ntkrpamp.exe

**AndrewWalton** · 07 Jun 2012

I am running Vista Home Premium SP2 on a Dell XPS 420. Periodically, the system stops - no BSOD - and after about 10 minutes reboots. I have run windbg to view the mini-dump. The probably cause is listed as ntkrpamp.exe. Any help in resolving this problem will be welcomed.

**usasma** · 10 Jun 2012

Sorry for the delay in responding, there's not a whole lot of people who do this sort of thing.

Please provide this info: Blue Screen of Death (BSOD) Posting Instructions

While waiting for a reply, please start with these free, bootable hardware diagnostics: Initial Hardware Diagnostics .

**AndrewWalton** · 01 Jul 2012

ZIP file of BSOD output & perfmon report attached.

System Info:
Vista 32 bit, SP2
Vista is original OS; OEM pre-installed by Dell
Hardware Dell XPS420 tower, purchased in 2007
Vista has not been reinstalled; all Microsoft updates applied.

**usasma** · 01 Jul 2012

Nothing real firm in the memory dumps - please run Driver Verifier after trying the following updates.

Wireless drivers date from 2006 - must be updated.
http://www.carrona.org/drivers/driver.php?id=bcmwl6.sys

Roxio drivers date from 2006 - must be uninstalled if you don't update them.
http://www.carrona.org/drivers/driver.php?id=DLABMFSM.SYS
http://www.carrona.org/drivers/driver.php?id=DLABOIOM.SYS

DialUp Modem drivers date from 2007 - must be updated
http://www.carrona.org/drivers/driver.php?id=HSXHWBS2.sys
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys

More to follow after dinner

**usasma** · 01 Jul 2012

ATI video drivers date from 2008 - MUST BE UPDATED!!!
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

SigmaTel Audio drivers date from 2007 - please update
http://www.carrona.org/drivers/driver.php?id=stwrt.sys

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


000.fcl            Fri Sep 26 09:11:12 2008 (48DCDF70)
DLABMFSM.SYS       Tue Aug 08 12:16:24 2006 (44D8B8D8)
DLABOIOM.SYS       Tue Aug 08 12:16:19 2006 (44D8B8D3)
DLACDBHM.SYS       Fri Feb 02 12:40:39 2007 (45C37797)
DLADResM.SYS       Tue Aug 08 12:17:47 2006 (44D8B92B)
DLAIFS_M.SYS       Tue Aug 08 12:15:33 2006 (44D8B8A5)
DLAOPIOM.SYS       Tue Aug 08 12:17:00 2006 (44D8B8FC)
DLAPoolM.SYS       Tue Aug 08 12:15:36 2006 (44D8B8A8)
DLARTL_M.SYS       Fri Feb 02 12:39:57 2007 (45C3776D)
DLAUDFAM.SYS       Tue Aug 08 12:16:06 2006 (44D8B8C6)
DLAUDF_M.SYS       Tue Aug 08 12:15:47 2006 (44D8B8B3)
DRVMCDB.SYS        Fri Mar 09 18:17:32 2007 (45F1EB0C)
DRVNDDM.SYS        Sat Jan 27 12:48:29 2007 (45BB906D)
GEARAspiWDM.sys    Mon May 18 08:16:53 2009 (4A1151B5)
HCW85BDA.sys       Tue Jul 14 16:44:20 2009 (4A5CEE24)
HSXHWBS2.sys       Wed Jun 20 14:28:36 2007 (467971D4)
HSX_CNXT.sys       Wed Jun 20 14:28:20 2007 (467971C4)
HSX_DPV.sys        Wed Jun 20 14:29:51 2007 (4679721F)
HWiNFO32.SYS       Thu May 10 09:05:14 2012 (4FABBD0A)
Lbd.sys            Tue May 25 03:45:27 2010 (4BFB8017)
PxHelp20.sys       Wed Mar 12 21:57:44 2008 (47D88A18)
atikmdag.sys       Tue Jul 08 23:38:43 2008 (487432C3)
bcmwl6.sys         Tue Dec 19 14:55:55 2006 (458843CB)
btwaudio.sys       Fri Feb 02 13:54:39 2007 (45C388EF)
btwavdt.sys        Fri Feb 02 13:53:26 2007 (45C388A6)
btwrchid.sys       Fri Feb 02 13:55:34 2007 (45C38926)
cfwids.sys         Mon Feb 13 18:40:55 2012 (4F399F87)
dump_iaStor.sys    Sun Sep 30 01:20:12 2007 (46FF320C)
e1e6032.sys        Fri Apr 13 16:17:59 2007 (461FE577)
iastor.sys         Sun Sep 30 01:20:12 2007 (46FF320C)
mdmxsdk.sys        Mon Jun 19 17:26:59 2006 (449716A3)
mfeavfk.sys        Mon Feb 13 18:37:16 2012 (4F399EAC)
mfefirek.sys       Mon Feb 13 18:39:42 2012 (4F399F3E)
mfehidk.sys        Mon Feb 13 18:35:52 2012 (4F399E58)
mfenlfk.sys        Mon Feb 13 18:36:41 2012 (4F399E89)
mfewfpk.sys        Mon Feb 13 18:36:22 2012 (4F399E76)
pcdsrvc.pkms       Sun May 02 23:01:06 2010 (4BDE3C72)
rikvm_06A08EA1.sys Fri Oct 29 06:51:55 2010 (4CCAA74B)
stwrt.sys          Sat May 05 20:40:01 2007 (463D23E1)
xaudio.sys         Fri Jun 29 20:11:00 2007 (46859F94)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062612-01.dmp]
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Tue Jun 26 14:27:11.716 2012 (UTC - 4:00)
System Uptime: 0 days 4:56:19.803
BugCheck 9F, {4, 258, 8478ad78, 0}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_nt!KiSwapContext+26
Bugcheck code 0000009F
Arguments 00000004 00000258 8478ad78 00000000
BiosVersion = A07
BiosReleaseDate = 02/25/2009
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420                  
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062712-01.dmp]
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Wed Jun 27 17:26:51.838 2012 (UTC - 4:00)
System Uptime: 0 days 7:42:51.122
BugCheck 9F, {4, 258, 8478a828, 0}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_nt!KiSwapContext+26
Bugcheck code 0000009F
Arguments 00000004 00000258 8478a828 00000000
BiosVersion = A07
BiosReleaseDate = 02/25/2009
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420                  
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini063012-01.dmp]
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Sun Jul  1 00:46:57.736 2012 (UTC - 4:00)
System Uptime: 0 days 17:49:37.478
BugCheck 9F, {4, 258, 8478a020, 0}
Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_nt!KiSwapContext+26
Bugcheck code 0000009F
Arguments 00000004 00000258 8478a020 00000000
BiosVersion = A07
BiosReleaseDate = 02/25/2009
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420                  
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**AndrewWalton** · 05 Jul 2012

I have updated the indicated drivers that are available from Dell or themanufacturer, see following list.

Wirelessdrivers date from 2006 - must be updated.
http://www.carrona.org/drivers/driver.php?id=bcmwl6.sys
Updated from Dell with the latest

SigmaTelAudio drivers date from 2007 - please update
http://www.carrona.org/drivers/driver.php?id=stwrt.sys
No later drivers available at Dellor Sigmatel

ATIvideo drivers date from 2008 - MUST BE UPDATED!!!
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
Updated from AMD

Roxiodrivers date from 2006 - must be uninstalled if you don'tupdate them.
http://www.carrona.org/drivers/driver.php?id=DLABMFSM.SYS
http://www.carrona.org/drivers/driver.php?id=DLABOIOM.SYS
Roxio Drag-To-Disk removed; drivers deleted.

DialUpModem drivers date from 2007 - must be updated
http://www.carrona.org/drivers/driver.php?id=HSXHWBS2.sys
http://www.carrona.org/drivers/driver.php?id=HSX_CNXT.sys
http://www.carrona.org/drivers/driver.php?id=HSX_DPV.sys
No later drivers available at Dellor Conexant

I had no success running verifier.exe. The system froze before displaying the vistaball, after the BIOS loaded. On oneattempt, I left the system alone for over 1 hour; no joy. The only way that I could restart was toforce shutdouwn and boot in safe mode.

I am also attaching a new Windows_NT6_BSOD_jcgriff2.zip file.

Thanks in advance.

**usasma** · 05 Jul 2012

2 different dumps:

One blames iastor.sys - which dates from 2007. BUT, it also shows Roxio involvement

The other blames Roxio.

Please uninstall Roxio - all components of it.
Then update iastor.sys from http://downloadcenter.intel.com It's a part of the Intel Rapid Storage Technology drivers. More info here: Driver Reference Table - iaStor.sys (includes a download link that I put there a while back).

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


000.fcl            Fri Sep 26 09:11:12 2008 (48DCDF70)
AtihdLH3.sys       Thu Feb 23 07:29:46 2012 (4F46313A)
BCM42RLY.sys       Tue Nov 11 22:07:23 2008 (491A486B)
DLACDBHM.SYS       Fri Feb 02 12:40:39 2007 (45C37797)
DRVMCDB.SYS        Fri Mar 09 18:17:32 2007 (45F1EB0C)
DRVNDDM.SYS        Sat Jan 27 12:48:29 2007 (45BB906D)
GEARAspiWDM.sys    Mon May 18 08:16:53 2009 (4A1151B5)
HCW85BDA.sys       Tue Jul 14 16:44:20 2009 (4A5CEE24)
HSXHWBS2.sys       Wed Jun 20 14:28:36 2007 (467971D4)
HSX_CNXT.sys       Wed Jun 20 14:28:20 2007 (467971C4)
HSX_DPV.sys        Wed Jun 20 14:29:51 2007 (4679721F)
HWiNFO32.SYS       Thu May 10 09:05:14 2012 (4FABBD0A)
Lbd.sys            Tue May 25 03:45:27 2010 (4BFB8017)
PxHelp20.sys       Wed Mar 12 21:57:44 2008 (47D88A18)
atikmdag.sys       Thu May 24 16:27:55 2012 (4FBE99CB)
atikmpag.sys       Thu May 24 15:54:11 2012 (4FBE91E3)
bcmwl6.sys         Wed Oct 22 20:41:24 2008 (48FFC834)
btwaudio.sys       Fri Feb 02 13:54:39 2007 (45C388EF)
btwavdt.sys        Fri Feb 02 13:53:26 2007 (45C388A6)
btwrchid.sys       Fri Feb 02 13:55:34 2007 (45C38926)
cfwids.sys         Mon Feb 13 18:40:55 2012 (4F399F87)
dump_iaStor.sys    Sun Sep 30 01:20:12 2007 (46FF320C)
e1e6032.sys        Fri Apr 13 16:17:59 2007 (461FE577)
iastor.sys         Sun Sep 30 01:20:12 2007 (46FF320C)
mdmxsdk.sys        Mon Jun 19 17:26:59 2006 (449716A3)
mfeapfk.sys        Mon Feb 13 18:36:51 2012 (4F399E93)
mfeavfk.sys        Mon Feb 13 18:37:16 2012 (4F399EAC)
mfebopk.sys        Mon Feb 13 18:37:31 2012 (4F399EBB)
mfefirek.sys       Mon Feb 13 18:39:42 2012 (4F399F3E)
mfehidk.sys        Mon Feb 13 18:35:52 2012 (4F399E58)
mfenlfk.sys        Mon Feb 13 18:36:41 2012 (4F399E89)
mfewfpk.sys        Mon Feb 13 18:36:22 2012 (4F399E76)
pcdsrvc.pkms       Sun May 02 23:01:06 2010 (4BDE3C72)
rikvm_06A08EA1.sys Fri Oct 29 06:51:55 2010 (4CCAA74B)
stwrt.sys          Sat May 05 20:40:01 2007 (463D23E1)
xaudio.sys         Fri Jun 29 20:11:00 2007 (46859F94)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini070412-01.dmp]
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Wed Jul  4 13:27:15.622 2012 (UTC - 4:00)
System Uptime: 0 days 0:37:12.430
BugCheck 9F, {4, 258, 84789828, 0}
*** WARNING: Unable to verify timestamp for iastor.sys
*** ERROR: Module load completed but symbols could not be loaded for iastor.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
*** WARNING: Unable to verify timestamp for DRVMCDB.SYS
*** ERROR: Module load completed but symbols could not be loaded for DRVMCDB.SYS
*** WARNING: Unable to verify timestamp for DLACDBHM.SYS
*** ERROR: Module load completed but symbols could not be loaded for DLACDBHM.SYS
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : iastor.sys ( iastor+3f19b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_4_iastor+3f19b
Bugcheck code 0000009F
Arguments 00000004 00000258 84789828 00000000
BiosVersion = A07
BiosReleaseDate = 02/25/2009
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420                  
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini070412-02.dmp]
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Wed Jul  4 14:00:18.830 2012 (UTC - 4:00)
System Uptime: 0 days 0:30:17.595
*** WARNING: Unable to verify timestamp for DRVNDDM.SYS
*** ERROR: Module load completed but symbols could not be loaded for DRVNDDM.SYS
BugCheck 1000007E, {c0000005, 0, 8b1d7918, 8b1d7614}
*** WARNING: Unable to verify timestamp for DLACDBHM.SYS
*** ERROR: Module load completed but symbols could not be loaded for DLACDBHM.SYS
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Probably caused by : DRVNDDM.SYS ( DRVNDDM+57bd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_NULL_IP_DRVNDDM+57bd
Bugcheck code 1000007E
Arguments c0000005 00000000 8b1d7918 8b1d7614
BiosVersion = A07
BiosReleaseDate = 02/25/2009
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420                  
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**AndrewWalton** · 18 Jul 2012

Thanks for all your help. I deleted the Roxio applications last week. Since then, there have been no crashes or shutdown freezes. Consequently, I am considering the problem solved.

Thanks again.

ntkrpamp.exe

Re: ntkrpamp.exe

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