Windows Vista Forums

BSOD Help
  1. #1



    Newbie
    Join Date : Feb 2012
    Wales
    Posts : 7
    Vista Home Premium 32bit
    Local Time: 01:32 AM
    uk wales

    BSOD Help

    Hi, I am trying to fix a laptop for someone I know.



    - the original installed OS on the system? Vista Home Premium 32 bit
    - an OEM or full retail version? OEM
    - What is the age of system (hardware)? Five years old
    - What is the age of OS installation (have you re-installed the OS?) As above

    The laptop is a Samsung R60 plus and has 2gb of memory installed.

    So far, I have had the following BSOD and messages.

    operating system not found

    acpi.sys 84AFD24B base at 84AFC000 datestamp 4549adb7

    ntoskrnl.exe 0xc0000098 windows failed ot load because the kernel is missing or corrupt

    0x0000007E pci.sys

    IRQL_NOT_LESS_OR_EQUAL 0x0000000A


    I've tried booting from a Vista DVD but just get BSOD, I have also tried using 'Safe Mode' and several other options in the 'Advanced Boot Options' menu without success.

    I would really appreciate some help, thanks!

      My System SpecsSystem Spec

  2. #2
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,261
    Windows 7 SP1 x64
    Local Time: 03:32 AM
    usa us connecticut

     

    Re: BSOD Help

    Welcome
    If you would upload the following information, we will be able to offer the best possible help.
    Blue Screen of Death (BSOD) Posting Instructions

      My System SpecsSystem Spec

  3. #3



    Newbie
    Join Date : Feb 2012
    Wales
    Posts : 7
    Vista Home Premium 32bit
    Local Time: 01:32 AM
    uk wales

      Thread Starter

    Re: BSOD Help

    Quote Originally Posted by richc46 View Post
    Welcome
    If you would upload the following information, we will be able to offer the best possible help.
    Blue Screen of Death (BSOD) Posting Instructions
    I can't get past any BSOD or even load Windows into Safe mode unfortunately so I'm unable to do anything in those instructions apart from list the basic system information.

      My System SpecsSystem Spec

  4. #4
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,261
    Windows 7 SP1 x64
    Local Time: 03:32 AM
    usa us connecticut

     

    Re: BSOD Help

    OK
    This should get you to boot
    If you create a recovery DVD, you may be able to boot to recovery options
    Create Recovery DVD.
    Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

    The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
    System Recovery Options. Choose an option tht will not cause you to lose your stuff.

    If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

    If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
    Special Thanks Given to Seven Forums.






    Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
    • Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.
    • Change restart settings in safe mode. If your computer is stuck in a loop where Windows fails, attempts to restart, and then fails again repeatedly, restart your computer in safe mode and select the Disable automatic restart on system failure checkbox. For more information, see Advanced startup options (including safe mode).
    • Reinstall. If no other options have solved the problem, and you are sure that your computer's hardware is functioning normally, you might need to reinstall Windows. A custom (clean) installation of Windows will permanently delete all of the files on your computer and reinstall Windows, so only use this option if all other recovery options have been unsuccessful. After the installation, you will need to reinstall your programs and restore your files from backup copies. For more information, see Installing and reinstalling Windows**.
    If you can boot, get me the information requested. If you cannot boot, post so we can save your stuff before moving on.
    The fact that you cant boot from a DVD may indicate a hardware problem. I think that it may be. If so, the above will not work. Post and then we move on .

      My System SpecsSystem Spec

  5. #5
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,261
    Windows 7 SP1 x64
    Local Time: 03:32 AM
    usa us connecticut

     

    Re: BSOD Help

    You may have read my above before I edited and posted the last sentence

    If you cannot boot from the DVD, after changing the boot order, you may have a hardware problem.

    Last edited by richc46; 06 Feb 2012 at 01:24 PM.
      My System SpecsSystem Spec

  6. #6



    Newbie
    Join Date : Feb 2012
    Wales
    Posts : 7
    Vista Home Premium 32bit
    Local Time: 01:32 AM
    uk wales

      Thread Starter

    Re: BSOD Help

    Quote Originally Posted by richc46 View Post
    You may have read my above before edited and posted the last sentence

    If you cannot boot from the DVD, after changing the boot order, you may have a hardware problem.
    I have followed your instructions and still cannot boot from Vista DVD or the recovery DVD, I get the black screen which says it is loading files and then just as that stops I get a BSOD with one of the following.

    0x0000007E or 0x0000000A.

      My System SpecsSystem Spec

  7. #7
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,261
    Windows 7 SP1 x64
    Local Time: 03:32 AM
    usa us connecticut

     

    Re: BSOD Help

    Those codes do help. My thought, based upon your information and the code explanations, is that you have a hardware problem.
    Not much we can do but show you how to diagnose.
    A code 124 error is a BSOD due to hardware. This is the most that I can give you at this point
    Stop 0x124 - what it means and what to try - Windows 7 Forums

      My System SpecsSystem Spec

  8. #8



    Newbie
    Join Date : Feb 2012
    Wales
    Posts : 7
    Vista Home Premium 32bit
    Local Time: 01:32 AM
    uk wales

      Thread Starter

    Re: BSOD Help

    Quote Originally Posted by richc46 View Post
    Those codes do help. My thought, based upon your information and the code explanations, is that you have a hardware problem.
    Not much we can do but show you how to diagnose.
    A code 124 error is a BSOD due to hardware. This is the most that I can give you at this point
    Stop 0x124 - what it means and what to try - Windows 7 Forums
    I've not seen any code 124 errors, the following are the errors that I have been getting.

    operating system not found

    acpi.sys 84AFD24B base at 84AFC000 datestamp 4549adb7

    ntoskrnl.exe 0xc0000098 windows failed ot load because the kernel is missing or corrupt

    0x0000007E pci.sys

    IRQL_NOT_LESS_OR_EQUAL 0x0000000A

      My System SpecsSystem Spec

  9. #9
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,261
    Windows 7 SP1 x64
    Local Time: 03:32 AM
    usa us connecticut

     

    Re: BSOD Help

    Yes, I understand what you are saying about 124.
    What I am saying is that it appears that you have a hardware problem.
    Code 124 explains what to do if you have a hardware problem.
    Your codes, indicate hardware plus other possiblities. I do not feel that the other possiblities are approriate for your situation.

      My System SpecsSystem Spec

  10. #10



    Newbie
    Join Date : Feb 2012
    Wales
    Posts : 7
    Vista Home Premium 32bit
    Local Time: 01:32 AM
    uk wales

      Thread Starter

    Re: BSOD Help

    Quote Originally Posted by richc46 View Post
    Yes, I understand what you are saying about 124.
    What I am saying is that it appears that you have a hardware problem.
    Code 124 explains what to do if you have a hardware problem.
    Your codes, indicate hardware plus other possiblities. I do not feel that the other possiblities are approriate for your situation.
    No worries, thanks for trying to help.

      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
BSOD Help problems?

Similar Threads
Thread Thread Starter Forum Replies Last Post
BSOD - Debugging a BSOD in Vista Frostmourne Tutorials 11 21 Oct 2012
BSOD Dxgkrnl and other random BSOD Dr Z Crashes and Debugging 2 06 Jul 2011
Helpful Dell Laptop BSOD Workaround (or BSOD in general?) v877051 Crashes and Debugging 0 06 Jan 2011
DVD-RW causes BSOD Dave Vista hardware & devices 1 14 Jul 2007
Vista BSOD, am unable to shutdown without BSOD, logoff OK Edward Ray Vista General 4 28 Jan 2007