Help with crashes, more details inside

J

JustAnotherOne

New Member
First off, I have a Windows Premium Home Vista One, 32bit.

My computer was acting up and had frequent random shutdowns, so I decided to do the system recovery and restore it to factory settings. Everything was going great, I was putting all my files back into the computer when the frequent crahses started coming up. They would either come up after I tried rebooting the computer or about 5 minutes after I'm logged in and everything. It's where the blue screen comes up and usually either of these messages comes up with of course other text:

IRQL_Not_Less_Or_Equal

or

Bad_Pool_Caller

I heard it somehing to do with my drive or something, I'd appreciate any insight and help on this recurring issue. I'm really not that great with computers.

Thanks!


- x86 (32-bit) or x64 ?
- the original installed OS on the system? YES
- an OEM or full retail version? - OEM = came pre-installed on system - Full Retail = you purchased it from retailer
- What is the age of system (hardware)? 4 years old
- What is the age of OS installation (have you re-installed the OS?) 5 years old
 

Attachments

  • Windows_NT6_BSOD_jcgriff2.zip
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  • sYSTEM hEALTH Report.zip
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Last edited:

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
You gave me 3 reports
One said memory
The second indicated hardware which includes memory
The third indicated a driver or memory
Lets start with the memory test
If you get a BSOD after the test, post it

Guide to using Memtest86+ - Geeks to Go Forums
Run for at least 8 hours. Test each slot with a good stick for 6-8 hours
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
You gave me 3 reports
One said memory
The second indicated hardware which includes memory
The third indicated a driver or memory
Lets start with the memory test
If you get a BSOD after the test, post it

Guide to using Memtest86+ - Geeks to Go Forums
Run for at least 8 hours. Test each slot with a good stick for 6-8 hours
Click to expand...



Alright, I tested both sticks at about 7 hours each and it passed every test. Kind of a stupid question now though, how to I get rid of the test and get back onto the regular computer activities. Clicking escape only reboots it back to the test.
 

My Computer

System One

Quoted from ehow.com

Once one pass has completed without error, the "Pass complete, no errors, press Esc to exit" message will appear. At this point you can press Esc to stop Memtest86 and reboot your PC. Memtest86 does not stop on its own but will continue to make passes until you stop it.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
also you must remove the memtest disc from the drive if your computer is set to the dvd drive as first boot drive in bios ( if the disc is not removed the test will contnue to boot up end on end)
 

My Computer

System One

  • Manufacturer/Model
    hp 6649c
    CPU
    amd x4 635 2.9
    Motherboard
    stock
    Memory
    4 gigs ddr3
    Graphics Card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    hp 27 inch 1080p and gateway 23 inch 1080p
    Screen Resolution
    1680x1050
    Hard Drives
    western digital 1tb
    PSU
    stock 250watt
    Case
    stock
    Cooling
    stock
    Keyboard
    logitech k320 wireless
    Mouse
    logitech k320 wireless
    Internet Speed
    comcast cable 20meg
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