0xao internal power error bsod on shutdown.

**chasinspace** · 18 Aug 2011

Ok So here is the issue :I'm getting a 0xA0 internal power error on shut down every time.
The minidump file points to ntkrpamp.exe ( nt!PopAllocateIrp+a0 )
I've updated my BIOS, but no change.

Now I tried to run the BSOD Dump & System File Collection app, that you folks ask for, 3 times but I get another bsod before it completes think its 0x8 something, so that won't work.
Here is the system info for the machine.
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer Microsoft Corporation
System Manufacturer Acer
System Model Aspire 5720
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz, 1500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Acer V1.45, 10/11/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Hardware Abstraction Layer Version = "6.0.6002.18005"
Installed Physical Memory (RAM) 1.00 GB
Total Physical Memory 1.00 GB
Available Physical Memory 63.3 MB
Total Virtual Memory 3.89 GB
Available Virtual Memory 2.93 GB
Page File Space 2.93 GB

and here is the !analyze-v report:

Code:

 Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
  Copyright (c) Microsoft Corporation. All rights reserved.
  
  
  Loading Dump File [C:\Windows\Minidump\Mini081711-06.dmp]
  Mini Kernel Dump File: Only registers and stack trace are available
  
  Symbol search path is: SRV*c:\local cache*http://msdl.microsoft.com/download/symbols
  Executable search path is: 
  Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
  Product: WinNt, suite: TerminalServer SingleUserTS Personal
  Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
  Machine Name:
  Kernel base = 0x8284d000 PsLoadedModuleList = 0x82964c70
  Debug session time: Wed Aug 17 20:49:24.410 2011 (UTC - 4:00)
  System Uptime: 0 days 0:14:27.162
  Loading Kernel Symbols
  ...............................................................
  ................................................................
  ..................................
  Loading User Symbols
  Loading unloaded module list
  .....
  *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
  
  Use !analyze -v to get detailed debugging information.
  
  BugCheck A0, {1, 6, 85b67128, 0}
  
  Probably caused by : ntkrpamp.exe ( nt!PopAllocateIrp+a0 )
  
  Followup: MachineOwner
  ---------
  
  1: kd> !analyze -v
  *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
  
  INTERNAL_POWER_ERROR (a0)
  The power policy manager experienced a fatal error.
  Arguments:
  Arg1: 00000001, Error Handling power IRP.
  Arg2: 00000006, The system has failed to allocate a necessary power irp.
  Arg3: 85b67128, target device object
  Arg4: 00000000, system power irp
  
  Debugging Details:
  ------------------
  
  
  BUGCHECK_STR:  0xA0
  
  CUSTOMER_CRASH_COUNT:  6
  
  DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
  
  PROCESS_NAME:  wininit.exe
  
  CURRENT_IRQL:  0
  
  LAST_CONTROL_TRANSFER:  from 828532f7 to 8291ab3f
  
  STACK_TEXT:  
  80cd48ec 828532f7 000000a0 00000001 00000006 nt!KeBugCheckEx+0x1e
  80cd493c 82b26b86 85b67128 00000003 00000000 nt!PopAllocateIrp+0xa0
  80cd4964 82b2699d 853dd01c 00000001 80cd4a48 nt!PopNotifyDevice+0x5f
  80cd49d4 82b26674 00000007 80cd4a68 8294db04 nt!PopSleepDeviceList+0xeb
  80cd4a34 82b26413 80cd4a48 00000004 828f2050 nt!PoBroadcastSystemState+0x251
  80cd4a6c 82b27459 b8b0f6e1 80cd4ba4 80cd4c28 nt!PopSetDevicesSystemState+0x7b
  80cd4b90 82897c7a 00000006 00000000 00000004 nt!NtSetSystemPowerState+0x3ae
  80cd4b90 82896b9d 00000006 00000000 00000004 nt!KiFastCallEntry+0x12a
  80cd4c14 82b27161 00000006 00000004 c0000004 nt!ZwSetSystemPowerState+0x11
  80cd4d44 82b00427 00000006 00000004 c0000004 nt!NtSetSystemPowerState+0xc0
  80cd4d58 82897c7a 00000002 0019fde0 77035ca4 nt!NtShutdownSystem+0x32
  80cd4d58 77035ca4 00000002 0019fde0 77035ca4 nt!KiFastCallEntry+0x12a
  WARNING: Frame IP not in any known module. Following frames may be wrong.
  0019fde0 00000000 00000000 00000000 00000000 0x77035ca4
  
  
  STACK_COMMAND:  kb
  
  FOLLOWUP_IP: 
  nt!PopAllocateIrp+a0
  828532f7 cc              int     3
  
  SYMBOL_STACK_INDEX:  1
  
  SYMBOL_NAME:  nt!PopAllocateIrp+a0
  
  FOLLOWUP_NAME:  MachineOwner
  
  MODULE_NAME: nt
  
  IMAGE_NAME:  ntkrpamp.exe
  
  DEBUG_FLR_IMAGE_TIMESTAMP:  4dfb5603
  
  FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
  
  BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
  
  Followup: MachineOwner
  ---------
  
  1: kd> !analyze -v
  *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
  
  INTERNAL_POWER_ERROR (a0)
  The power policy manager experienced a fatal error.
  Arguments:
  Arg1: 00000001, Error Handling power IRP.
  Arg2: 00000006, The system has failed to allocate a necessary power irp.
  Arg3: 85b67128, target device object
  Arg4: 00000000, system power irp
  
  Debugging Details:
  ------------------
  
  
  BUGCHECK_STR:  0xA0
  
  CUSTOMER_CRASH_COUNT:  6
  
  DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
  
  PROCESS_NAME:  wininit.exe
  
  CURRENT_IRQL:  0
  
  LAST_CONTROL_TRANSFER:  from 828532f7 to 8291ab3f
  
  STACK_TEXT:  
  80cd48ec 828532f7 000000a0 00000001 00000006 nt!KeBugCheckEx+0x1e
  80cd493c 82b26b86 85b67128 00000003 00000000 nt!PopAllocateIrp+0xa0
  80cd4964 82b2699d 853dd01c 00000001 80cd4a48 nt!PopNotifyDevice+0x5f
  80cd49d4 82b26674 00000007 80cd4a68 8294db04 nt!PopSleepDeviceList+0xeb
  80cd4a34 82b26413 80cd4a48 00000004 828f2050 nt!PoBroadcastSystemState+0x251
  80cd4a6c 82b27459 b8b0f6e1 80cd4ba4 80cd4c28 nt!PopSetDevicesSystemState+0x7b
  80cd4b90 82897c7a 00000006 00000000 00000004 nt!NtSetSystemPowerState+0x3ae
  80cd4b90 82896b9d 00000006 00000000 00000004 nt!KiFastCallEntry+0x12a
  80cd4c14 82b27161 00000006 00000004 c0000004 nt!ZwSetSystemPowerState+0x11
  80cd4d44 82b00427 00000006 00000004 c0000004 nt!NtSetSystemPowerState+0xc0
  80cd4d58 82897c7a 00000002 0019fde0 77035ca4 nt!NtShutdownSystem+0x32
  80cd4d58 77035ca4 00000002 0019fde0 77035ca4 nt!KiFastCallEntry+0x12a
  WARNING: Frame IP not in any known module. Following frames may be wrong.
  0019fde0 00000000 00000000 00000000 00000000 0x77035ca4
  
  
  STACK_COMMAND:  kb
  
  FOLLOWUP_IP: 
  nt!PopAllocateIrp+a0
  828532f7 cc              int     3
  
  SYMBOL_STACK_INDEX:  1
  
  SYMBOL_NAME:  nt!PopAllocateIrp+a0
  
  FOLLOWUP_NAME:  MachineOwner
  
  MODULE_NAME: nt
  
  IMAGE_NAME:  ntkrpamp.exe
  
  DEBUG_FLR_IMAGE_TIMESTAMP:  4dfb5603
  
  FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
  
  BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0
  
  Followup: MachineOwner
  ---------

I've also done the 'lmv' report, but its 53 pages long. if needed I could try it as an attachment.

I hope you can help, even though I haven't done things as I should - not from lack of trying.

**chasinspace** · 18 Aug 2011

Ok it is an 0x8E ataport stop that I get when trying to run the BSOD Dump & System File Collection app would it be ok if I posted the !analyze-v report for that as well?

**Dwarf** · 18 Aug 2011

By all means, although you will need to zip it up first and then post it as an attachment. The more information you can give us, the easier it is for us to help you solve your problem.

**chasinspace** · 18 Aug 2011

ok here are the !analyze-v & lmv reports for both BSOD's

Oh yeah, almost forgot. Don't know how old the machine is. I've had it for almost a year now. inheirited it from my sister's boyfriend.

**chasinspace** · 27 Aug 2011

Still looking for help with this.

**Jonathan_King** · 27 Aug 2011

Hello,

Please see: Blue Screen of Death (BSOD) Posting Instructions

**chasinspace** · 28 Aug 2011

Hi Johnathan, please read first post. I can't run the app through to the end without blue screening so I can't follow those insrtuctions.

**Jonathan_King** · 28 Aug 2011

Can you run the app in Safe Mode?

**chasinspace** · 29 Aug 2011

ok I got the BSOD Dump & System File Collection app to work in safe mode on the second attempt, but the peformance report either bluescreens (running windows noemally) or prduces a 'cannot locate path' error in safe mode. Any ideas on how I can get that to run?

**chasinspace** · 29 Aug 2011

Ok so while rooting around in Device Manager I turned on 'show hidden devices' and found a whole bunch (I stopped counting at 50) 'non plug and play' drivers with the little yellow exclamation mark. the first is named 'MpKsl016c9ff1' an the rest all have the MpKsl followed by escalating numbers and they are all showing a code 24 error message.
Tried google, but no results. Anyone know anything bout these? should I delete them?

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