Join Date : Jul 2012
Posts : 3
Windows Vista Home Premium 64-bit edition with Sevice Pack 1
Local Time: 04:38 PM
Blue Screen Issues shut down computer 5-15 minutes after start up
Thanks in advance for your time and effort. I've been dealing with this issue for several days now. Currently I am using my old computer to communicate to this forum. I turn on my computer and choose the option to start windows normally (after an "unexpected shut down"). I am able to log on and gain access to my user account. I have limited arbitrary programs on startup to allow me additional time to run diagnostics and successfully DL Malwarebytes Anti-Malware software before my system shut(s) down. I cannot successfully complete a full scan though b/c my system shuts off. A brief look at a Quick Scan on Malwarebytes has indicated that it detected 4 instances of Malware on my system but without it completing, I cannot quarrantine anything and my computer shuts off. I cannot perform a full diagnostics scan either. Below are the problem details which may indicate how I can proceed to repair the problem. Any help with this issue is greatly appreciated.
problem event name: Blue Screen OS Version: 6.0.06002.2.2.0.768.3 Locale ID: 1033 BC Code: 50 BCP1: FFFFFA60025c8000 BCP2: 0000000000000001 BCP3: FFFFFA6002A45D3B BCP4: 0000000000000000 OS Version: 6_0_6002 Service Pack 2_0 Product: 768_1
Please advise as to what I should do to fix this problem. I may require detailed instruction as I am not highly proficient at navigating all the things I need to repair the problem.
Last edited by RichardPC; 02 Aug 2012 at 03:36 AM.
Reason: Added Zipped File
System Manufacturer/Model Number HP Pavilion Elite m9520f OS Windows Vista Home Premium 64-bit edition with Sevice Pack 1 CPU Intel Core 2 Quad Processor Q8300 Motherboard IDK Memory 8GB System Memory Graphics Card NVIDIA Geforce 9600 GS with 768MB dedicated video memory Sound Card IDK Monitor(s) Displays HP w2207h Screen Resolution 1680x1050
Join Date : Jan 2010
New Zealand
Posts : 2,380
Vista Home Premium 32bit.SP2
Local Time: 08:38 AM
Re: Blue Screen Issues shut down computer 5-15 minutes after start up
Try going to C:/Program Files,MalwareBytes,MBAM-Chameleon.exe
and do the scan with that as some malware will stop MalwareBytes from running.
Even if you have to start in safe mode it will work.
Last edited by ilikefree; 21 Jul 2012 at 08:53 PM.
Reason: add extention
System Manufacturer/Model Number Toshiba Satellite Pro A200 OS Vista Home Premium 32bit.SP2 CPU Intel Pentium T2080 code name Yonah Motherboard Capel Valley (napa)CRB PSAF1A-003002 Memory Kingston DDR2-2GB Graphics Card none 945 chipset 256MB Memory Sound Card Realtek Monitor(s) Displays 17 inch Screen Resolution 1280 x 800
Hard Drives 1 x 120GB Hitachi 5400rmp
1 x 650GB Western Digital Elements 5400rpm Internet Speed Fast Telstra Clear 10Mb download speed 2Mb upload speed Other Info Weakest part of my computer is the graphics chipset.
Only ever used a laptop.
Join Date : Jul 2012
Posts : 3
Windows Vista Home Premium 64-bit edition with Sevice Pack 1
Local Time: 04:38 PM
Re: Blue Screen Issues shut down computer 5-15 minutes after start up
Please let me know if I am not proceeding correctly as I have edited my original post with the SFdiag Tool zipped file attached with no reply.
This issue continues to plague me and I continue to attempt to run the scans with Malwarebytes to no avail as they never complete (even thru the suggested route - in Chameleon mode).
Don't know what else to do short of bringing it in to a repair shop. I'm hope though that if someone reviews the attached file - and I have performed the tasks as I should - then this is something that can be resolved at home.
PLEASE HELP!
System Manufacturer/Model Number HP Pavilion Elite m9520f OS Windows Vista Home Premium 64-bit edition with Sevice Pack 1 CPU Intel Core 2 Quad Processor Q8300 Motherboard IDK Memory 8GB System Memory Graphics Card NVIDIA Geforce 9600 GS with 768MB dedicated video memory Sound Card IDK Monitor(s) Displays HP w2207h Screen Resolution 1680x1050