having issues with blue screen

mattlp63 · Apr 4, 2012

was updating my vid card and in the process of uninstalling my old one i got the blue screen followed by a normal start up. then installed the new card and worked ok. while downloading the newest drivers for the card kept getting the blue screen and the pc wouldn's start up with our having the vista disk in the drive.

then i started getting memory errors, after running the diagnostic it confirmed memory issues. i noticed during the tests i was getting an error saying there was a device or driver error (cant remember now wich one it said)

i have the dump files zipped but i dont know how to put them on here to have someone look at it.

vista home basic 32bit with 4GB ram

mattlp63 · Apr 4, 2012

ok i think i got it =P

usasma · Apr 4, 2012

Please provide this information: http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

Memory dump blames your nVidia video drivers. Please:
- download a fresh set of drivers from Drivers - GeForce
- uninstall the current video drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini040412-04.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Wed Apr  4 18:02:46.287 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:16.958
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+285299 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x8E_nvlddmkm+285299
Bugcheck code 1000008E
Arguments c0000005 8ea85299 8d103eb4 00000000
BiosVersion = 1.0.18
BiosReleaseDate = 02/24/2009
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2180  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

[/font][/code]

*** 3rd PARTY DRIVER LIST ***
*** 3rd PARTY DRIVER LIST ***

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
[Color=Red]e1e6032.sys     Fri Apr 13 16:17:59 2007 (461FE577)[/Color]
[Color=Red]VSTBS23.SYS     Tue Jun 20 13:39:54 2006 (449832EA)[/Color]
nvlddmkm.sys    Thu Oct 20 05:33:07 2011 (4E9FEAD3)
[Color=Red]VSTDPV3.SYS     Tue Jun 20 13:41:01 2006 (4498332D)[/Color]
[Color=Red]VSTCNXT3.SYS    Tue Jun 20 13:39:37 2006 (449832D9)[/Color]
GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
nvhda32v.sys    Thu Jul 07 12:20:54 2011 (4E15DCE6)
MpFilter.sys    Wed Apr 06 14:25:55 2011 (4D9CB033)
[Color=Red]RTKVHDA.sys     Thu Jan 24 06:06:17 2008 (47987129)[/Color]
[/font]

mattlp63 · Apr 4, 2012

while trying to run the BSOD Dump & System File Collection app from the link in the posting instructions had another bsod happen. just now uninstalled the current drivers and going to attempt to download new ones. seems as tho everytime i try to download or instal something the bsod happens.

usasma · Apr 5, 2012

If you're getting BSOD's when downloading/installing - update your network drivers
The e1e6032.sys driver is a part of this and it dates from 2007

As long as you're at it, update the modem drivers (which date from 2006)
and the Audio drivers (which date from 2008)

mattlp63 · Apr 5, 2012

After my last post and successfully getting the vid card drivers downloaded and installed, had to restart and now getting the bsod and unable to get windows to even start. Gave up on it last night but will start again when I get home today. If put the old vid card in do you think that might help to just be able to start up and update those old drivers?

usasma · Apr 5, 2012

Trying another video card is always a good idea when video problems occur.
Check to make sure that everything is firmly seated in the slots/plugs.

mattlp63 · Apr 5, 2012

ok so all the third party drivers are coming back with a "up to date" message. i switched out vid cards to my old one and was able to start up with no BSOD. is it maybe a bad card or is there something else going on? i know a little about this stuff but no enough i guess.

usasma · Apr 5, 2012

What is telling you that the driver are up-to-date?
If it's Windows Update or the Update Driver function of Device Manager - it's lying to you!!! (Seriously, the most up to date drivers aren't available in this way).
If it's the PC manufacturer's utility - that's lying to you alos. That's just telling you that it's the most up to date version at the PC manufacturer's website.

Most drivers (and devices) are manufactured by another party - and those are the people that will have the most current drivers.

Wait and see if there are any further BSOD's.
If so, zip up the memory dumps and upload them with your next post.

mattlp63 · Apr 5, 2012

ok the first one, when i attemt to instal i get "installed version isnt suppoerted, uninstall before reinstalling this version. how do i uninstall it? just from the device manager?

usasma · Apr 6, 2012

Which driver?
What's the link for the download?

In most cases, you uninstall from Control Panel.
If the software isn't listed in Control Panel, check in the Start Menu to see if there's an entry for it there (and if there's an uninstaller listed)
If it's not there, then uninstall from Device Manager being sure to select the "remove driver software" or similar check box. If it's not there, then the driver may not be removed.

mattlp63 · Apr 17, 2012

ok started getting the bsod again today after a windows update. i decided to install the old vid card (xfx hd radeon 6770) instead of the new gforce 570. now there is no video card being recognized at all and i can only start in either safe mode, or normal but the windows cd has to be in the drive.

and when trying to update the drivers from before was having a hell of a time because the pc would start to auto install drivers afetr i uninstalled them. kept getting the uninstall previous version error but got it eventually.

new zip

usasma · Apr 18, 2012

BSOD's after changing hardware are usually either bad hardware or bad connections.
Unplug the system from the wall and open up the case.

Hold onto the metal of the case and unplug the video card.
Visually inspect it (front and back) for any signs of a problem. Make sure that the cooler is clear of any dirt/dust/debris.
Then put it back in very, very carefully - checking to make sure that it's fully seated (front and rear) in the slot
Then make sure that the power cable (if needed) is also neatly and firmly seated.

Plug it in and turn it on (with the side panel off) and see if the fan is working.

Your network driver was rolled back from a 2011 version to a 2007 version. Why was that?
Don't worry about the auto-driver installs - they really don't affect the update process. You still have to go out and find the latest drivers and install them.

Memory dumps point to hardware, so the most likely cause is the replacement video card or the connection that it makes with the system/motherboard. If that doesn't fix things, then start with the free hardware diags here: Hardware Diags

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
[Color=Red]e1e6032.sys     Fri Apr 13 16:17:59 2007 (461FE577)[/Color]
GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
AtihdLH3.sys    Thu Mar 31 03:14:15 2011 (4D9429C7)
[Color=Red]RTKVHDA.sys     Thu Jan 24 06:06:17 2008 (47987129)[/Color]
[Color=Red]VSTBS23.SYS     Tue Jun 20 13:39:54 2006 (449832EA)[/Color]
[Color=Red]VSTDPV3.SYS     Tue Jun 20 13:41:01 2006 (4498332D)[/Color]
[Color=Red]VSTCNXT3.SYS    Tue Jun 20 13:39:37 2006 (449832D9)[/Color]
e1e6032.sys     Fri Oct 14 14:32:24 2011 (4E988038)
[/font]

http://www.carrona.org/drivers/driver.php?id=e1e6032.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=AtihdLH3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
http://www.carrona.org/drivers/driver.php?id=VSTBS23.SYS
http://www.carrona.org/drivers/driver.php?id=VSTDPV3.SYS
http://www.carrona.org/drivers/driver.php?id=VSTCNXT3.SYS
http://www.carrona.org/drivers/driver.php?id=e1e6032.sys

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041712-06.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Tue Apr 17 20:23:00.404 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:11.263
Probably caused by : mssmbios.sys ( mssmbios!SMBiosDataInitializeObject+4b )
DEFAULT_BUCKET_ID:  STRING_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_mssmbios!SMBiosDataInitializeObject+4b
Bugcheck code 1000007E
Arguments c0000005 8284eddf 8bf5b278 8bf5af74
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041712-05.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Tue Apr 17 18:38:52.903 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:11.762
Probably caused by : NDProxy.SYS ( NDProxy!DriverEntry+17f )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA_NDProxy!DriverEntry+17f
Bugcheck code 0000000A
Arguments 000000cc 00000002 00000001 82811ede
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2180  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041712-04.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Tue Apr 17 18:28:15.181 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:14.040
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
Probably caused by : RTKVHDA.sys ( RTKVHDA+35b93 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x50_RTKVHDA+35b93
Bugcheck code 00000050
Arguments 8f535770 00000008 8f535770 00000000
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2180  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041712-03.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Tue Apr 17 18:10:51.811 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:10.670
Probably caused by : usbhub.sys ( usbhub!UsbhWmiDriverEntry+70 )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_usbhub!UsbhWmiDriverEntry+70
Bugcheck code 1000007E
Arguments c0000005 828b4170 8bf575f0 8bf572ec
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2180  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041712-02.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Tue Apr 17 17:30:06.110 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:18.969
*** WARNING: Unable to verify timestamp for VSTCNXT3.SYS
*** ERROR: Module load completed but symbols could not be loaded for VSTCNXT3.SYS
Probably caused by : VSTCNXT3.SYS ( VSTCNXT3+a2013 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_VSTCNXT3+a2013
Bugcheck code 1000007E
Arguments c0000005 8faad013 8bf57678 8bf57374
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini041712-01.dmp]
Built by: 6002.18595.x86fre.vistasp2_gdr.120305-0430
Debug session time: Tue Apr 17 16:00:08.938 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:09.734
Probably caused by : HdAudio.sys ( HdAudio!CAzCommon::RetrieveRegistrySettings+1fb )
BUGCHECK_STR:  0x7f_d
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x7f_d_HdAudio!CAzCommon::RetrieveRegistrySettings+1fb
Bugcheck code 0000007F
Arguments 0000000d 00000000 00000000 00000000
CPUID:        "Intel(R) Pentium(R) Dual  CPU  E2180  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

mattlp63 · Apr 18, 2012

usasma said:
Your network driver was rolled back from a 2011 version to a 2007 version. Why was that?
Don't worry about the auto-driver installs - they really don't affect the update process. You still have to go out and find the latest drivers and install them.
[/code]

that was one of the auto installs i was talking about, after uninstalling the 2007 and starting the install of the 2011 updated, the auto install began and installed the 2007. kind of a pain. the modem drivers i hadnt done but disabled since i dont use, unless u think i should update too then i will. installed the new audio drivers but they are still showing 2008 for some reason.

anyways, after checking everything for being plugged in securely and such, i started up and the auto install began work on the older vid card i put back in (finally recognized it). afraid to update drivers tho lol

also noticed the 2 windows updates are the same as before the bsod started up again.

going to keep working on it, have decided to build my first pc and have everything shipped on the way. will come back if i need any help with the new build.

thanks for all the help so far

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