Can't install scanner driver

L

leafdesigner

Member
I just bought a new Epson V500 scanner. When you plug in the scanner (via USB, directly to the computer), Windows recognizes the device, but always has to search for the driver. After finding the driver it attempts to install it and every time I get the following message: "Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. The system cannot find the file specified."

I spent 2 hours with Epson technical support on this (they even moved me to level 2 tech support), and we tried everything from a fresh install of the software to registry edits, to trying to download the driver from their site. Nothing worked. It didn't matter where the driver came from, be it from the installation disc or their site, we always encountered the same message. So they basically passed the buck saying it was likely an OS issue. So that brings me here. If anyone has any insight as to why I can't install a simple scanner driver, I'd appreciate it.

Windows Vista Home Premium 64-bit, SP 2
(and yes, we made sure we had the correct driver for this system).
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
Hello, in your Device Manager , do you see any issues there ? Like yellow caution icons ? My thoughts are maybe your usb hubs may have issues. So, can you check those out please.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
Will your scanner work on your friends computer?
Or take it to where you purchased it from and have them test it there or find another scanner.

Don't give up!
THW
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
Thanks to those who responded.

Yard Dog: yes, we looked in the Device Manager and there was a caution, but only on the scanner. Switching USB ports made no difference, however. There were no cautions on any other devices, and I've never had troubles running any other devices on any of the USB ports.

Howling Wolves: I purchased it from Amazon, so I can't have them try it. I could try installing it on my laptop, but I really need this scanner at my workstation.
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
Yeah, sounds like a bad scanner.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
leafdesigner said:
Thanks to those who responded.

Yard Dog: yes, we looked in the Device Manager and there was a caution, but only on the scanner. Switching USB ports made no difference, however. There were no cautions on any other devices, and I've never had troubles running any other devices on any of the USB ports.

Howling Wolves: I purchased it from Amazon, so I can't have them try it. I could try installing it on my laptop, but I really need this scanner at my workstation.
Click to expand...

Leaf,
You are just doing this to test it!
That way you can narrow the problem down to the scanner or driver.
THW
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
THW
Yes, I will probably try that. It's probably not the driver because I tried both the downloaded one from Epson and the one from installation disc. If it ends up working on my laptop then that probably means that there is something about my workstation's system that is not working with the driver. So although it would eliminate the driver and scanner as suspects, it would just be a formality as I suspect both are okay.
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
Leaf,
Keep us posted and if you find the answer post back as it may help others in the future.
Have a great week.
THW
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
I'll post the results of my test with the laptop.

Thanks for the replies. If anyone else out there has any other idea, please let me know.
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
Did you read the directions? Sometimes you install the driver before plugging in the device.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
One last ditch effort..............I never quit..
Have you tried disconnecting and unplugging the scanner/ re-booting/ then once computer is running plug your scanner then attach the USB cable in.
Then let Windows Seven detect something is being added and I better check it out.

Like I said ......Let's try everything as I had to do it with my all in one Canon.
THW
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
townsbg said:
Did you read the directions? Sometimes you install the driver before plugging in the device.
Click to expand...
I followed the installation instructions that came with the scanner to the letter. That included installing all the software prior to connecting the scanner and turning it on.
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
The Howling Wolves said:
One last ditch effort..............I never quit..
Have you tried disconnecting and unplugging the scanner/ re-booting/ then once computer is running plug your scanner then attach the USB cable in.
Then let Windows Seven detect something is being added and I better check it out.

Like I said ......Let's try everything as I had to do it with my all in one Canon.
THW
Click to expand...

Yep, I tried that. Thanks for suggesting it, though.
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
Did your scanner work with your laptop and does laptop have same OS as desktop?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
THW- Haven't had a chance to try the laptop yet. I'll let you know. Thanks for your interest and concern.

On a side note, I was researching this problem on the internet and came across a guy who had pretty much the same issue with the same scanner. He also has the identical HP computer and processor. Coincidence?
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
leafdesigner said:
THW- Haven't had a chance to try the laptop yet. I'll let you know. Thanks for your interest and concern.

On a side note, I was researching this problem on the internet and came across a guy who had pretty much the same issue with the same scanner. He also has the identical HP computer and processor. Coincidence?
Click to expand...


What did or is he doing to rectify the situation?

Not being familiar with where you purchased it (Amazon) what is their return policy?
Have a great week Leaf!
Please keep me posted.
THW
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
The Howling Wolves said:
leafdesigner said:
THW-


What did or is he doing to rectify the situation?

Not being familiar with where you purchased it (Amazon) what is their return policy?
Have a great week Leaf!
Please keep me posted.
THW
Click to expand...


From what I could tell, he didn't find a solution (at least he didn't post one). Not a good sign. I can easily return the scanner, but I'd prefer not to if I can help it. My second choice for a scanner costs $50 more than this one and it will take several weeks for the return to process and for me to be reimbursed.
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw
1. Have you gone into Start/Devices and Printers/Right click on scanner/and click on troubleshoot?

2. Using Revo Uninstaller/ completely remove scanner and software. Making sure nothing shows up in Devices and Printers and anywhere else.

3. Then start all over without adding software(yet) and then reboot then plug in USB cable to your desktop and see if it will find it without adding in the Device and Printer area.

As you can tell.........where there is a will ........there is a way.
Maybe we are just overlooking something right in front of us.
THW
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU [email protected]
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Keyboard
    MS WIRELESS
    Mouse
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
The Howling Wolves said:
1. Have you gone into Start/Devices and Printers/Right click on scanner/and click on troubleshoot?

2. Using Revo Uninstaller/ completely remove scanner and software. Making sure nothing shows up in Devices and Printers and anywhere else.

3. Then start all over without adding software(yet) and then reboot then plug in USB cable to your desktop and see if it will find it without adding in the Device and Printer area.

As you can tell.........where there is a will ........there is a way.
Maybe we are just overlooking something right in front of us.
THW
Click to expand...

I have tried the first thing you suggested. As for removing the software, I hesitate to do that because it was a bugger to install in the first place. It took several attempts to get it to install. With the first few attempts, it never finished and I had to start over. Perhaps my system, for whatever reason, just doesn't like Epson!
 

My Computer

System One

  • Manufacturer/Model
    HP m9400t
    CPU
    Intel Core2 Quad Q6600
    Motherboard
    don't know
    Memory
    8GB
    Graphics Card(s)
    NVidia Ge Force 9500GS
    Sound Card
    RealTek High Def Audio
    Monitor(s) Displays
    Dell U2410, Dell 2005fpw

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
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