800521cc58
rip=fffffa60041021f1 rsp=fffffa6006ffdb20 rbp=fffffa8006bc9b90
 r8=fffffa8006b5b630  r9=0000000000000010 r10=fffffa8003aeba70
r11=0000000000000700 r12=fffffa8006bc91b0 r13=fffffa800521cc00
r14=fffffa6004101000 r15=fffffa60041128a0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
RTSTOR64+0x11f1:
fffffa60`041021f1 4c8b7140        mov     r14,qword ptr [rcx+40h] ds:002b:00000000`00000040=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
PROCESS_NAME:  System
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1:  0000000000000000
EXCEPTION_PARAMETER2:  0000000000000040
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002a6f080
 0000000000000040 
FOLLOWUP_IP: 
RTSTOR64+11f1
fffffa60`041021f1 4c8b7140        mov     r14,qword ptr [rcx+40h]
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER:  from fffffa80057690b8 to fffffa60041021f1
STACK_TEXT:  
fffffa60`06ffdb20 fffffa80`057690b8 : fffff800`028acc00 00000000`00000000 fffff800`028ad6e6 fffffa80`06b795c0 : RTSTOR64+0x11f1
fffffa60`06ffdb28 fffff800`028acc00 : 00000000`00000000 fffff800`028ad6e6 fffffa80`06b795c0 fffffa80`06b791d0 : 0xfffffa80`057690b8
fffffa60`06ffdb30 00000000`00000000 : 00000000`00000001 fffffa60`06ffdd58 fffffa80`0521cc58 fffffa80`06bc9ce0 : nt!KeReleaseMutant+0x20

SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  RTSTOR64+11f1
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: RTSTOR64
IMAGE_NAME:  RTSTOR64.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  49a25bf1
STACK_COMMAND:  .cxr 0xfffffa6006ffd2c0 ; kb
FAILURE_BUCKET_ID:  X64_0x7E_RTSTOR64+11f1
BUCKET_ID:  X64_0x7E_RTSTOR64+11f1
Followup: MachineOwner
---------
1: kd> Lmntsm
start             end                 module name
fffffa60`008ed000 fffffa60`00943000   acpi     acpi.sys     Fri Apr 10 22:03:26 2009 (49E0249E)
fffffa60`04209000 fffffa60`04274000   afd      afd.sys      Thu Apr 21 07:20:22 2011 (4DB03D26)
fffffa60`00b5f000 fffffa60`00bad000   ahcix64s ahcix64s.sys Mon Sep 22 04:24:17 2008 (48D78061)
fffffa60`0318f000 fffffa60`031ca000   Apfiltr  Apfiltr.sys  Fri Jan 09 02:44:28 2009 (49672A8C)
fffffa60`0451d000 fffffa60`04526000   aswFsBlk aswFsBlk.SYS Mon Jul 04 04:32:13 2011 (4E11A4BD)
fffffa60`044e3000 fffffa60`0451d000   aswMonFlt aswMonFlt.sys Mon Jul 04 04:32:23 2011 (4E11A4C7)
fffffa60`04274000 fffffa60`0427e000   aswRdr   aswRdr.SYS   Mon Jul 04 04:32:33 2011 (4E11A4D1)
fffffa60`04140000 fffffa60`041d8000   aswSnx   aswSnx.SYS   Mon Jul 04 04:36:55 2011 (4E11A5D7)
fffffa60`0439a000 fffffa60`043e7000   aswSP    aswSP.SYS    Mon Jul 04 04:36:52 2011 (4E11A5D4)
fffffa60`037ee000 fffffa60`037fc000   aswTdi   aswTdi.SYS   Mon Jul 04 04:35:26 2011 (4E11A57E)
fffffa60`0657d000 fffffa60`06588000   asyncmac asyncmac.sys Fri Jan 18 22:37:27 2008 (47919AA7)
fffffa60`009d2000 fffffa60`009da000   atapi    atapi.sys    Fri Apr 10 22:34:19 2009 (49E02BDB)
fffffa60`009da000 fffffa60`009fe000   ataport  ataport.SYS  Fri Apr 10 22:34:25 2009 (49E02BE1)
fffffa60`03201000 fffffa60`03366000   athrx    athrx.sys    Mon Jul 20 17:41:30 2009 (4A650EBA)
fffffa60`02a0c000 fffffa60`02f50000   atikmdag atikmdag.sys Tue Feb 03 21:19:13 2009 (49892551)
fffffa60`01000000 fffffa60`01008000   AtiPcie  AtiPcie.sys  Mon Nov 06 08:59:54 2006 (454F6A0A)
fffff960`00850000 fffff960`008b1000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffffa60`0099f000 fffffa60`009ab000   BATTC    BATTC.SYS    Fri Jan 18 22:02:38 2008 (4791927E)
fffffa60`060d2000 fffffa60`060f0000   bowser   bowser.sys   Fri Feb 18 06:16:16 2011 (4D5E7F30)
fffffa60`0400b000 fffffa60`040d6000   CAX_CNXT CAX_CNXT.sys Fri Feb 13 13:19:32 2009 (4995E3E4)
fffffa60`03c52000 fffffa60`03dc6000   CAX_DPV  CAX_DPV.sys  Fri Feb 13 13:24:50 2009 (4995E522)
fffffa60`03c00000 fffffa60`03c52000   CAXHWAZL CAXHWAZL.sys Fri Feb 13 13:20:54 2009 (4995E436)
fffff960`006c0000 fffff960`006d1000   cdd      cdd.dll      unavailable (00000000)
fffffa60`065b0000 fffffa60`065cc000   cdfs     cdfs.sys     Fri Jan 18 21:53:45 2008 (47919069)
fffffa60`0336e000 fffffa60`0338a000   cdrom    cdrom.sys    Fri Apr 10 22:34:39 2009 (49E02BEF)
fffffa60`03717000 fffffa60`037b7000   CHDRT64  CHDRT64.sys  Tue Mar 17 10:29:41 2009 (49BFDE05)
fffffa60`0067d000 fffffa60`0072f000   CI       CI.dll       Sat Apr 11 00:08:09 2009 (49E041D9)
fffffa60`00dc4000 fffffa60`00df0000   CLASSPNP CLASSPNP.SYS Fri Apr 10 22:34:15 2009 (49E02BD7)
fffffa60`00620000 fffffa60`0067d000   CLFS     CLFS.SYS     Fri Apr 10 21:54:21 2009 (49E0227D)
fffffa60`0315a000 fffffa60`0315e580   CmBatt   CmBatt.sys   Fri Jan 18 22:02:42 2008 (47919282)
fffffa60`0099b000 fffffa60`0099e400   compbatt compbatt.sys Fri Jan 18 22:02:42 2008 (47919282)
fffffa60`0443c000 fffffa60`0444a000   crashdmp crashdmp.sys Fri Apr 10 22:34:31 2009 (49E02BE7)
fffffa60`00fd7000 fffffa60`00fe1000   crcdisk  crcdisk.sys  Fri Jan 18 22:30:12 2008 (479198F4)
fffffa60`0437d000 fffffa60`0439a000   dfsc     dfsc.sys     Thu Apr 14 08:14:19 2011 (4DA70F4B)
fffffa60`011e7000 fffffa60`011fb000   disk     disk.sys     Fri Apr 10 22:34:38 2009 (49E02BEE)
fffffa60`03175000 fffffa60`03181000   DKbFltr  DKbFltr.sys  Thu Oct 19 01:25:36 2006 (45373680)
fffffa60`036ee000 fffffa60`03711000   drmk     drmk.sys     Fri Jan 18 23:20:04 2008 (4791A4A4)
fffffa60`04454000 fffffa60`044a2000   dump_ahcix64s dump_ahcix64s.sys Mon Sep 22 04:24:17 2008 (48D78061)
fffffa60`0444a000 fffffa60`04454000   dump_diskdump dump_diskdump.sys Fri Apr 10 22:34:30 2009 (49E02BE6)
fffffa60`044a2000 fffffa60`044ae000   Dxapi    Dxapi.sys    Fri Jan 18 22:08:00 2008 (479193C0)
fffffa60`01303000 fffffa60`013e6000   dxgkrnl  dxgkrnl.sys  Thu Jan 20 06:09:42 2011 (4D384226)
fffffa60`00fab000 fffffa60`00fd7000   ecache   ecache.sys   Fri Apr 10 22:36:18 2009 (49E02C52)
fffffa60`04407000 fffffa60`0443c000   fastfat  fastfat.SYS  Fri Apr 10 21:54:10 2009 (49E02272)
fffffa60`00a0e000 fffffa60`00a22000   fileinfo fileinfo.sys Fri Jan 18 22:05:23 2008 (47919323)
fffffa60`007af000 fffffa60`007f6000   fltmgr   fltmgr.sys   Fri Apr 10 21:54:38 2009 (49E0228E)
fffffa60`041d8000 fffffa60`041e2000   Fs_Rec   Fs_Rec.SYS   Fri Jan 18 21:53:41 2008 (47919065)
fffffa60`00f7f000 fffffa60`00fab000   fwpkclnt fwpkclnt.sys Fri Apr 10 22:42:44 2009 (49E02DD4)
fffff800`02802000 fffff800`02848000   hal      hal.dll      Sat Apr 11 00:04:56 2009 (49E04118)
fffffa60`03008000 fffffa60`030f5000   HDAudBus HDAudBus.sys Fri Apr 10 22:39:38 2009 (49E02D1A)
fffffa60`0366a000 fffffa60`036b3000   HdAudio  HdAudio.sys  Fri Apr 10 22:39:51 2009 (49E02D27)
fffffa60`065d5000 fffffa60`065e7000   HIDCLASS HIDCLASS.SYS Fri Apr 10 22:39:32 2009 (49E02D14)
fffffa60`065e7000 fffffa60`065eeb80   HIDPARSE HIDPARSE.SYS Fri Jan 18 22:33:51 2008 (479199CF)
fffffa60`065cc000 fffffa60`065d5000   hidusb   hidusb.sys   Fri Apr 10 22:39:32 2009 (49E02D14)
fffffa60`06006000 fffffa60`060a9000   HTTP     HTTP.sys     Sat Feb 20 13:30:05 2010 (4B80545D)
fffffa60`0315f000 fffffa60`03175000   i8042prt i8042prt.sys Fri Jan 18 22:28:08 2008 (47919878)
fffffa60`030f5000 fffffa60`0315a000   k57nd60a k57nd60a.sys Wed Sep 03 20:12:42 2008 (48BF522A)
fffffa60`03181000 fffffa60`0318f000   kbdclass kbdclass.sys Fri Jan 18 22:28:05 2008 (47919875)
fffffa60`00602000 fffffa60`0060c000   kdcom    kdcom.dll    Thu Feb 24 08:04:07 2011 (4D668177)
fffffa60`00bad000 fffffa60`00be1000   ks       ks.sys       Fri Apr 10 22:33:51 2009 (49E02BBF)
fffffa60`00a2f000 fffffa60`00ab6000   ksecdd   ksecdd.sys   Mon Jun 15 06:15:18 2009 (4A364966)
fffffa60`03711000 fffffa60`03716180   ksthunk  ksthunk.sys  Fri Jan 18 22:28:14 2008 (4791987E)
fffffa60`045c0000 fffffa60`045d4000   lltdio   lltdio.sys   Fri Jan 18 22:35:48 2008 (47919A44)
fffffa60`044c1000 fffffa60`044e3000   luafv    luafv.sys    Fri Jan 18 21:59:06 2008 (479191AA)
fffffa60`0649c000 fffffa60`064a0280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 14:27:26 2006 (449716BE)
fffffa60`040d6000 fffffa60`040e5000   modem    modem.sys    Fri Jan 18 22:38:17 2008 (47919AD9)
fffffa60`044ae000 fffffa60`044c1000   monitor  monitor.sys  Fri Jan 18 22:32:34 2008 (47919982)
fffffa60`031ca000 fffffa60`031d6000   mouclass mouclass.sys Fri Jan 18 22:28:05 2008 (47919875)
fffffa60`06572000 fffffa60`0657d000   mouhid   mouhid.sys   Fri Jan 18 22:28:10 2008 (4791987A)
fffffa60`009bf000 fffffa60`009d2000   mountmgr mountmgr.sys Fri Jan 18 22:28:01 2008 (47919871)
fffffa60`060f0000 fffffa60`0610a000   mpsdrv   mpsdrv.sys   Fri Jan 18 22:35:28 2008 (47919A30)
fffffa60`0610a000 fffffa60`06131000   mrxdav   mrxdav.sys   Fri Apr 10 21:55:42 2009 (49E022CE)
fffffa60`06131000 fffffa60`0615a000   mrxsmb   mrxsmb.sys   Fri Apr 29 06:39:33 2011 (4DBABF95)
fffffa60`0615a000 fffffa60`061a3000   mrxsmb10 mrxsmb10.sys Fri Apr 29 06:39:34 2011 (4DBABF96)
fffffa60`061a3000 fffffa60`061c2000   mrxsmb20 mrxsmb20.sys Fri Apr 29 06:39:31 2011 (4DBABF93)
fffffa60`00795000 fffffa60`0079f000   msahci   msahci.sys   Fri Jan 18 22:28:58 2008 (479198AA)
fffffa60`03df4000 fffffa60`03dff000   Msfs     Msfs.SYS     Fri Jan 18 21:53:55 2008 (47919073)
fffffa60`0094c000 fffffa60`00956000   msisadrv msisadrv.sys Fri Jan 18 22:02:50 2008 (4791928A)
fffffa60`02f60000 fffffa60`02f99000   msiscsi  msiscsi.sys  Fri Apr 10 22:36:09 2009 (49E02C49)
fffffa60`00ab6000 fffffa60`00b06000   msrpc    msrpc.sys    Fri Apr 10 22:32:13 2009 (49E02B5D)
fffffa60`02a00000 fffffa60`02a0b000   mssmbios mssmbios.sys Fri Jan 18 22:02:54 2008 (4791928E)
fffffa60`011d5000 fffffa60`011e7000   mup      mup.sys      Fri Apr 10 21:54:47 2009 (49E02297)
fffffa60`00c01000 fffffa60`00dc4000   ndis     ndis.sys     Fri Apr 10 22:43:15 2009 (49E02DF3)
fffffa60`031e3000 fffffa60`031ef000   ndistapi ndistapi.sys Fri Jan 18 22:37:22 2008 (47919AA2)
fffffa60`045d4000 fffffa60`045df000   ndisuio  ndisuio.sys  Fri Jan 18 22:36:29 2008 (47919A6D)
fffffa60`02fbc000 fffffa60`02fed000   ndiswan  ndiswan.sys  Fri Apr 10 22:43:39 2009 (49E02E0B)
fffffa60`03656000 fffffa60`0366a000   NDProxy  NDProxy.SYS  Fri Jan 18 22:37:26 2008 (47919AA6)
fffffa60`042e0000 fffffa60`042ef000   netbios  netbios.sys  Fri Jan 18 22:36:35 2008 (47919A73)
fffffa60`0427e000 fffffa60`042c2000   netbt    netbt.sys    Fri Apr 10 22:42:31 2009 (49E02DC7)
fffffa60`00b06000 fffffa60`00b5f000   NETIO    NETIO.SYS    Fri Apr 10 22:43:34 2009 (49E02E06)
fffffa60`037b7000 fffffa60`037c8000   Npfs     Npfs.SYS     Fri Apr 10 21:54:22 2009 (49E0227E)
fffffa60`04371000 fffffa60`0437d000   nsiproxy nsiproxy.sys Fri Jan 18 22:36:45 2008 (47919A7D)
fffff800`02848000 fffff800`02d60000   nt       ntkrnlmp.exe Thu Oct 14 08:53:03 2010 (4CB7275F)
fffffa60`01009000 fffffa60`01189000   Ntfs     Ntfs.sys     Fri Apr 10 21:55:38 2009 (49E022CA)
fffffa60`0338a000 fffffa60`03392000   NTIDrvr  NTIDrvr.sys  Tue Mar 24 20:09:39 2009 (49C9A073)
fffffa60`065ef000 fffffa60`065f8000   NuidFltr NuidFltr.sys Fri May 08 01:53:31 2009 (4A03F30B)
fffffa60`041e2000 fffffa60`041eb000   Null     Null.SYS     Thu Nov 02 02:37:15 2006 (4549BC4B)
fffffa60`0126c000 fffffa60`012a0000   nwifi    nwifi.sys    Fri Apr 10 22:40:19 2009 (49E02D43)
fffffa60`042c2000 fffffa60`042e0000   pacer    pacer.sys    Fri Apr 10 22:42:56 2009 (49E02DE0)
fffffa60`00986000 fffffa60`0099b000   partmgr  partmgr.sys  Fri Apr 10 22:34:51 2009 (49E02BFB)
fffffa60`00956000 fffffa60`00986000   pci      pci.sys      Fri Apr 10 22:03:33 2009 (49E024A5)
fffffa60`0079f000 fffffa60`007af000   PCIIDEX  PCIIDEX.SYS  Fri Jan 18 22:28:53 2008 (479198A5)
fffffa60`064a1000 fffffa60`06557000   peauth   peauth.sys   Mon Oct 23 04:57:00 2006 (453CAE0C)
fffffa60`036b3000 fffffa60`036ee000   portcls  portcls.sys  Fri Apr 10 22:39:36 2009 (49E02D18)
fffffa60`012e7000 fffffa60`012fa000   processr processr.sys Fri Jan 18 21:52:45 2008 (4791902D)
fffffa60`0060c000 fffffa60`00620000   PSHED    PSHED.dll    Sat Apr 11 00:08:17 2009 (49E041E1)
fffffa60`00a22000 fffffa60`00a2e040   PxHlpa64 PxHlpa64.sys Tue Oct 20 11:08:42 2009 (4ADDFCAA)
fffffa60`037c8000 fffffa60`037d1000   rasacd   rasacd.sys   Fri Jan 18 22:37:30 2008 (47919AAA)
fffffa60`02f99000 fffffa60`02fbc000   rasl2tp  rasl2tp.sys  Fri Apr 10 22:43:37 2009 (49E02E09)
fffffa60`031ef000 fffffa60`031ff000   raspppoe raspppoe.sys Fri Apr 10 22:43:33 2009 (49E02E05)
fffffa60`00fe1000 fffffa60`00fff000   raspptp  raspptp.sys  Fri Apr 10 22:43:38 2009 (49E02E0A)
fffffa60`013e6000 fffffa60`013fe000   rassstp  rassstp.sys  Fri Apr 10 22:43:46 2009 (49E02E12)
fffffa60`04324000 fffffa60`04371000   rdbss    rdbss.sys    Fri Apr 10 21:55:21 2009 (49E022B9)
fffffa60`04000000 fffffa60`04009000   RDPCDD   RDPCDD.sys   Fri Jan 18 22:42:04 2008 (47919BBC)
fffffa60`03deb000 fffffa60`03df4000   rdpencdd rdpencdd.sys Fri Jan 18 22:42:03 2008 (47919BBB)
fffffa60`045df000 fffffa60`045f7000   rspndr   rspndr.sys   Fri Jan 18 22:35:48 2008 (47919A44)
fffffa60`04101000 fffffa60`04116000   RTSTOR64 RTSTOR64.SYS Mon Feb 23 00:18:57 2009 (49A25BF1)
fffffa60`0430a000 fffffa60`04324000   SCDEmu   SCDEmu.SYS   Mon Apr 12 01:52:25 2010 (4BC2DF49)
fffffa60`06557000 fffffa60`06562000   secdrv   secdrv.SYS   Wed Sep 13 06:18:38 2006 (4508052E)
fffffa60`00be1000 fffffa60`00bfc000   smb      smb.sys      Fri Apr 10 22:42:19 2009 (49E02DBB)
fffffa60`011cd000 fffffa60`011d5000   spldr    spldr.sys    Mon Jan 12 13:51:29 2009 (496BBB61)
fffffa60`04526000 fffffa60`045c0000   spsys    spsys.sys    Tue Mar 10 10:16:43 2009 (49B6A07B)
fffffa60`061c2000 fffffa60`061f4000   srv2     srv2.sys     Fri Apr 29 06:41:01 2011 (4DBABFED)
fffffa60`060a9000 fffffa60`060d2000   srvnet   srvnet.sys   Fri Apr 29 06:40:55 2011 (4DBABFE7)
fffffa60`0120f000 fffffa60`0126c000   storport storport.sys Fri Apr 10 22:34:45 2009 (49E02BF5)
fffffa60`03000000 fffffa60`03001480   swenum   swenum.sys   Thu Nov 02 02:37:33 2006 (4549BC5D)
fffffa60`00e09000 fffffa60`00f7f000   tcpip    tcpip.sys    Wed Jun 16 07:51:56 2010 (4C18E50C)
fffffa60`06562000 fffffa60`06572000   tcpipreg tcpipreg.sys Tue Dec 08 09:55:32 2009 (4B1E9314)
fffffa60`031d6000 fffffa60`031e3000   TDI      TDI.SYS      Fri Apr 10 22:44:14 2009 (49E02E2E)
fffffa60`037d1000 fffffa60`037ee000   tdx      tdx.sys      Fri Apr 10 22:43:00 2009 (49E02DE4)
fffffa60`02fed000 fffffa60`03000000   termdd   termdd.sys   Fri Apr 10 22:48:13 2009 (49E02F1D)
fffff960`00450000 fffff960`0045a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`012de000 fffffa60`012e7000   tunmp    tunmp.sys    Fri Jan 18 22:36:30 2008 (47919A6E)
fffffa60`012d2000 fffffa60`012de000   tunnel   tunnel.sys   Fri Jan 18 22:36:44 2008 (47919A7C)
fffffa60`03366000 fffffa60`0336e000   UBHelper UBHelper.sys Mon Apr 27 01:48:19 2009 (49F57153)
fffffa60`00df0000 fffffa60`00e00000   umbus    umbus.sys    Fri Jan 18 22:34:16 2008 (479199E8)
fffffa60`040e5000 fffffa60`04101000   usbccgp  usbccgp.sys  Fri Jan 18 22:34:04 2008 (479199DC)
fffffa60`033ed000 fffffa60`033eee00   USBD     USBD.SYS     Fri Jan 18 22:33:53 2008 (479199D1)
fffffa60`033ef000 fffffa60`03400000   usbehci  usbehci.sys  Fri Apr 10 22:39:36 2009 (49E02D18)
fffffa60`033e3000 fffffa60`033ed000   usbfilter usbfilter.sys Wed May 28 15:54:15 2008 (483DE297)
fffffa60`0360e000 fffffa60`03656000   usbhub   usbhub.sys   Fri Apr 10 22:39:52 2009 (49E02D28)
fffffa60`03392000 fffffa60`0339d000   usbohci  usbohci.sys  Fri Apr 10 22:39:36 2009 (49E02D18)
fffffa60`0339d000 fffffa60`033e3000   USBPORT  USBPORT.SYS  Fri Apr 10 22:39:39 2009 (49E02D1B)
fffffa60`04116000 fffffa60`0413f300   usbvideo usbvideo.sys Fri Jan 18 22:34:14 2008 (479199E6)
fffffa60`041eb000 fffffa60`041f9000   vga      vga.sys      Fri Jan 18 22:32:21 2008 (47919975)
fffffa60`03dc6000 fffffa60`03deb000   VIDEOPRT VIDEOPRT.SYS Fri Jan 18 22:32:25 2008 (47919979)
fffffa60`009ab000 fffffa60`009bf000   volmgr   volmgr.sys   Fri Apr 10 22:34:49 2009 (49E02BF9)
fffffa60`0072f000 fffffa60`00795000   volmgrx  volmgrx.sys  Fri Apr 10 22:35:14 2009 (49E02C12)
fffffa60`01189000 fffffa60`011cd000   volsnap  volsnap.sys  Fri Apr 10 22:35:33 2009 (49E02C25)
fffffa60`042ef000 fffffa60`0430a000   wanarp   wanarp.sys   Fri Apr 10 22:43:38 2009 (49E02E0A)
fffffa60`02f50000 fffffa60`02f60000   watchdog watchdog.sys Fri Apr 10 22:09:16 2009 (49E025FC)
fffffa60`00805000 fffffa60`008df000   Wdf01000 Wdf01000.sys Fri Jan 18 22:33:27 2008 (479199B7)
fffffa60`008df000 fffffa60`008ed000   WDFLDR   WDFLDR.SYS   Fri Jan 18 22:32:33 2008 (47919981)
fffff960`00090000 fffff960`00347000   win32k   win32k.sys   unavailable (00000000)
fffffa60`012fa000 fffffa60`01303000   wmiacpi  wmiacpi.sys  Fri Jan 18 22:02:42 2008 (47919282)
fffffa60`00943000 fffffa60`0094c000   WMILIB   WMILIB.SYS   Fri Jan 18 22:33:45 2008 (479199C9)
fffffa60`065a8000 fffffa60`065b0000   XAudio64 XAudio64.sys Tue Nov 04 11:40:44 2008 (4910A53C)
Unloaded modules:
fffffa60`06409000 fffffa60`0649c000   srv.sys 
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`06592000 fffffa60`065a8000   WUDFPf.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`06572000 fffffa60`06592000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`0126c000 fffffa60`0127a000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`0127a000 fffffa60`01284000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffffa60`01284000 fffffa60`012d2000   dump_ahcix64
    Timestamp: unavailable (00000000)
    Checksum:  00000000

This is your error, I will highlight the issue for you to look at...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Keyboard
    HP Multimedia Keyboard
    Mouse
    Microsoft Wireless Mouse 5000
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
After the anti virus

If you do not know if you have that dirver (and you do) go to search and type cmd.
In cmd type driverquery. If you see the driver, go to to the source and change the extension to.bup, if you do not know how to unintalll it.
Then see what happens
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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