Laptop keeps hanging

STU9000

STU9000

Member
Mum's telling me she is having problems with her 6 year old Acer, keeps hanging up, can move cursor with mouse but nothing works or something. Not sure what the problem is really.

I had the BSOD with my Win 7 machine last year and I downloaded this app which ran a diagnostic and then someone from sevenforums worked out it was just a driver update.

Is there something similar I can run on my mum's computer? I can wire her up to teamviewer and do it remotely.
 

My Computer

System One

It is possible that she may of had a BSOD however based on the vague symptoms it is unlikely. Are you able to provide more information? If you are unsure run the diagnostic tool on sevenforums to retrieve any dump files on the machine and then upload them into a zip folder here. To help find out if any of the dump files are relevant could you please post a date as to when this started happening.

Many Thanks,
Josh! :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
Thanks,

Do you have a link to that diagnostic tool?

I had a look on teamviewer last night, tried a few things. There were a couple of important updates (can't remember what now) and I ran an sfc /scannow which found corrupt files, but forgot to grab the CBS.log file. It was late and I just had a quick look.

I'll try and get it later and find out if the problems persist.

Cheer.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
OK I just ran the SF diag tool on her computer. It came up with a warning reminding me to run as admin, which I did so I think it's ok.

edit- not seeing the file I uploaded come up, let me know if it didn't upload.
 

My Computer

System One

Sorry no file
Follow the instructions carefully, it will work.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
STU9000 said:
OK I just ran the SF diag tool on her computer. It came up with a warning reminding me to run as admin, which I did so I think it's ok.

edit- not seeing the file I uploaded come up, let me know if it didn't upload.
Click to expand...

You need to attach it to the post for us to see it. An example of how to do so is below:

attach.png
 

Attachments

  • ping.JPG
    ping.JPG
    40 KB · Views: 0

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
Insert inline. OK That worked. Why the hell do we need to upload the file in a new window, then drag it into another place on that window, tick the box and then click inline to place the file into the main window? How is that obvious????? How about just upload file??? One step... jeez

View attachment 27990

Now that I have finally managed to upload this and hopefully not made everyone think I am a troll, can some please look at this please. And feel free to delete the past few posts before this. I would I can't now.
 

My Computer

System One

You have got the Enhanced Attachment Uploading: enabled in your User CP (which is the default). To switch back to the other mode, click on User CP and then, under My Settings / My Account, click on General Settings. The option you require is under Miscellaneous Options at the foot of the page. Click on the option Enhanced Attachment Uploading off and then click Save Changes. Hopefully, this will solve your attachment problem.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
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