Windows Vista Forums

Recurrent BSOD - Newbie Could Sure Use Some Help !

  1. #1



    Junior Member
    Join Date : Mar 2012
    Posts : 20
    Windows Vista Home Premium 64 bit OS
    Local Time: 06:13 PM

    Recurrent BSOD - Newbie Could Sure Use Some Help !

    Hi !

    I have an HP dv7 Notebook PC Vista Home Premium 64 bit AMD Turion(tm) X2 Dual-Core Mobile RM-72 with 4 GB of RAM.

    I have gotten several BSOD's in the last week - I am not a techie but have been trying to figure out what the problem is and how to fix it.

    Recently I installed SOS Online Backup System - not sure whether there is a correlation b/t SOS and the BSOD's but I began to get the BSOD's after SOS installation.

    Last night I booted from last known good configuration which was 3/9/12 and am currently up and running. From trying to parse the error messages on the various BSOD's, it seems I may have an overheating problem (atikmdag.sys), I noticed also this text "...bugcode USB driver...", and also saw "...wrkrn.sys driver attempted to access freed memory...".

    I apologize for the randomness of this information...wondering if anybody out there might be able to give me some guidance about this situation.

    TIA !

    SusieRae

      My System SpecsSystem Spec

  2.   


  3. #2



    Junior Member
    Join Date : Mar 2012
    Posts : 20
    Windows Vista Home Premium 64 bit OS
    Local Time: 06:13 PM


      Thread Starter

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Zip file attached.

    Having trouble with the performance report...will attach as a zip asap...

      My System SpecsSystem Spec

  4. #3
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,831
    Windows 7 SP1 x64
    Local Time: 09:13 PM
    usa us connecticut

     

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Welcome
    I am not at home,now and do not have the special software needed to read the reports. If no one else comes to help, please, post anything tomorrow, to remind me and I will help.
    Until then install a current driver for atikmag.sys. It is your graphics driver.
    Since you mentioned it in your post it may be the problem. There have been others, recently, including me, that have had this problem. Recent updates to Vista must have caused conflicts with older drivers.
    If that does not work, with a system restore go back before you installed the software that you mentioned. New software is often the cause of BSODs

      My System SpecsSystem Spec

  5. #4



    Junior Member
    Join Date : Mar 2012
    Posts : 20
    Windows Vista Home Premium 64 bit OS
    Local Time: 06:13 PM


      Thread Starter

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Hi Rich !

    Thank you for your response ! Not sure how to go about downloading the atikmag.sys driver...did a Google search, but kind of got lost there.

      My System SpecsSystem Spec

  6. #5
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,831
    Windows 7 SP1 x64
    Local Time: 09:13 PM
    usa us connecticut

     

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Go to automatically detect
    AMD Graphics Drivers & Software

    Be sure to make a system restore point, first, just in case.

      My System SpecsSystem Spec

  7. #6
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,831
    Windows 7 SP1 x64
    Local Time: 09:13 PM
    usa us connecticut

     

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    OK, I am home now and was able to read your reports. I will take a bit more time to study to give you my best guess. Your atkimag.sys driver does not look like the direct cause, but it is very outdated. Update and we will go from there.

    OK Susie, it looks like your anti virus/security. Make a system restore point in the event of problems. Then uninstall, using the uninstall directions from their website.
    http://support.webroot.com/app/answers/detail/a_id/1761
    System Restore - How to

    Then download and use the free Microsoft Security Essentials for timely protection and the free malwarebytes for monthly scans.

      My System SpecsSystem Spec

  8. #7



    Junior Member
    Join Date : Mar 2012
    Posts : 20
    Windows Vista Home Premium 64 bit OS
    Local Time: 06:13 PM


      Thread Starter

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Hi Rich -

    I made a system restore point and then began the download...it is currently downloading and here is what the window shows, in part:

    Graphics Hardware: Radeon HD 3xxx Series PCIe

    Best Driver for this device: 12-2_vista_win7_64_dd_ccc.exe

    After this download is complete and everything seems to be OK, I will then make a new system restore point to include this download. Then I will uninstall webroot and install the MS Security Essentials. So it looks as if I should just go ahead and cancel my account with webroot, right ? I don't want them to continue to be auto paid if I no longer need their system...

    Do you suspect there may also be a problem with the download from SOS Online Backup that I recently downloaded ?

    Thank you in advance for your help !

      My System SpecsSystem Spec

  9. #8
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,831
    Windows 7 SP1 x64
    Local Time: 09:13 PM
    usa us connecticut

     

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Dont cancel any accounts until we are sure things are ok.
    This is what I saw wrksn.sys is a webroot driver. It is very new, the others are very old. When done I will tell you how to get current drivers. In any event, these reports give only clues not answers and I figure that since one report says wrkn.sys and that is so new, it is causing conflicts. Make restore points before any changes, you may want to go back.
    Susie, I do wish you luck.

      My System SpecsSystem Spec

  10. #9



    Junior Member
    Join Date : Mar 2012
    Posts : 20
    Windows Vista Home Premium 64 bit OS
    Local Time: 06:13 PM


      Thread Starter

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    Quote Originally Posted by richc46 View Post
    Susie, I do wish you luck.
    Oh dear that sounds scary !

    I will do exactly what you tell me to do every step of the way...currently the installation of components is underway...

      My System SpecsSystem Spec

  11. #10
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,831
    Windows 7 SP1 x64
    Local Time: 09:13 PM
    usa us connecticut

     

    Re: Recurrent BSOD - Newbie Could Sure Use Some Help !

    LOL
    What you have to do is easy. The luck that I wish you is that it fixes the problem and we dont have to look further. Im with you all the way with this, dont fret.

      My System SpecsSystem Spec

Page 1 of 5 123 ... LastLast

Recurrent BSOD - Newbie Could Sure Use Some Help !
Similar Threads
Thread Forum
newbie: BSOD Crashes and Debugging
Helpful Dell Laptop BSOD Workaround (or BSOD in general?) Crashes and Debugging
Newbie needs help please General Discussion
recurrent drive mappings fail Server General
Vista BSOD, am unable to shutdown without BSOD, logoff OK Vista General