blue screen crash when computer trys to sleep

C

combat goofwing

Member
every time my PC trsy to sleep from automatic settings or if i manually try to put it into sleep mode i get a blue screen crash and it says something about power kernelit says "driver IRQL not less than equal"
any help would be great
 

My Computer

System One

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: d1
BCP1: 0000000000000088
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFFA60050C4C3B
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\Mini112613-01.dmp
C:\Users\+++\AppData\Local\Temp\WER-61885-0.sysdata.xml
C:\Users\+++\AppData\Local\Temp\WERCB69.tmp.version.txt

more info from a crash if it helps
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Read the posting instructions again, there is no file here.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I cannot give better instructions than those that are in the tutorial that I posted for you.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
. Yes the file shows now, but I am having trouble opening it. It appears to be a zip file. I will have to unzip it.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Having problem with file. Every time I try to open it say that it is empty
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Yea, it seems to have worked. Give me time to analyze.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Your problem is a driver. The driver is most commonly used in Zone Alarm. If you have this software uninstall. I can suggest a good anti virus and firewall if necessary.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
Your problem is a driver. The driver is most commonly used in Zone Alarm. If you have this software uninstall. I can suggest a good anti virus and firewall if necessary.
Click to expand...
i have a full paid up zone alarms which i dont want to install, i got a new update about 3 days ago and to be honest that when the problem started but never linked the 2
any ideas how to fix it with ZA still installed
 

My Computer

System One

When you pay for anti virus software it does not mean that it is better than what I can give you for free. In any event, if the problems began with the update, with system restore go back a week before the update. Your stuff will not be touched. But, I suggest dump the problem software and use what I will suggest. You lose no money, because what I will suggest will be free.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
What do you want to try, new software or system restore?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
We will go step by step
First make a system restore point so that you can go back in case you are not happy with the results or they do not stop the BSODs
http://www.vistax64.com/tutorials/76332-system-restore-point-create.html
Uninstall Zone Alarm
When it is uninstalled. Go to the start button and then to search. In search, type cmd and then right click and then run as administrator.
In the cmd type driverquery. You will see a list of all your drivers. Make sure that
vsdatant.sys
is gone. If it is download Microsoft security essentials. It has a fire wall and a great antivirus. To back it up, especially infections other than virus, download malwarebytes. You will use both malwarebytes for scans and Security Essentials for real time protection
For Malwarebytes the free version is all that you need
Malwarebytes Anti-Malware - Protect, Detect & Remove Malware From Your PC
Download Microsoft Security Essentials Free
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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