I am at my wits end. I build and work on computers as a sideline, so am reasonably competent with them. However, this one has me completely stumped. I am trying to get a brand new Kodak Printer hooked up to a friend's Dell laptop and the two machines absolutely will not talk to each other. We even took the first printer back and got another one.
Dell Studio laptop
Vista Home Premium 32 bit
Kodak ESP5 All-in-One
A copy and paste from one of numerous e-mails sent to Kodak support.....
The printer will make copies just fine. It appears as the default printer in my printer settings. When I try to print, it is listed as an available printer. Under the listed printers, it is selected to use on-line. I have tried setting the on-line option from the administrator option in the right click options. The only devices I have connected to the computer are this printer and a USB wireless mouse.
I have tried 3 different USB cables and each of the available USB ports on the laptop.
I have uninstalled the software from the CD and downloaded the drivers from the website with the same result. There is a printer icon in the startup items in the taskbar. When the USB cable is plugged in, a red X flashes and the error message is, "Printer Communication Error" and asks me to be sure the USB cable is OK and to turn the AIO on and off. However, when I unplug the USB cable, the error changes to, "Printer not responding" and asks me to be sure printer is on, USB cable is connected and the print queue is on-line.
The reason I suspect this is related to Vista is her daughter bought the same printer and installed it on her XP system with no problems at all.
Sorry if this is too long-winded. Any assistance will be greatly appreciated!