1.    18 Nov 2011 #1
    Join Date : Nov 2011
    Posts : 7
    x64
    Local Time: 20:20

    Vista just locks up - Help


    Hello All..
    I'm new to the board, so please ignore my apparent lack of hardware/system knowledge.
    Computer: HP Media Center PC
    OS: Vista x64 Home Premium Edition

    As of recent, my Desktop PC just locks up. What I mean by that is after a random number of minutes of inactivity, the screen will be blank and any/all my lights on the keyboard will be off. I have tried pushing down on keys or moving the mouse as if the machine was "asleep", but to no avail. I have to hold the on/off button for the typical 5 seconds to turn off the CPU.

    Any forward guidance on troubleshooting or maintenance would be greatly appreciated and please be patient with me..

    Now, if you have any questions on classic Mopars/Dodges, I'm your man..
      My System SpecsSystem Spec

  2.    18 Nov 2011 #2
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,072
    Windows 7 SP1 x64
    Local Time: 22:20
    usa us connecticut

     

    Re: Vista just locks up - Help


    Welcome
    We will find the cause. Start with a complete antivirus scan
    Download and make a fulls scan with malwarebytes.
    If both are negative try a clean boot to diagnose.
    http://support.microsoft.com/kb/929135

    If none of these options help, try in safe mode. If safe mode still has the problem a good bet would be a hardware problem and we can go from there
      My System SpecsSystem Spec

  3.    18 Nov 2011 #3
    Join Date : Nov 2011
    Posts : 7
    x64
    Local Time: 20:20


      Thread Starter

    Re: Vista just locks up - Help


    Thanks Rich.. I'll give this a try.. I recently reduced the screen saver wait time to 2 minutes.... Not sure if that makes a difference.

    Cheers,
    Troy
      My System SpecsSystem Spec

  4.    18 Nov 2011 #4
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,072
    Windows 7 SP1 x64
    Local Time: 22:20
    usa us connecticut

     

    Re: Vista just locks up - Help


    Troy
    Even with my ideas, its hit and miss. We have to experiment. Try anything else that you can think of.
      My System SpecsSystem Spec

  5.    18 Nov 2011 #5
    Join Date : Nov 2011
    Posts : 7
    x64
    Local Time: 20:20


      Thread Starter

    Re: Vista just locks up - Help


    Rich..
    malwarebytes didn't turn up anything.. Zero defects.. I'm going to attempt and follow the procedures outlined in the safe boot link you mentioned..

    Troy
      My System SpecsSystem Spec

  6.    18 Nov 2011 #6
    Join Date : Nov 2011
    Posts : 7
    x64
    Local Time: 20:20


      Thread Starter

    Re: Vista just locks up - Help


    Rich,
    I did all on the reboots except, I wasn't quite sure about the:
    Click to select half of the check boxes in the Service list. In step 2.

    Either way, it mentions of the problems still persists... The shutdown is a random thing from my observation. Is there a way to confirm all peripherals are working properly? i.e keyboard, mouse, etc...

    Cheers,
    Troy
      My System SpecsSystem Spec

  7.    19 Nov 2011 #7
    Join Date : Nov 2011
    Posts : 7
    x64
    Local Time: 20:20


      Thread Starter

    Re: Vista just locks up - Help


    Rich,
    I put the PC into the sleep mode last night before I went to bed and sure enough, when I woke up this morning to, the PC's keyboard and mouse were inoperable, yet the on/off button was still on.......
      My System SpecsSystem Spec

  8.    21 Nov 2011 #8
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,072
    Windows 7 SP1 x64
    Local Time: 22:20
    usa us connecticut

     

    Re: Vista just locks up - Help


    Make sure you are not in power save mode.
    Power Plan - Restore Default Settings
      My System SpecsSystem Spec

  9.    21 Nov 2011 #9
    Join Date : Nov 2011
    Posts : 7
    x64
    Local Time: 20:20


      Thread Starter

    Re: Vista just locks up - Help


    Rich..
    What is the power save mode? I'll google it, but you may be able to explain it better. Why is having my computer, if it is, enabled in the "power save mode" bad?

    Thanks again for your feedback..

    Troy
      My System SpecsSystem Spec


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