Vista Home Basic Blue Screen

**schultz** · 13 Jun 2012

I have a Vista Home Basic desktop that, for the past week, has been crashing once a day with a blue screen. I have had the computer for six years, don't know if age has to do with it. I have tried running Malwarebytes in safe mode with networking every time it crashes but it doesn't find anything. Any suggestions on what I should do to get rid of this problem?

**usasma** · 13 Jun 2012

Please provide this info to get us started: Blue Screen of Death (BSOD) Posting Instructions

**schultz** · 13 Jun 2012

I hope I did the attachments right.

- x86 (32-bit) or x64 ? Unknown
- the original installed OS on the system? Yes
- an OEM or full retail version? Full Retail, bought it from Walmart
- What is the age of system (hardware)? Bought it back in 2006
- What is the age of OS installation (have you re-installed the OS?) Six years old

**usasma** · 13 Jun 2012

Windows Mobile device is having issues, please uninstall it from your system.

System is experiencing excessive paging. Increase the RAM. Until you increase the RAM, trim your startups and only run one program at a time to prevent excessive slowness. I recommend a minimum of 2 gB for any Vista system, and 4 gB is optimum.

Only 150 updates and no Service Packs. Most Vista systems have SP2 and at least 350 updates.
Please update as follows:
SP1 and SP2 aren't installed, please do the following:

Installing Service Packs
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager. This step is very important as you have numerous outdated drivers.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 and Service Pack 2 (usually under Important Updates).
Read these notes:

Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)

5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


Cdr4_xp.SYS     Wed Aug 10 14:28:07 2005 (42FA4737)
Cdralw2k.SYS    Wed Aug 10 14:28:04 2005 (42FA4734)
GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5)
HSXHWBS2.sys    Wed Nov 08 18:54:01 2006 (45526E19)
HSX_CNXT.sys    Wed Nov 08 18:53:45 2006 (45526E09)
HSX_DPV.sys     Wed Nov 08 18:55:07 2006 (45526E5B)
Mpfp.sys        Fri Mar 02 14:17:32 2007 (45E8784C)
PxHelp20.sys    Tue Jun 06 16:08:29 2006 (4485E0BD)
e100b325.sys    Tue Oct 31 18:13:21 2006 (4547CA81)
igdkmd32.sys    Wed Jan 02 11:48:24 2008 (477BC058)
ipfltdrv.sys    Thu Nov 02 04:58:04 2006 (4549B31C)
mbam.sys        Tue Mar 20 12:04:50 2012 (4F68AAA2)
mdmxsdk.sys     Mon Jun 19 17:26:59 2006 (449716A3)
mfeavfk.sys     Wed Oct 04 16:56:02 2006 (45241FE2)
mfebopk.sys     Wed Dec 20 11:49:36 2006 (458969A0)
mfehidk.sys     Wed Dec 20 11:47:27 2006 (4589691F)
mferkdk.sys     Wed Dec 20 11:49:53 2006 (458969B1)
mfesmfk.sys     Wed Dec 20 11:50:32 2006 (458969D8)
stwrt.sys       Thu Nov 02 14:16:20 2006 (454A35F4)
wanatw4.sys     Tue Jul 16 11:23:14 2002 (3D343A62)
xaudio.sys      Fri Aug 04 20:39:09 2006 (44D3E8AD)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini060912-01.dmp]
Built by: 6000.17021.x86fre.vista_gdr.100218-0019
Debug session time: Sat Jun  9 11:15:10.489 2012 (UTC - 4:00)
System Uptime: 11 days 19:46:07.086
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
BugCheck 1000008E, {c0000005, 98460b82, b00a1ae0, 0}
Probably caused by : win32k.sys ( win32k+60b82 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x8E_win32k+60b82
Bugcheck code 1000008E
Arguments c0000005 98460b82 b00a1ae0 00000000
BiosVersion = CF94510J.15A.0028.2006.1213.1629
BiosReleaseDate = 12/13/2006
SystemManufacturer = EMACHINES
SystemProductName = W3609
MaxSpeed:     3330
CurrentSpeed: 3326
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini061212-01.dmp]
Built by: 6000.17021.x86fre.vista_gdr.100218-0019
Debug session time: Tue Jun 12 15:08:08.091 2012 (UTC - 4:00)
System Uptime: 3 days 3:52:39.809
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
BugCheck 1000008E, {c0000005, 98860b82, aa437ae0, 0}
Probably caused by : win32k.sys ( win32k+60b82 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x8E_win32k+60b82
Bugcheck code 1000008E
Arguments c0000005 98860b82 aa437ae0 00000000
BiosVersion = CF94510J.15A.0028.2006.1213.1629
BiosReleaseDate = 12/13/2006
SystemManufacturer = EMACHINES
SystemProductName = W3609
MaxSpeed:     3330
CurrentSpeed: 3326
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini061312-01.dmp]
Built by: 6000.17021.x86fre.vista_gdr.100218-0019
Debug session time: Wed Jun 13 10:28:54.312 2012 (UTC - 4:00)
System Uptime: 0 days 19:04:11.961
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
BugCheck 1000008E, {c0000005, 98460b82, b0befae0, 0}
Probably caused by : win32k.sys ( win32k+60b82 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x8E_win32k+60b82
Bugcheck code 1000008E
Arguments c0000005 98460b82 b0befae0 00000000
BiosVersion = CF94510J.15A.0028.2006.1213.1629
BiosReleaseDate = 12/13/2006
SystemManufacturer = EMACHINES
SystemProductName = W3609
MaxSpeed:     3330
CurrentSpeed: 3326
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**schultz** · 13 Jun 2012

Thank you so much! I just uninstalled Windows Mobile device and I am now starting on one of many updates from the manufacturer. I do have a question tho, will installing all these updates slow down my computer more? I know it may be a dumb question but looking at the amount of updates I got to install makes worry.

**usasma** · 13 Jun 2012

No, the updates won't slow down the system.
But the lack of memory (RAM) will tend to slow the system down as much has to be done in the paging file.
The paging file is on the hard drive - and is much, much slower than the system reading from the RAM.

**schultz** · 13 Jun 2012

Originally Posted by usasma

No, the updates won't slow down the system.
But the lack of memory (RAM) will tend to slow the system down as much has to be done in the paging file.
The paging file is on the hard drive - and is much, much slower than the system reading from the RAM.

I just got finished with trimming down my start ups, is there any other way to increase my RAM? Would going through the system and deleting old programs that I do not use anymore help?

**usasma** · 14 Jun 2012

Nope, that wouldn't help.
Check in Task Manager (right click on the Task Bar).
See what's running there - either Google it or post back here with any questions.

RAM is pretty cheap now, so upgrading it wouldn't cost all that much. 1 gB sticks can be had for as little as $15 (US) and 2 gB sticks for as little as $30 (US). Don't pay for installation - it's very easy to install in most systems. Post back with your system details if you'd like more advice on how to install it.

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